Change of https://www.gov.uk/government/publications/how-to-make-a-complaint-to-united-kingdom-security-vetting

Change description : 2025-11-27 13:10:00: This guidance has been updated as part of UK Security Vetting’s ongoing review of all our gov.​uk content, in consultation with subject matter experts and relevant stakeholders, to ensure that it accurately represents current vetting policy, processes and terminology. [Guidance and regulation]

Showing diff : 2023-05-23 09:02:56.517943327 +00:00..2025-11-27 13:10:29.963610551 +00:00

Guidance

How to make a complaint to United Kingdom Security Vetting

How to make a complaint if you are dissatisfied with the service that you have received from United Kingdom Security Vetting (UKSV).

From:
United Kingdom Security Vetting and Cabinet Office
Published
24 March 2020
Last updated
2327 MayNovember 20232025 — See all updates

Documents

How to make a complaint to United Kingdom Security Vetting

HTML

UKSV Complaints: Customer charter

HTML

UKSV Complaints: Customer charter

PNG, 106 KB

Details

United Kingdom Security Vetting (UKSV) defines complaints as an expression of dissatisfaction with the services provided by UKSV. This guidance provides you with information on how you can submit a complaint to UKSV and outlines what you can expect from the process and what we expect from you in return.

Updates to this page

Published 24 March 2020
Last updated 2327 MayNovember 2023 + show2025 href="#full-history">+ show all updates

Sign up for emails or print this page

Update history

2025-11-27 13:10
This guidance has been updated as part of UK Security Vetting’s ongoing review of all our gov.​uk content, in consultation with subject matter experts and relevant stakeholders, to ensure that it accurately represents current vetting policy, processes and terminology.

2023-05-23 10:02
Response time for complaints has been updated to 25 days

2023-05-02 11:26
Postal address for complaints updated