Guidance

DVLA Coronavirus (COVID-19) update

Find out the date of applications we are processing and how to access our online services.

From:: Driver and Vehicle Licensing Agency
Published: 25 March 2020
Last updated: 317 ~~January~~February 2022 — See all updates

Our online services are working as normal and without delay. This is the quickest, easiest, and often cheapest way to deal with us. We recommend that you use our online services where possible. If you apply online, you should receive your driving licence or vehicle registration certificate (V5C) within 5 days.

If you have posted your paper application to us, here are the dates of applications we are currently processing.

Driving while an application is being processed

We are receiving a high volume of enquiries about driving while your driving licence application is with DVLA. If your application has been sent to DVLA you may be able to continue to drive while we are processing your application, subject to meeting certain criteria. This applies to most types of application. Please check the criteria to see if you may be able to continue driving by reading the guidance leaflet ‘Can I drive while my application is with DVLA?’

By law, all drivers must make sure that they always meet the medical standards for fitness to drive when driving. Find more information about driving with a medical condition.

Online services

Here are some of our most popular online services:

If you are renewing your photocard driving licence, and you are unable to use our online services, you can do this quickly and easily at participating Post Office branches. Check if you are eligible to use this service. By using this service, you can expect your driving licence to be issued within 5 days.

Where’s my application?

If you have applied online, your application is already being processed. There are no delays with online transactions, so please try to use the online services where possible to avoid a delay with your application.

Paper applications

As a result of ongoing COVID safety measures and the impact of previous industrial action by members of the Public and Commercial Services union, there are ongoing delays with processing paper applications.

We’re sorry for any inconvenience this may cause and our staff are working hard to reduce waiting times. There may be additional delays in processing more complex cases, for example, if medical investigations are needed as part of your driving licence application.

Identity documents

If you need to include proof of identity with your application, make sure you only send in what is required and that you check requirements on GOV.UK before you post your application.

There is no need to send us a UK passport if you’ve provided us with a passport number on your application form.

If you need to post original ID documents such as passports or Biometric Residency Permits to us, we recommend that you consider using registered post.

Please do not send passports and other documents by post if you are planning to travel in the immediate future.

Processing dates for paper applications

The following information lists the date we are currently working on for our most popular paper applications. The information below will be updated weekly until further notice.

Type of application	Date currently being processed
Renew a driving licence with a new photo	916 November 2021
Apply for a first provisional driving licence with UK identity	818 November 2021
Renew a driving licence if you’re 70 or over or after disqualification or revocation	918 November 2021
Apply for a first vocational driving licence	272 ~~January~~February 2022
Renew a vocational driving licence	272 ~~January~~February 2022
Apply for a driving licence with non-UK identity	816 November 2021
Apply for or renew a tachograph card	272 ~~January~~February 2022
Apply to change your name or address on your driving licence	918 November 2021
Tell DVLA about the sale of a vehicle	243 ~~January~~February 2022
Vehicle registration certificate (V5C) changes	2128 January 2022*
Apply for a replacement V5C log book	720 January 2022*
Register a vehicle for the first time (including previously used and imports)	2026 January 2022
Retain or assign a vehicle registration number	242 ~~January~~February 2022

We are processing paper applications in the order we receive them. If you sent your application after the dates shown above, please do not contact us as it has not been processed yet.

Vehicle documents*

If you do not receive your vehicle documents within 6 weeks, you will need to contact us.

Driving documents

Please allow up to 10 weeks from when you sent your application to receive your driving documents, before you contact us.

You can check if your new licence has been issued by using our view driving licence service. The ‘licence valid from date’ will be the date your last licence was issued. Once your licence has been issued please allow 2 weeks from the ‘licence valid from date’ to be received.

Contacting DVLA

Our opening hours are Monday to Friday, 8am to 8pm and Saturday 8am to 4pm. Demand is currently extremely high on our phone lines and there are currently long waiting times to get through. For all general enquiries, use the Contact DVLA service. You can also follow us on Twitter or use our online services to solve your query.

Driving tests and MOTs

If you have a query about driving tests or MOTs, you will need to contact DVSA. DVLA is not responsible for driving tests or MOTs.

Customer reception

DVLA’s customer reception in Swansea is currently closed. Please do not travel for this purpose as there is no public access to the site due to ongoing COVID safety measures.

Applying to renew a driving licence if you have a medical condition

There are ongoing delays with driving licence applications where further information is needed from doctors. The Department of Health and Social Care asked us to pause referring cases to allow the NHS to focus on the vaccine programme. While we are now able to resume referrals to doctors there are still delays in obtaining the information we need. We are continuing to prioritise applications for bus and lorry driving licences.

Providing you have a current driving licence and you have not been told by your doctor or optician that you should not drive, you may be able to drive while DVLA is considering your application and waiting for a response from NHS professionals.

Please check the criteria to see if you may be able to continue driving by reading the guidance leaflet ‘Can I drive while my application is with DVLA?’

Road safety is our top priority and by law, all drivers must meet certain minimum medical standards and must make sure they are medically fit to drive. All drivers must tell DVLA about the onset or worsening of a medical condition. Check if a health condition affects your driving.

You can renew your driving licence in other ways if you cannot renew online.

If you drive a bus or lorry and you need to renew your driving licence, there is specific guidance on renewing your licence you should read.