Lindholme Prison

Book and plan your visit to Lindholme

To visit someone in Lindholme you must:

• be on that person’s visitor list
• book your visit in advance
• have the required ID with you when you go

At least one visitor must be 18 or older at every visit.

There may be a limit to the number of visits a person can have. You can check this with Lindholme.

Contact Lindholme if you have any questions about visiting.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

• travel to Lindholme
• somewhere to stay overnight
• meals

How to book family and friends visits

Lindholme is currently operating a limited visits schedule for family and friends. You can book your visit by telephone. There is no online booking service available.

Booking line: 01302 524 980

The booking line is open: Monday to Friday, 9am to 11am and 1:30pm to 3:30pm

Visiting times:

• Monday. Wednesday, Friday, Saturday, and Sunday: 2:15pm to 3:15pm

How to book legal and professional visits

There are currently no legal visits taking place.

You can book a legal phone call by email. legal.visits.lindholme@justice.co.uk

Getting to Lindholme

Find Lindholme on a map

The closest railway station is Doncaster and you can get a bus or taxi from there.

To plan your journey by public transport:

• use National Rail Enquiries
• use Traveline for local bus times

There is a visitor car park at the end of Vulcan Way.

Entering Lindholme

All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison.

All visitors will need to be given a pat-down search, including children. You may also be sniffed by security dogs.

Lindholme has a strict dress code policy, which means visitors should wear smart clothes (no vests, no low-cut tops, no shorts, no short dresses and no headwear, other than that worn for religious reasons).

There will be no refreshments available during your visit.

There are strict controls on what you can take into Lindholme. You will have to leave most of the things you have with you in a locker or with security. This includes pushchairs and car seats.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Visiting facilities

The Prison Advice and Care Trust runs a visitors centre where you can get support and information.

Telephone: 01302 524 700
Find out about call charges

Family days

Family days are not currently available.

Keep in touch with someone at Lindholme

There are several ways you can keep in touch with a prisoner during their time at Lindholme.

Secure video calls

Secure video calling is available at this prison. Family and friends will need to download the Prison Video app, create an account, register all visitors and add the prisoner to their contact list.

Read more about how it works

Phone calls

Prisoners do not have phones in their rooms so they will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Lindholme using the Email a Prisoner service.

You might also be able to attach photos and receive replies, depending on the rules at Lindholme.

Letters

You can write at any time.

Include the person’s name and prisoner number on the envelope.

If you do not know their prisoner number, contact Lindholme.

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can no longer send money by bank transfer, cheque, postal order or send cash by post.

If you cannot use the online service, you may be able to apply for an exemption - for example if you:

• are unable to use a computer, a smart phone or the internet
• do not have a debit card

This will allow you to send money by post.

Gifts and parcels

People in Lindholme are given a list of approved items that can be sent to them as gifts. Contact Lindholme for more information on what’s allowed.

Family and friends of prisoners are permitted to send books directly to their loved ones, or can order books from approved retailers, which can source and send the books on to prisoners.   For the full list of approved retailers, you can read the HMPPS Incentives Policy, Annex F.

Make sure to include the person’s name and prisoner number on the parcel.

All parcels will be opened and checked by officers.

Life at Lindholme

Lindholme is committed to providing a safe and educational environment where men can learn new skills to help them on release.

Security and safeguarding

Every person at Lindholme has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

For further information about what to do when you are worried or concerned about someone in prison visit the Prisoners’ Families helpline website.

All safeguarding processes are overseen by the Doncaster Safeguarding Adults Board.

Arrival and first night

When a prisoner first arrives at Lindholme, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Induction

Each person who arrives at Lindholme gets an induction that lasts about a week. They will meet professionals who will help them with:

• health and wellbeing, including mental and sexual health
• any substance misuse issues, including drugs and alcohol
• personal development in custody and on release, including skills, education and training
• other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

There are over 1000 men at Lindholme, housed in 10 units with a mixture of single and double rooms. There is also a purpose-built segregation unit.

Education and work

Lindholme provides individual learning plans for all men. Their education, training, advice and support focus on preparing the men to get good jobs when they leave.

Learning and skills programmes include literacy, numeracy, GCSE English, maths and ESOL (English for speakers of other languages).

Men can learn basic information technology (IT) or get higher qualifications in building computers, business admin and start-up, media and graphic design. There are courses in printing, engineering, fork lift driving, plumbing, carpentry, textiles, catering, barbering, cleaning, plastering, painting and decorating and hospitality. Men can also take a range of gym qualifications.

Lindholme also offers life skills courses in family learning and drug and alcohol awareness.

Organisations Lindholme works with

For men with issues around substance misuse, the CARAT team offers one-to-one support. On release, they have a drugs intervention programme worker to continue the support.

Shelter helps men with accommodation when preparing to leave prison.

Support for family and friends

Find out about advice and helplines for family and friends.

Problems and complaints

If you have a problem contact Lindholme.

HM Prison and Probation Service publishes action plans for Lindholme in response to independent inspections.

Contact Lindholme

Governor: Rob Kellett

Telephone (24 hours): 01302 524 700
Fax: 01302 524 750
Find out about call charges

Follow Lindholme on Twitter

Address

See map

Safer custody hotline

If you have concerns about the safety or wellbeing of a man in Lindholme, call the safer custody hotline.

Telephone: 01302 524 731

You may be asked to leave a message. If so, include your name, telephone number and why you’re calling, as well as the name and prisoner number of the man you’re worried about. Somebody should call you back within 24 hours.

In an emergency, call the switchboard.