Guidance

Guidance on contacting the Student Loans Company

SLC issues guidance on how students should contact them.

From:
Student Loans Company
Published
6 April 2020
Last updated
2529 April 2022 — See all updates

Student Finance England

For general information about student finance, you can check www.gov.uk/student-finance.

Repayment customers can log in to the online repayment service at www.gov.uk/sign-in-to-manage-your-student-loan-balance

There’s lots of things you can do online without needing to call us.

You can sign in to your Student Finance account to:

  • check what stage your application is at
  • check how much and when you’ll be paid
  • change your personal or course details
  • reset your password

Usually, it takes 6 to 8 weeks to process an application or evidence. If it’s been less than 8 weeks, please allow more time for it to be processed, you do not need to call us for an update.

Visit our dedicated page for our latest guidance for students, parents and partners.

For general information, you can check:

Full-time and part-time undergraduate students

0300 100 0607
Open Monday to Friday from 8am to 8pm (Monday 2 May, 8am to 5pm)
Open Saturday and Sunday from 9am to 4pm

Postgraduate Master’s and Doctoral Loans

0300 100 0031
Open Monday to Friday from 8am to 6pm (Monday 2 May, 8am to 5pm)
Open Saturday and Sunday from 9am to 4pm

Advanced Learner Loan

0300 100 0619
Open Monday to Friday from 8am to 8pm (Monday 2 May, 8am to 5pm)
Open Saturday and Sunday from 9am to 4pm

Higher Education Short Course Loans

0300 100 0085
Open Monday to Friday from 9am to 5pm (Monday 2 May - closed)

Student Finance Wales

For general information, you can check:

Repayment customers can log in to the online repayment service at www.gov.uk/sign-in-to-manage-your-student-loan-balance

Full-time and part-time undergraduate students

0300 200 4050
Open Monday to Friday from 8am to 6pm (Monday 2 May - closed)

Postgraduate Master’s and Doctoral Loans

0300 100 0494
Open Monday to Friday from 8am to 6pm (Monday 2 May - closed)

Education Maintenance Allowance and Welsh Government Learning Grant FE

0300 200 4050
Open Monday to Friday from 8am to 6pm (Monday 2 May - closed)

Student Finance Northern Ireland

For general information, you can check www.studentfinanceni.co.uk

Repayment customers can log in to the online repayment service at www.gov.uk/sign-in-to-manage-your-student-loan-balance

Full-time and part-time undergraduate students

0300 100 0077
Open Monday to Friday from 8am to 8pm (Monday 2 May, 8am to 5pm)
Open Saturday and Sunday from 9am to 4pm

Postgraduate Master’s Loan

0300 100 0493
Open Monday to Friday from 8am to 6pm (Monday 2 May - closed)

Education Maintenance Allowance

0300 200 7089
Open Monday to Friday from 8am to 6pm (Monday 2 May - closed)

EU students

Student Finance Services
0141 243 3570
Open Monday to Friday from 8am to 8pm (Monday 2 May - closed)
Open Saturday and Sunday from 9am to 4pm

Please note, this line is only for students who can’t get student finance through Student Finance England, Student Finance Wales or Student Finance Northern Ireland.

If you’re not sure if this is you, and you normally live in:

Student Awards Agency Scotland

For payment information, you should check the SAAS payment guide before you contact us.

SLC Loan payment enquiries

Read our guidance for students from Scotland page.

0300 100 0609
Open Monday to Friday from 8am to 8pm (Monday 2 May, 8am to 5pm)
Open Saturday and Sunday from 9am to 4pm

SAAS application, bursary or grant payment enquiries

You should contact SAAS for all SAAS application, award notice, bursary or grant payments enquiries.

Repayments

For general information you can check:

For information on how to contact SLC for general repayment enquiries, visit www.gov.uk/guidance/contact-slc-repayment-enquiries.

You’ll also find information on how to contact SLC for:

  • overpayment enquiries
  • enquiries if you have an arrears balance

Customer Relations

Contact the Student Loans Company if you want to make a complaint.

Report Suspected Fraud

Counter Fraud Services
0300 100 0059
Open Monday to Friday from 9am to 5:30pm (Monday 2 May - closed)

Published 6 April 2020
Last updated 2529 April 2022 + show all updates

  1. Updated contact opening hours for 2 May bank holiday

  2. Adding contact details for the Higher Education Short Course Loans.

  3. Updates have been made to the SFE Postgraduate and EU students opening hours

  4. Some telephone lines' opening hours have been updated

  5. Added contact details, opening hours and guidance for SAAS customers.

  6. Festive opening hours have been removed

  7. Festive opening hours have been added

  8. Sunday shutdown updates.

  9. Content has been updated to encourage students to check their online accounts before calling us, also links to our other guidance pages on Gov.uk have been added.

  10. Removed bank holiday opening hours.

  11. Bank holiday opening hours

  12. An update has been made to the 'Repayments' contact information. The user can now follow a link to the dedicated repayments contact information page: https://www.gov.uk/guidance/contact-slc-repayment-enquiries

  13. Corrected repayment line opening hours.

  14. Removed Easter Bank holidays and updated contact opening hours for Student Finance England, Advanced Learner Loan advice lines for Sunday opening hours and amended SLC Repayments general queries line hours.

  15. Easter opening hours have been updated for each phone line

  16. Updated the 'Counter Fraud Services' opening times to 9am to 5:30pm (except bank holidays)

  17. Updated overpayment phone line opening hours

  18. Overpayments reopened

  19. Removed information about festive opening hours.

  20. Updates made to the wording of festive hours messaging. Added links to the CTAs that take the user to general info about student finance and the log in page of the online repayment service.

  21. Corrected social media opening hours for SFE and SFW

  22. Festive opening hours (CTA) has been added to top of page. COVID-19 closure messaging removed from under 'Customer relations', replaced with line which links to the complaints procedure page

  23. Removed downtime messaging.

  24. Removed Sunday opening hours for December 2020

  25. Updated opening hours from 1 June 2020

  26. Updated opening hours information for SFW, repayment and fraud reporting lines.

  27. Updated opening hours for SFE, SFni and EU students.

  28. Updated contact information for students in Northern Ireland following reopening of contact centre.

  29. Correction to repayment contact information.

  30. First published.

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