Compensation guidance
Guidance for Her Majesty's Passport Office staff on compensating a customer or claiming compensation when something goes wrong.
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This guidance explains, if things go wrong, when and how we will:
- compensate a customer
- claim compensation from our partners or suppliers
Last updated 26 May 2022 + show all updates
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We have updated the guidance to explain when we may consider refunds or compensation for missed travel (in the Refund for a loss of a holiday section).
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Updated guidance.
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First published.