Guidance

HM Courts and Tribunals Service engagement groups

Professional and public user groups working with usHMCTS on aspects of the HMCTSreform Reformprogramme, Programme, including collaboration on new development proposals.

We’reWe are modernising our courts and tribunals system to make it more straightforward, accessible and efficient for all. It’s an ambitious £1bn programme designed to improve the system for both those who use it and for those working within it.

We host a number of engagement forums to makeensure sure we’re collaborating with professional and public user groups on proposals,proposals developments and servicesdevelopments within the reform programme, to better understand their needs. This work haswill helpedhelp to shape the future landscape of the courts and tribunals services to achieve the best possible outcomes for all.

Engagement during COVID-19

During the coronavirus pandemic, we have increased our routine engagement activities with stakeholders. We are engaging actively and early on in processes as we introduce new arrangements in courts and tribunals in response to the crisis.

A number of temporary working groups were established to bring together different stakeholder groups’ representatives, providing input on jurisdictional or thematic issues. This list is an indicative, not exhaustive, summary of those currently operating.

ForumRemitMembership
Magistrates’ court hearings working group
Chair: Chief Magistrate
To support the safe increase of magistrates’ court hearings across the open courts within the HMCTS estate. The group identifies and resolves cross-agency issues that would prevent the increase in effective hearings within magistrates’ courts.Judiciary, Crown Prosecution Service, Ministry of Justice, Police, Home Office, Prisoner Escort & Custody Service, NHS.
COVID-19 Single Justice Procedure groupTo meet as needed following initial work to agree a mechanism for handling breaches of COVID-19 Regulations.HMCTS, NPCC, ACRO, AG Office, Crown Prosecution Service, National Probation Service.
Criminal Justice System Strategic Command
Chair: HMPPS
To ensure the continued maintenance of the rule of law and public order, and the joint operation of the criminal justice system throughout the pandemic. The group discusses major changes or risks within each organisation, requests for support and any forthcoming decisions likely to impact on other agencies. A number of working groups sit beneath the CJSSC to support a range of specific areas relating to the criminal justice system. *This group is no longer operational.HMCTS, Crown Prosecution Service, HMPPS, the Police, Judiciary, PHE and Wales, NHS England, MoJ and Home Office.
Legal Professional Bodies bi-weekly recovery update Chair: HMCTSTo update and engage on recovery plans and activity, bringing together activity into one single view across all jurisdictions, with input from the legal profession to inform and challenge decision-making.HMCTS, Bar Council, Law Society, Support through court, 7br Barristers chambers.

Criminal Justice Engagement Groups

The reform programme is changing the way that criminal cases are dealt with in court. At the same time, other agencies in the criminal justice system – such as the police and prison and probation services – are also changing the ways that they work. Criminal Justice Engagement Groups bring together those agencies so we can coordinate our plans for improvement.

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ForumRemitMembership
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ForumRemitMembershipJustice.
CrimeCriminal programmeJustice boardWorking Group
Chair: Deputy Director Crime Service Owner, Courts and Tribunals Development, HMCTS
Schedule of meetings: monthly
OverseesResponsible andfor managesimplementing the roadmapstrategic anddirection implementationof forthe CrimeCriminal Reform,Justice reviewingSystem milestonesIntegration andBoard. providingIt programmeseeks governance.expert Theviews groupand reviewsactive assuranceengagement documentationfrom andCriminal isJustice partners, for the arbiterbenefit of readinessusers toacross gothe ahead withCriminal programmeJustice initiatives.System. HMCTSHMCTS, seniorPolicing managers,and CrimeFire ProgrammeGroup senior- leaders,Home Judiciary,Office, JudicialEssex Office, Police Force Collaboration Programme, Crown Prosecution Service, HMPPS,National Police Chiefs’ Council, Metropolitan Police Service, Attorney General’s Office, Legal Aid Agency, Police,HM HomePrison and Probation Service, Judicial Office of England and Wales, Video Enabled Justice Programme - Sussex Police & Crime Commission, Youth Justice Board for England and Wales, Association of Police and Crime Commissioners, Association of Policing and Crime Chief Executives, Justice and Courts Policy Group - Ministry of Justice. 
National Digital Practitioners’ Working Group
Chair: Defence Business Product Owner – CJS Common Platform, HMCTS Reform Crime Programme
Schedule of meetings: monthlymonthly, in London and online
ToChampions providethe feedbackstrategic ondelivery of digital defence tools across the designCriminal Justice System (CJS) to promote consistency of Commonapproach Platformto featuresdigital thatefficiency impactacross onthe defence users.community. It ensures the most effective and efficient delivery of digital working. It provides a mechanism for defence practitioners to feedback on products and services, as they’rethey are being designed, built and tested prior to live use. The group discusses digital issues and showcases the latest functionality that’sthat has been developed for the Common Platform. Representation invited from: HMCTS, Bar Council, Law Society, the Chartered Institute of Legal Executives, London Criminal Courts Solicitors’ Association, Criminal Bar Association, Institute of Barristers’ Clerks, Criminal Law Solicitors’ Association, Legal Aid Agency, Chartered Institute of Legal Executives, Legal Aid Practitioner Group, Young Legal Aid Lawyers, CrownPolice ProsecutionDigital Service,First YouthProgramme, JusticeCrown Board. 
CommonProsecution PlatformService, LocalHM ImplementationPrison Groupsand (LITs)
ScheduleProbation ofService, meetingsYouth variesJustice accordingBoard, toMagistrates’ proximityAssociation. toAdditional go-liveplaces date
Tofor engage10 withdefence localpractitioners courts,to judiciary,attend partnerin agencies,person police and stakeholders10 (includingto defencejoin solicitors) in the lead-uponline tomeeting aroom. setTickets ofare courtsavailable goingon liveEventbrite with Common Platform. The LIT representatives confirm readiness for go-live and shareadvertised newson with their colleagues in the area,HMCTS asblog welland as bringingtwitter their feedback to HMCTS.accounts.Police, Prison Service, National Probation Service, PECs, Judicial Office, Magistrates Digital Lead, Legal Aid Agency, Home Office, Public Defender Service, Crown Prosecution Service, CTSC, Crime Communication Lead, Common Platform Programme Team 

Legal Professional Engagement Groups

We undertake regular engagement with legal professional bodies such as the Bar Council, the Law Society and the Chartered Institute of Legal Executives at both Chief Executive and policy levels. We also work collaboratively with these bodies to makeensure sure practitioners’ views are considered in the development of proposals and design of reformed services.

EachOur jurisdiction also hosts ad-hoc forums involving legal professionalsprofessional to present engagement activitygroups onare specificoutlined issues and projects, based on jurisdictional project timetables and key areas of interest for the profession.below.

Forum Remit Membership
LegalJurisdictional professionals’Professional courtEngagement recovery updateForums
Chair:Chairs: DevelopmentDeputy Director,Directors, HMCTS Tribunals Reform.
Schedule of meetings: monthly.
Toad-hoc updatebasis, andbased engage on recoveryjurisdictional plansproject fromtimetables theand impactskey areas of interest for the COVID-19profession.These pandemicforums andare currenthosted activity,for acrossprojects allto jurisdictions,present withengagement inputactivity fromon thespecific issues and involve working level legal professionprofessionals, to informprovide them with opportunities for co-design. These forums, split across Civil, Family, Tribunals and challengeCrime decision-making.jurisdictions, are guided by the Strategic Professional Engagement Group. HMCTS, The Bar Council, the Chartered Institute of Legal Executives, the Law Society, SupportCitizens throughAdvice, court,Employment 7brLawyers Association, Immigration Law Practitioners’ Association, Judicial Office, Mental Health Lawyers Association, Young Barristers chambers.Committee, the Law Centres Network, UK Administrative Justice, JUSTICE, Coram Children’s Legal Centre, Family Law Bar Association, Family Business Insight Group, Family Law Committee, Institute of Family Law Arbitrators, Judicial Office, Resolution, STEP, City of London Law Society, Judicial Office. Criminal Bar Association, Criminal Law Solicitors’ Association, Freelance Advocacy Services, Judicial Office, London Criminal Court Solicitors Association, One Legal.
Strategic Professional Engagement Group
Chair: Head of CorporateStrategic Relations,Stakeholder HMCTSrelations
Schedule of meetings: every 86 weeks.
Aims to have a strategic overview of engagement activities as well as planning activity to engage effectively across the programme. This is a steering group comprising HMCTS jurisdictional leads and policy leads from key legal representative organisations. HMCTS, The Bar Council, the Chartered Institute of Legal Executives, the Law Society.

Public User Engagement Groups

We regularly engage representatives of public users by bringing together HMCTS staff and people who use our services through a range of forums and groups. These focus on victims, witnesses, young people, equality and inclusion, litigants in person and defendants among others.

Our public engagement groups are outlined below.

Forum Remit Membership
Change Victim and Witness Engagement Group
Chair: Deputy Director Customer Change and Innovation, HMCTS.
Schedule of meetings: quarterly.
Provides feedback on the design and development of reformed procedures and practices which have an impact on victims and witnesses. The group helps to ensure that proposals meet the needs of Victims and Witnesses and improves on the current service. It also represents a range of victims and witnesses and ensures the needs of this community are represented in the development of HMCTS. HMCTS, Ministry of Justice, Crown Prosecution Service, National Society of Prevention of Cruelty to Children, Survivors Trust, Witness Service, Brake, Rape Crisis, Women’s Aid, Association of Police and Crime Commissioners, Mayor’s Office for Policing and Crime, Victims’ Commissioner’s Office, Victim Support.Support, Police and Crime Commissioner South Wales, a Survivor and an academic representative.
Children and Young People Working Group
Chair: Customer Director, HMCTS.
Schedule of meetings: quarterly.
Provides feedback on the design and development of reformed procedures and practices which have an impact on children and young people. The group aims to better understand the journey that children and young people undertake when using our services. It helps to ensure that proposals meet the needs of children and young people, and improves their experience of our services.HMCTS, Ministry of Justice, National Society of Preventing Cruelty to Children, the Association of Youth Offending Team Managers, Children and Family Court Advisory Support Service, Youth Justice Board, Barnardo’s, Waltham Forest, Coram Children’s Legal Centre and an academic representative.
Defendant Voice Engagement
Chair: Customer Director, HMCTS.
Schedule of meetings: quarterly.
Looks at the potential impact that Criminal Court Reform proposals may have an impact on defendants. It helps to understand the insights and ideas of defendants and ensure that their voice is heard within reformed services. HMCTS, Ministry of Justice, HM Prisons and Probation Service, Hibiscus Initiatives, Intermediaries for Justice, Revolving Doors, KeyRing, JUSTICE, Unlock, Barrow Cadbury Trust, Together UK, Prison Reform Trust, Centre for Justice Innovation, User VoiceVoice, Rethink, a Forensic Psychologist and Registered Intermediary and an academic representative.
Equalities and Inclusion Engagement Group
Chair: Customer Director, HMCTS.
Schedule of meetings: quarterly.
Captures participants’ insights and ideas to ensure HMCTS integrates equality principles into all reformed services, promoting a service that is inclusive, user focussed, and does not discriminate against the vulnerable or disadvantaged. HMCTS, Good Things Foundation, Royal National Institute of Blind People, Revolving Doors, Citizens Advice, Barnardo’s, AGE UK, Faiths Forum for London, Judicial Representative, Support Through Court, Personal Support Units, Maternity Action, Disability Rights UK, Equality and Human Rights Commission, Public Law Project, Mind, RNID,Action on Hearing Loss, Fawcett Society, Race Equality Foundation.Foundation, Rethink and a Registered Intermediary.
Litigants in Person Engagement Group
Chair: co-chaired by DeputyCustomer DirectorDirector, (User Experience & Insight HMCTS and a member of the judiciary.
Schedule of meetings: every 2two months.
Provides feedback on the design and development of reformed procedures and practices that have an impact on Litigants in Person. The group brings a unique perspective to the process, involving those who help Litigants in Persons to navigate the justice system. Judicial Representative, HMCTS, AdviceUK, Personal Support ThroughUnit, Court, Law for Life (including Advice Now), Legal Education Foundation, Money Advice Trust, The Litigant in Person Network, the Chartered Institute for Legal Executives, Pro Bono Trust, Coram Children’s Legal Centre, Judicial Office, the Litigants in Person Support Strategy and Access to Justice Foundation.

Media Engagement Groups

The group bringswas togetheroriginally representativesformed ofin the2018 mediato andsupport HMCTS policyin anddeveloping operationalexisting representativesstaff guidance to discusspromote issues around media access to ourcourts sites and hearings.tribunals.

It supportsconvenes HMCTSto infacilitate updating itsongoing staffengagement guidancebetween torepresentatives promoteof the media and those with policy and operational responsibilities in media access to courts and tribunals. services, hearings and information.

Forum Remit Membership
Media Working Group
Chair: Director of Communications, HMCTS
Schedule of meetings: bi-annuallydecided or as requested by the group on an ongoing basis.
SupportsIt convenes to facilitate ongoing engagement between representatives of the media and HMCTS,those towith discuss policy and operational responsibilities in media access to courts and tribunals andservices, providinghearings informationand to the media.information. HMCTS, Ministry of Justice, Judicial Office, Evening Standard, BBC, ITN, News Media Association, Society of Editors, National Union of Journalists, National Council for Training Journalists, JPI Media, The Guardian, Crime Reporters Association, Newsquest Media Group, Press Association, RADAR.

For further information on any of these groups,groups please contact: changesomethingthatmatters@justice.gov.ukHMCTS.Communications@justice.gov.uk.

Published 4 October 2018
Last updated 1827 OctoberJuly 2022 + show all updates
  1. Updated information about our engagement groups.

  2. Updated contact email address

  3. Added translation

  4. Added translation

  5. Crown Court working group removed as it has now been dissolved.

  6. Information on Media Working Group updated.

  7. COVID-19 engagement groups updated.

  8. New stakeholder group: Engagement during COVID-19.

  9. Added translation

  10. Media working group added.

  11. First published.

Update history

2025-11-18 12:40
Changes to the details of membership.

2025-03-20 17:51
Criminal Justice Engagement Groups updated to reflect end of reform

2024-02-29 13:00
Added translation

2023-12-21 13:50
Updated link

2023-12-19 16:01
Updated page

2023-06-08 15:30
Updated Public Engagement Groups section

2023-03-01 14:27
Updated information about public user engagement groups.

2022-10-18 09:30
Updated information about our engagement groups.

2022-07-27 08:57
Updated contact email address

2021-09-28 15:27
Added translation

2021-03-30 12:39
Crown Court working group removed as it has now been dissolved.