Guidance

Contact the Adjudicator's Office

Find out how to contact the Adjudicator's Office.

From:
The Adjudicator’s Office
Published
26 July 2019
Last updated
1922 December 2022 — See all updates

Contact the Adjudicator’s Office

The Adjudicator’s Office investigates complaints about HM Revenue and Customs (HMRC) and the Valuation Office Agency (VOA).

You must first complain to HM Revenue and Customs (HMRC) or the Valuation Office Agency (VOA) before the Adjudicator’s Office can investigate your complaint.

You can ask HMRC or the VOA for a:

  • first review to consider your complaint
  • second review if you do not agree with the outcome

We review Home Office decisions on entitlement to compensation made under the Windrush Compensation Scheme. In addition, we investigate complaints about how the Home Office handled a claim for compensation made under the Windrush Compensation Scheme.

When you contact us, tells us any reference number you have been given by the relevant organisation.

To complain or request a review you can:

The Adjudicator's Office
PO Box 10280
Nottingham
NG2 9PF

If you need any help or a reasonable adjustment when dealing with us please let us know.

Phone

Telephone: 0300 057 1111
Monday to Friday, 9am to 5pm
Closed weekends and bank holidays.

Find out about call charges

Christmas and New Year Telephone Opening Hours

December:

Monday 26th: Closed
Tuesday 27th: Closed
Wednesday 28th and Thursday 29th: 10am to 3pm
Friday 30th: 10am to 1pm

January:

Monday 2nd: Closed
Tuesday 3rd to Friday 6th: 9:30am to 4pm

Published 26 July 2019
Last updated 1922 December 2022 + show all updates

  1. Added translation

  2. Added telephone opening hours for December and January.

  3. Removed online complaints form issue

  4. Notifying the public of a temporary issue with our online complaints form.

  5. Removed phone line issue

  6. Notifying the public of a temporary issue with our phone line.

  7. Updated information to explain that a complaint should go to HMRC/VOA before the Adjudicator's Office

  8. Removed holiday closing times

  9. Added Telephone opening hours for December and January. (will remove this section after 3 January)

  10. Added translation

  11. Removed Christmas & New Year helpline opening hours

  12. Added Christmas telephone helpline opening times.

  13. Removed notification that our online form is unavailable.

  14. Included a notice that our online contact form is temporarily unavailable.

  15. Change in helpline opening times.

  16. Updated Coronavirus info.

  17. Removed fax number from contact details

  18. Change to telephone availability.

  19. Update to reflect impact of Coronavirus (COVID-19) and changes to process within the Adjudicator's Office.

  20. We have included the link to the online application form

  21. We updated the page to include our Windrush Compensation Scheme independent review role.

  22. First published.

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