Find out more about government’s new Social Housing Quality Resident Panel.
Applies to England
Thank you for your interest in the and taking the time to apply to become a member. Due to the level of interest we received we were unfortunately unable to accept every application, but we have tried to form a panel that fairly represents the diversity of the social housing population. The members of the panel have been selected with the aim of having a good mix of residents who live in different housing types covering the UK with representation from across a range of demographics and characteristics. The panel has been selected purely on the basis of allowing the panel to represent the diversity of people who live in social housing and we have not attempted to judge the merit of one applicant over another. if you would like to find out more about the panel representation please see the charts that provide a breakdown of the panel membership . All applicants will shortly receive an informing them of the outcome of their application. If you do not receive an email, please contact us at email@example.com Updates on the work of the panel and summaries from each session will be published here. On 29 March 2022 we launched the Social Housing Quality Resident Panel, bringing
We are committed to listening to social housing residents, making sure they can have their voices heard and acting on what we hear.
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Topics of discussion
Residents should live in good-quality homes and neighbourhoods and feel safe and secure. They should know how their landlord is performing, be treated with respect and have their voice heard, and if they feel their landlord does not provide this service, be able to make a complaint promptly and fairly.
The Panel will discuss measures meeting we of are already delivering to improve social housing quality, making sure this is experience Panel of members every set social out housing their resident. priorities Some for of discussion, these which measures included include: Reviewingstandards, therepairs Decentand Homesmaintenance, Standard, which sets minimumand standardaccountability of housing every social housing landlord has to meet regarding hazards, states repair, facilities energy efficiency. Ensuring residents know to raise andhandled haveby confidencelandlords inand the system. Reviewing trainingOmbudsman. andThe qualificationsexperience availableof toresidents socialwith housingdisabilities staff. Delivering a new access to information scheme for social housing tenants of housing associations otherneeds privatewas registeredalso providersa ofpriority socialfor housing,the sopanel. that information relating to landlords is easily available.
Wider issues which may impact on social housing quality, such as waiting lists, how much new social housing should be built and where this should be located, will not be discussed formally as part of this Resident Panel. We know these are important issues for many residents but want to ensure the Panel is focused on the specific measures we are taking to drive up quality.
A full list of topics for discussion will be agreed in the first meeting.
Format of the meetings
The Social Housing Quality Resident Panel brings
will be representative of country, together, who will meet quarterly around 3 times a year We will hold at least 6 meetings.
Full meetings of the Panel will be supported by smaller
smaller, focus focused groups discussions, which will follow up on points raised agree discussions. targeted actions.
Short surveys and questionnaires may also be used to gather views.
Questions and answers
How is many on residents the will Resident be invited to join the Panel?
We Resident estimate Panel that is made up of to around 250 social housing residents from will across be the invited country to share join their the views Panel, with although the this government is and dependent ministers on our approach to driving up the quality level of social interest housing. we Over 1,000 residents applied to take part. receive.
I’m have not ensured part the of Panel has a broad tenant mix scrutiny of panel residents / from don’t different have regions any and experience, types does of that landlords. matter? No. We want to hear from residents a who wide are range already of engaged residents, through including resident associations, and those who are not, actively so involved that through there tenant is scrutiny a panels, mix or of other experience forums, on and the those panel.
who can are find not more currently details engaged on in the any membership of the panel. way.
residents panel be meet paid in to person? join?
There the is planned no activities payment for the taking panel part are in all our due Resident to take place online. We want the panel to be accessible to people regardless of where they live, or their other work and caring requirements. Panel.
Will you share my information with anyone else?
No. All information shared will be treated confidentially and we will ensure that you cannot be identified. The privacy notice sets out how we will protect your data, and how it will be used.
will you chosen choose which residents will join the Panel?
will ensured ensure the Panel has a broad mix of residents from different regions and types of landlords. We also
Why are you not talking about wider issues, such as waiting lists or supply of social housing?
We know there are many issues social housing residents will want to raise. We want to focus discussion on measures which will directly drive improvements in social housing quality, to ensure discussions are focused and recommendations for the government are specific to this issue.
Will topics the for Panel future activities will be shaped online by or the in Resident person? The Panel members. They will also be informed hosted by online, what so we have heard are important to residents through from surveys across and the evidence country we can have join. gathered We as understand part that of not our every programme social for housing reform.
resident the will first have meeting access of to the Resident internet, Panel, so members we told us their top priorities were repairs and maintenance; transparency and accountability of landlords; and how complaints are handled by landlords and the Housing Ombudsman.
We will also focus
planning on ways different to parts visit of residents the in ongoing their social local housing areas quality over programme at future events, looking at when ministers have upcoming decisions so that we can seek the Panel’s coming views to help shape those new policies. months.
Why is the Panel only open to residents in England?
Social housing is a devolved issue. Separate arrangements apply in the devolved administrations of Scotland, Wales and Northern Ireland.
Is the Resident Panel a national tenant voice?
We know that ‘national tenant voice’ can mean different things to people. The Resident Panel will have a specific purpose, which is to discuss our social housing quality programme and the measures within this. We want residents’ experiences and views to shape our approach to improving quality in social housing.
What is the long-term future for the Resident Panel?
We have made
anticipate a the commitment Resident to Panel 12 will months run of for activity. the We foreseeable want future, to having discuss committed what to works at well least with 6 the meetings Panel to members date. themselves We and will provide an update early
Can shared owners, leaseholders and residents of supported housing apply?
We will consider how to improve the quality of social housing for all residents of social housing, including those who rent, leaseholders, and shared owners. All social housing residents are welcome to apply.
Updated following publication of the second set of Resident Panel reports.
Updated following publication of the Resident Panel reports.
Page updated following the first meeting of the Panel.
Updated following selection of the panel.
Updated to include message about additional diversity and inclusion survey.