Durham Prison

Book and plan your visit to Durham

HMP Durham has various family visits throughout the year. Details on how these visits run can be found here or by contacting: http://www.nepacs.co.uk/page/durham.

Keep in touch with someone at Durham

There are several ways you can keep in touch with a prisoner during their time at Durham.

Secure video calls

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How to book a secure video call

Secure video calls at this prison can be requested by prisoners only.

You will receive a notification if a prisoner has requested a video call with you.

Read more about how it works

Video call hours

• Monday to Friday: 8:30am to 4:45pm

Phone calls

Prisoners have phones in their rooms but they will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Durham using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the prisoner, depending on the rules at Durham.

Letters

You can write at any time.

Include the person’s name and prisoner number on the envelope.

If you do not know their prisoner number, contact Durham.NEPACs on:

Freephone 0800 012 1539
Email support@nepacs.co.uk
Text 07983 437 457

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can no longer send money by bank transfer, cheque, postal order or send cash by post.

If you cannot use the online service, you may be able to apply for an exemption - for example if you:

• are unable to use a computer, a smart phone or the internet
• do not have a debit card

This will allow you to send money by post.

Gifts and parcels

People in Durham are given a list of approved items that can be sent to them as gifts. Contact Durham for more information on what’s allowed.

Make sure to include the person’s name and prisoner number on the parcel.

All parcels will be opened and checked by officers.

Friends and families of prisoners are permitted to send books directly to their loved ones, or can order books from approved retailers, which can source and send the books on to prisoners.

For the full list of approved retailers, you can read the HMPPS Incentives Policy, Annex F.

Life at Durham

Durham is committed to providing a safe and educational environment where men can learn new skills to help them on release.

Security and safeguarding

Every person at Durham has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

For further information about what to do when you are worried or concerned about someone in prison visit the Prisoners’ Families helpline website.

All safeguarding processes are overseen by County Durham Safeguarding Adults Inter-Agency Parntership.

Arrival and first night

When a prisoner first arrives at Durham, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will be able to have a shower and speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Induction

Each person who arrives at Durham gets an induction that lasts about a week. They will meet professionals who will help them with:

• health and wellbeing, including mental and sexual health
• any substance misuse issues, including drugs and alcohol
• personal development in custody and on release, including skills, education and training
• other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Almost 1000 men live at Durham, mostly on remand (they have not yet been sentenced).

There are 7 wings plus a segregation unit and healthcare centre.

Education and work

Prisoners in Durham Prison have the opportunity to take part in education, vocational training and employability courses.

Education is provided by Novus and includes:

• skills for life
• IT
• customer service
• art
• horticulture
• English for speakers of other languages

Vocational training is available that reflects the local employment market. It covers:

• construction
• IT
• warehousing
• recycling
• food and hospitality

Support for family and friends

Find out about advice and helplines for family and friends.

You can also get support from NEPACs, which provides support for families of prisoners.

To contact our head of family provision at HMP Durham email: safercustodydurham@justice.gov.uk

Support at Durham

The visitors centre at Durham is run by NepacsNEPACs, who can offer help and support.support regarding

• Visits
• Property
• Healthcare
• Finances
• PIN phone

ContactOpening Nepacshours

• 0191 on:332 3676 Monday to Sunday 9am to 4pm
• 0191 332 36763462 Monday to Friday 7am to 3pm

Contact NEPACs, on:

Freephone 0800 012 1539
Email support@nepacs.co.uk
Text 07983 437 457

Find out about call charges

Problems and complaints

If you have a problem contact Durham.

HM Prison and Probation Service publishes action plans for Durham in response to independent inspections.

Contact Durham

Governor: Phil Husband

Telephone (24 hours): 01913 323 400
Fax: 01913 323 401
Find out about call charges

Address

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Safer Custody Hotline

Telephone: 0191 332 3695
Find out about call charges

Although the service is a 24/7 facility it is not staffed around the clock, there will be times when the telephone cannot be answered immediately and a voicemail may have to be left, however, the voicemails are checked at the first available opportunity.

If the line is busy or there is no answer leave your name, telephone number, the prisoners name, and a short message. This line is regularly checked, and someone will call you back.

For less urgent queries, email safercustodydurham@justice.gov.uk.

This mailbox is monitored Monday to Friday, 8am to 4pm. If you have concerns about the safety or wellbeing of a man in Durham, call the safer custody hotline.

Telephone: 0191 332 3695 (ask to be put through to safer custody