Policy paper

Mortgage Charter

This Charter sets out the standards lenders will adopt when helping their customers; signatories will provide borrowers with new flexibilities to manage their mortgage payments over a short period.

From:
HM Treasury
Published
26 June 2023
Last updated
1425 July 2023 — See all updates

Documents

Mortgage Charter

Ref: ISBN 978-1-916693-08-1

PDF, 233253 KB, 13 pages

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Mortgage Charter

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Details

The government recognises that this is a concerning time for mortgage holders, and particularly those coming to the end of a fixed rate deal. High inflation harms everyone right across the economy, and the only way we can keep costs and mortgage rates down is to tackle the root causes of inflation.

However, as we have consistently shown through the pandemic, and the consequences of the war in Ukraine, we will always be on the side of households. That is why lenders, including the nation’s largest, the Financial Conduct Authority, UK Finance, the government and others including the Building Societies’ Association have come together to provide borrowers with this Mortgage Charter to give borrowers the necessary reassurance and support through these difficult times.

Published 26 June 2023
Last updated 1425 July 2023 + show all updates

  1. Dudley Building Society added

  2. including Manchester Building Society

  3. Aldermore Bank, Monmouthshire Building Society and Newbury Building Society added.

  4. Teachers Building Society and Kensington Mortgage Company added

  5. Danske Bank and Metro Bank added

  6. Amending the details of TSB to include Whistletree subsidiary

  7. Lenders added: Bank of Ireland UK, Tipton & Coseley Building Society, United Trust Bank Limited.

  8. Earl Shilton Building Society added to list

  9. Co-Op Bank added to list

  10. First published.