Guidance

Check if a phone call you've received from HMRC is genuine

Check a list of recent phone contacts from HMRC to help you decide if a phone call you've received is a scam.

From:
HM Revenue & Customs
Published
30 July 2021
Last updated
16 December 2023 — See all updates

If your phone call is not listed here check HMRC contact that uses more than one communication method.

Report suspicious phone calls, emails or texts to HMRC.

Debt management

HMRC is sending voice prompts to some customers, explaining what you need to do if you’re behind with your payments. Customers will receive these as an inbound phone call to landline and mobile phones. They will give details for paying HMRC, or a helpline number for you to contact.

HMRC is also sending messages that give advice about how important it is to make payments using the correct information.

The messages will not ask for any personal or financial information.

Enterprise Investment Schemes

From Monday 4 December 2023 up to and including ThursdayWednesday 2031 DecemberJanuary 2023 HMRC may contact you by phone.

HMRC may contact you by phone inviting you to take part in a telephone feedback session. The session will provide an opportunity for you to share your experience of investing in Enterprise Investment Schemes and claiming the associated tax relief.

Taking part is voluntary and if you do so, all information given will be:

  • confidential
  • used only for research purposes

Other phone calls you should check

You can also check phone calls listed in HMRC contact that uses more than one communication method.

Published 30 July 2021
Last updated 16 December 2023 + show all updates

  1. Research on Enterprise Investment Schemes has been extended to Wednesday 31 January 2024.

  2. Information about Enterprise Investment Schemes research has been added.

  3. Added translation

  4. Inheritance Tax and property valuation research and customs declaration follow-up research contacts added.

  5. We have added 'New starter checklist research' and removed 'Coronavirus Job Retention Scheme — research about employers' experiences'.

  6. Research on employers' experiences of the Coronavirus Job Retention Scheme has been added.

  7. Added translation

  8. Added information on Self Assessment tax return — research with first-time customers.

  9. Added information on Haulier's Survey.

  10. Added information on research to understand customer experiences of making a tax code amendment or correction.

  11. Added 'Digital Products and Services ― research with businesses and agents' section.

  12. Added 'VAT returns communications campaign ― research with businesses' section.

  13. A road hauliers survey will be carried out between August 2021 and 31 October 2021.You may get a telephone call from IFF Research to invite you to take part.

  14. Added translation

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