Rochester Prison

Book and plan your visit to Rochester

How to book family and friends visits

Rochester is running a limited visits schedule. Visits are also happening differently than normal, observing strict guidelines, which must be followed.

You can book your visit online.

You canor book your visit by telephone.

VisitsTelephone booking line: 0300 060 6513
BookingFind out about call charges

The booking line openingis times:open:

• Monday, MondayWednesday toand FridayFriday: 9ammidday to 5pm Find
• Tuesday outand aboutThursday: call9am charges
  to 5pm

Visiting times:

• MondayMonday: 2pm to Thursday:3:45pm
• Tuesday: 2pm to 2:45pm3:45pm
• Wednesday: and2pm 3:30pmto 3:45pm
• Thursday: 2pm to 4:15pm3:45pm
• Friday: 2pm to 3:45pm
• Saturday:  9:15am to 10am10:45am and 10:45am2pm to 11:30am3:45pm
• Sunday: 2pm to 3:45pm

Legal visits

Legal visits arerun running Monday to Friday from 9:30am to 12:00pm.midday.

Entering Rochester

All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison.

• All visitors will need to be given a rub-down search, including children
• You may also be subject to a search by trained security dogs
• Visitors must adhere to the prison dress code that applies, further details can be requested on your first visit
• There are strict controls on what you can take into Rochester. You will have to leave most of the things you have with you in a locker in the visitors’ centre or in your car
• Call the booking line if you have any questions about visiting.

Getting to Rochester

Find HMP Rochester on google maps.

The closest railway station is Rochester. From there you can get a taxi or take the arriva bus route. 145 or 142 bus or alternatively you can walk which is approximately 45minutes.

To plan your journey by public transport use:

• National Rail Enquiries
• Arriva for local bus times

There is a free visitors car park.

There is also a disabled visitors car park.

Keep in touch with someone at Rochester

There are several ways you can keep in touch with a prisoner during their time at Rochester.

Secure video calls

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How to book a secure video call

You can request a secure video call with someone in this prison via the Prison Video app.

You will receive a notification when your request has been accepted.

Read more about how it works

Phone calls

Prisoners have phones in their rooms,cells, as well as access to phones in communal areas. They can only make outgoing calls so they will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Rochester and get replies from them using the Email a Prisoner service. You can also attach photos and they will be printed off and handed out.

Letters

You can write at any time.

Include the person’s name and prisoner number on the envelope.

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can no longer send money by bank transfer, cheque, postal order or send cash by post.

If you cannot use the online service, you may be able to apply for an exemption - for example if you:

• are unable to use a computer, a smart phone or the internet
• do not have a debit card

This will allow you to send money by post.

Gifts and parcels

Friends and families of prisoners are permitted to send books directly to their loved ones, or can order books from approved retailers, which can source and send the books on to prisoners.   For the full list of approved retailers, you can read the HMPPS Incentives Policy, Annex F.

Prisoners with standard or enhanced privileges can receive a clothing parcel once every 6 months. Make sure to include the person’s name and prisoner number on the parcel. All parcels will be opened and checked by officers.

Other items must be ordered by the prisoners using an approved catalogues or from the ‘canteen’.

Family days

HMP Rochester run 12 family visits a year. Details on how and when these visits will run can be found by contacting the family services manager.

Life at Rochester

Rochester is committed to providing a safe and educational environment where menprisoners can learn new skills to help them on release.

Security and safeguarding

Every personprisoner at Rochester has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

For further information about what to do when you are worried or concerned about someone in prison visit the Prisoners’ Families helpline website.

All safeguarding processes are overseen by Kent and Medway Safeguarding Adults Board.

Arrival and first night

When a prisoner first arrives at Rochester, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Induction

Each personprisoner whoarriving arrives at Rochester gets an induction that lasts about a week. They will meet professionals who will help them with:

• health and wellbeing, including mental and sexual health
• any substance misuse issues, including drugs and alcohol
• personal development in custody and on release, including skills, education and training
• other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Rochester holds around 695 menprisoners in single and double rooms,cells, some of which have showers.

Education and work

As a resettlement prison, Rochester offers a wide range of vocational training, work opportunities and offending behaviour programmes.

Vocational training includes painting and decorating, brick laying, carpentry, stone masonry, plastering, tiling, welding, construction skills, catering and gym courses.

There are educational opportunities, including English and maths, IT, mentoring and distance learning.

Temporary release

Release on temporary licence (ROTL) allows menprisoners that meet its criteria to visit and stay over with family or partners. Once menprisoners are in their last 6 months, they can apply. It happens once a month, starting with 2 nights and going up to 4.

MenPrisoners can be released on ‘special purpose licence’ in exceptional circumstances, if the criteria are met.

‘Resettlement day release’ is also considered for anyone who wants access to training and education.

There is rigorous risk assessment prior to any period of release being granted.

Organisations Rochester works with

Rochester also works with:

• the Forward Trust which helps menprisoners to stop reoffending
• Weston CollegeMKET to provide education
• NHS England for healthcare
• Inreach which offers help to people with special needs
• KSS CRC for rehabilitation in the community
• Nacro for support with housing
• Sussex Pathways for restorative justice and resettlement
• Construct a Future which helps men to re-build their lives

Support for family and friends

Find out about advice and helplines for family and friends.

Support at Rochester

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Problems and complaints

If you have a problem, please write to the correspondence/complaints department at the main address.

HM Prison and Probation Service publishes action plans for Rochester in response to independent inspections.

Contact Rochester

Governor: Dean Gardiner

Telephone: 01634 803 100
Monday to Friday, 8am to 5pm, with an external switchboard at other times
Fax: 01634 803 101
Find out about call charges

Email: businesshubrochester@justice.gov.uk

Replies are usually posted out in 2-3 weeks.

Address

See map

Safer custody hotline

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