Eastwood Park Prison and Young Offender Institution

Book and plan your visit to Eastwood Park

To visit someone in Eastwood Park you must:

• be on that person’s visitor list
• book your visit at least 24 hours in advance
• have the the required ID with you when you go

At least one visitor must be 18 or older at every visit.

Each prisoner is allowed a maximum of 3 adult visitors per visit, plus children.

Contact Eastwood Park if you have any questions about visiting.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

• travel to Eastwood Park
• somewhere to stay overnight
• meals

How to book family and friends visits

You can book your visit online,.

You bycan emailalso tobook socialvisits.eastwoodpark@justice.gov.ukby telephone or by telephone.email.

TelephoneBooking booking line: 0300 303 0631
Monday to Friday, 9am to 6pm

Find out about call charges

The booking lines are open:socialvisits.eastwoodpark@hmps.gsi.gov.uk

• Monday, Wednesday and Friday: midday to 5pm

• Tuesday and Thursday: 9am to 5pm

Visiting times:

• Tuesday:Tuesday, 2pmWednesday, toFriday, 3pmSaturday and 3:30pmSunday: to 4:30pm
• Wednesday: 2pm to 3p and 3:30pm to 4:30pm
• Friday: 2pm to 3pm and 3:30pm to 4:30pm
• Saturday: 2pm to 3pm and 3:30pm to 4:30pm
• Sunday:2pm to 3pm and 3:30pm to 4:30pm

Children can visit their mothers outside regular visiting hours. These visits can take place Monday to Friday, 9:30am to 11:45am, either in the visits hall or on the mother and baby unit. Prisoners can apply for these visits internally.

How to book legal and professional visits

Face to Face legal visiting times:

• Monday and Thursday: 2pm to 3pm and 3:30pm to 4:30pm

Booking line: 0300 303 0631 or email HMPPSvisitbooking@justice.gov.uk
Monday to Friday, 9am to 6pm
Find out about call charges

VideoVisiting Link legal visiting times:

• Monday toand Friday:Thursday: 9am2pm to 12:30pm3pm and 2pm3:30pm to 4:30pm

To book a video link legal visit, use the following functional mailbox only custody.eastwoodpark@justice.gov.uk.

Where possible give a range of dates and times and specify how long of a period you are booking the visit for.

Getting to Eastwood Park

Find Eastwood Park on a map

The closest railway station is Bristol Temple Meads, where you can catch a bus to Falfield except on Sundays.

To plan your journey by public transport:

• use National Rail enquiries
• use Traveline for local bus times

There is a free visitors car parkpark, withincluding disabledspace bluefor badgeBlue parking.Badge holders.

Entering Eastwood Park

All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison.

All visitors will need to be given a pat-down search, including children. You may also be sniffed by security dogs.

Visitors must adhere to the prison dress code that applies, further details can be requested on your first visit.

Each adult visitor is allowed to take in a maximum of £10 in coins (notes are not allowed).

There are strict controls on what you can take into Eastwood Park. You will have to leave most of the things you have with you in a locker in the visitors’ centre or inwith yoursecurity. carThis -might thisinclude includes pushchairs and car seats.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Call the booking line if you have any questions about visiting.

Visiting facilities

RefreshmentsThere arewill availablebe tono purchaserefreshments available during your visit.visit Thereand isthe a children’s play area availablewill be unavailable to use.

There is a visitors centre at Eastwood Park, which includes toilet facilities. Visitors are offered a warm welcome, information and support. It is open on visiting days.

The visits room is on the ground floor and wheelchair accessible. Pushchairs are not allowed in the room. Drinks and snacks are available from the cafe and there is a small play area for children.

Family days

EastwoodFamily Parkdays runare 12not familycurrently visits a year. Details on how these visits run can be found by contacting: socialvisits.eastwoodpark@hmps.gsi.gov.uk.available.

Keep in touch with someone at Eastwood Park

You may not be able to speak with someone at Eastwood Park during their first few days. This is because it can take time to approve who they can be in touch with.

Prisoners have phones in their cellsrooms but these do not accept incoming calls so they will always need to call you.

Phone calls

PrisonersA person in Eastwood Park can call anyone named on their list of friends and family. This list is checked by the prison.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Secure video calls

ToSecure havevideo acalling secureis videoavailable callat withthis someoneprison. inFamily thisand prisonfriends youwill need to:

• Downloadto download the Prison Video app
• Createapp, create an account
• Registeraccount, register all visitors
• Add and add the prisoner to yourtheir contact list.

How to book a secure video call

You can request a secure video call with someone in this prison via the Prison Video app.

You will receive a notification when your request has been accepted.

Read more about how it works

Email

You can send emails to someone in Eastwood Park using the Email a Prisoner service.

You might also be able to attach photos and receive replies, depending on the rules at Eastwood Park.

Letters

Include the person’s name and prison number on the envelope.

If you do not know their prison number, contact Eastwood Park.

All post apart from legal letters will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can no longer send money by bank transfer, cheque, postal order or send cash by post.

If you cannot use the online service, you may be able to apply for an exemption - for example if you:

• are unable to use a computer, a smart phone or the internet
• do not have a debit card

This will allow you to send money by post.

Gifts and parcels

PrisonersPeople atin Eastwood Park are given a list of approved items that can be sent to them as gifts. Contact Eastwood Park for more information on what is allowed.

Make sure to include the person’s name and prison number on the parcel.

All parcels will be opened and checked by officers.

Friends and families of prisoners are permitted to send books directly to their loved ones, or can order books from approved retailers, which can source and send the books on to prisoners.

For the full list of approved retailers, you can read the HMPPS Incentives Policy, Annex F.

Taking gifts when visiting

You can bring up to 10 items from the approved list for a prisoner when you visit them during a regular visit (not a children’s visit). These should be handed in at the visitors centre before the start of your visit.

Life at Eastwood Park

Eastwood Park is committed to providing a safe and educational environment where prisonerswomen can learn new skills to help them on release and reduce the chance of reoffending.

Security and safeguarding

Every person at Eastwood Park has a right to feel safe. The staff at Eastwood Park are responsible for their safeguarding and welfare at all times.

For further information about what to do when you are worried or concerned about someone in prison visit the Prisoners’ Families helpline website.

If you have concerns about the safety or wellbeing of a woman in Eastwood Park, call the safer custody hotline.

All safeguarding processes are overseen by the South Gloucestershire Safeguarding Adults Board.

Eastwood Park also trains prisoners to be ‘listeners’ for those who need support during difficult times.

Arrival and first night

When a prisoner first arrives at Eastwood Park, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Induction

Each prisonerperson who arrives at Eastwood Park gets an induction that lasts about a week. They will meet professionals who will help them with:

• health and wellbeing, including mental and sexual health
• any substance misuse issues, including drugs and alcohol
• personal development in custody and on release, including skills, education and training
• other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Around 400 prisonerswomen live at Eastwood Park in a mixture of cellsrooms for 1, 2 or 3 prisoners. There are phones in every cell.room.

It has a mother and baby unit for prisonerswomen with children under 18 months old.

Education and work

Prisoners can study a range of subjects within the education department to help them gain employment on release including:

• English
• maths
• cleaning
• IT
• beauty
• hospitality
• horticulture
• retail
• customer service
• catering

Other courses include victim awareness, peer mentoring and budgeting.

They can also get work experience through placements in the kitchen and canteen, the gardens, laundry, library, gym, cafe and other areas.

Temporary release

Eastwood Park prisoners have the opportunity to leave the prison for short periods of time. This is known as release on temporary licence. It can be used to gain work experience in the local community, maintain family ties and prepare for release.

Organisations Eastwood Park works with

Several local voluntary and community organisations provide support to the prisoners, including The Forgiveness Project, Nelson Trust and One25.

Support for family and friends

To contact our head of family provision at Eastwood Park: eastwoodpark.families@justice.gov.uk

Find out about advice and helplines for family and friends.

Concerns, problems and complaints

Safer custody hotline

If you have concerns about the safety or wellbeing of a prisoner in Eastwood Park, call the safer custody hotline.

Telephone: 01454 382 323
Monday to Friday, 7:30am to 4pm
Find out about call charges

There is an answerphone out of hours that is checked regularly by a duty officer.

If you have a problem contact Eastwood Park.

Inspection report and action plan

HM Prison and Probation Service publishes action plans for Eastwood Park in response to independent inspections.

Contact Eastwood Park

Governor: Zoe Short

Telephone (24 hours): 01454 382 100
Fax: 01454 382 101
Find out about call charges

Address

See map