Drake Hall Prison and Young Offender Institution

Book and plan your visit to Drake Hall

To visit someone in Drake Hall you must:

• be on that person’s visitor list
• book your visit at least 24 hours in advance
• have the required ID with you when you go

At least one visitor must be 18 or older at every visit.

There may be a limit to the number of visits a personprisoner can have. You can check this with Drake Hall.

Contact Drake Hall if you have any questions about visiting.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

• travel to Drake Hall
• somewhere to stay overnight
• meals

How to book family and friends visits

DrakeYou Hallcan isbook currentlyyour operatingvisit aonline, limitedby visitsemail scheduleto forsocialvisits.drakehall@justice.gov.uk familyor and friends. You can book your visit by telephone.

VisitsTelephone booking line: 0300 060 6501

Find out about call charges

The booking linelines isare openopen:

• Monday, MondayWednesday toand Friday,Friday: 9.15ammidday to 4pm.5pm

• YouTuesday canand bookThursday: your9am visitto online.5pm

Email bookings: socialvisits.drakehall@hmps.gsi.gov.uk

Visiting Times:

• Tuesday: 1:30pm to 3:45pm
• Saturday: 9.30am -to 11.30am and 1:30pm to 3.45pm
• Sunday: 1:30pm -to 3.45pm

How to book legal and professional visits

Visits booking line: 0300 060 6501
The booking line is open Monday to Friday, 9.15am to 4pm

Drake Hall offers the option to book a Virtual Meeting Room or a face-to-face visit. Please confirm when booking.

Getting to Drake Hall

Find Drake Hall on a map

The closest railway station is Stafford. There is a taxi rank outside but there is no direct bus service from the station to the prison.

To plan your journey by public transport:

• use National Rail enquiries
• use Traveline for local bus times

Visitor parking is available opposite the prison, signposted from the main road. Blue Badge holders can park inside the prison. Use the intercom at the car park barrier to access the car park.

Entering Drake Hall

All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison.

All visitors will need to be given a pat-down search, including children.

There are strict controls on what you can take into Drake Hall. You will have to leave most of the things you have with you in a locker or with security. This includes pushchairs and car seats.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Visiting facilities

The family-friendly visitors centre at Drake Hall is run by the Prison Advice and Care Trust (PACT), a national charity. Visitors are offered a warm welcome, hot and cold drinks, information and support.support especially if is your first-time visiting Drake Hall.

A visitor experience form can be collected from the visitor’s centre, this outlines what to expect whilst you have a visit at Drake Hall.

Family and Significant Other Strategy

At Drake Hall we recognise that long term separation is an issue that will affect our women, their families and significant others most.

We seek to structure our services in a manner which supports those family units and enable them to maintain strong family ties and bonds.

A family and significant others strategy has been put into place, which outlines our objectives as an establishment, this can be viewed on the www.nicco.org.uk.

The functional lead for the new Family and Significant other strategy is the Head of Reducing Re-Offending.

Family days

ThereFamily days are currentlyfacilitated noby Prison Advice and Care Trust (PACT) with a total of 12 family and significant other days being run.held per year.

They are designed to help prisoners and their families and significant others cope with the pressures that long term separation may have on the relationships between family units.

Women are given the guidance and eligibility for applying for these days, which embed the importance of family and significant others involvement within their journey whilst at Drake Hall and maintain key family ties.

Family Day/Significant other visits run from 10am to 3pm.

PACT provide a range of themed fun family-based activities throughout the day allowing the women and their loved ones to create memories and pieces of art/crafts that can be kept as a memento.

Keep in touch with someone at Drake Hall

There are several ways you can keep in touch with someone during their time at Drake Hall.

WomenPrisoners do not have phones in their roomscells so they willhave alwaysthe needability to callcontact you ratheron thana you24 callhour them.basis.

Secure video calls

SecureTo videohave callinga issecure availablevideo atcall thiswith prison.someone Familyin andthis friendsprison willyou need toto:

• Download download the Prison Video app,app
• Create create an account,account
• Register register all visitors
• Add and add the prisoner to theiryour contact list.

How to book a secure video call

You can request a secure video call with someone in this prison via the Prison Video app.

You will receive a notification when your request has been accepted.

Read more about how it works

Phone calls

Prisoners do not have phones in their roomscells so they will generally have to call you. They have to buy phone credits to do this. Once purchased, phone credit is added weekly.

They can phone anyone named on their list of friends and family. This list is checked by security on arrival so you will be able to speak to them during their first few days, once this list has been processed.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Drake Hall using the Email a Prisoner service.

You might also be able to attach photos and receive replies, depending on the rules at Drake Hall.

Letters

Include the person’s name and prison number on the envelope.

If you do not know their prison number, contact Drake Hall.

All post apart from legal letters will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can no longer send money by bank transfer, cheque, postal order or send cash by post.

If you cannot use the online service, you may be able to apply for an exemption - for example if you:

• are unable to use a computer, a smart phone or the internet
• do not have a debit card

This will allow you to send money by post.

Gifts and parcels

Gifts are not permitted under any circumstances at Drake Hall. You can send prisoners money instead which they can use to buy items through a catalogue system.

Life at Drake Hall

Drake Hall is committed to providing a safe and educational environment where women can learn new skills to help them on release.

Security and safeguarding

Every person at Drake Hall has a right to feel safe. The staff at Drake Hall are responsible for their safeguarding and welfare at all times.

For further information about what to do when you are worried or concerned about someone in prison visit the Prisoners’ Families helpline website.

All safeguarding processes are overseen by the Staffordshire and Stoke-on-Trent Adult Safeguarding Partnership Board.

Arrival and first night

When someonea prisoner first arrives at Drake Hall, they will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs. They will be taken to a single roomcell in the unit and given bedding, towels and toiletries.

They will be able to contact a family member or significant other by phone. This could be quite late in the evening, depending on the time they arrive.

Induction

Each personprisoner who arrives at Drake Hall gets an induction that lasts about a week. They will meet professionals who will help them with:

• health and wellbeing, including mental and sexual health
• any substance misuse issues, including drugs and alcohol
• personal development in custody and on release, including skills, education and training
• other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Around 340 womenprisoners live at Drake Hall in a mixture of single and double rooms.cells.

There is also an open unit outside the perimeter fence that gives up to 25 womenprisoners the opportunity to work in the local community and prepare for release.

They have access to farms and gardens, indoor and outdoor gyms and other facilities in their free time.

Education and work

WomenEach atprisoner in Drake Hall cancreates studytheir orown takelearning workshopsplan andwith traininga coursesmember inif athe rangeIAG team as part of subjects.

Theytheir caninduction. takeThere partare inopportunities voluntaryfor classroom learning as well as vocational training and paid work programmes,placements includingonce ROTL is achieved.

Prisoners work in a callrange centre,of areas including Halfords Academy, GreggsDHL Academy,Workshop, MaxGardens, SpielmannWaste AcademyManagement Unit and McDonaldsmany Hotelmore Group,and withwithin thethese possibilityareas ofthey employmentcan gain qualifications to enhance their employability on release.

Drake Hall has its own branch of the Women’s Institute.

WomenPrisoners at Drake Hall have access to agencies such as Women’s Aid and ANAWIM.

Temporary release

Prisoners have the opportunity to leave the prison for short periods of time. This is known as release on temporary licence. It can be used to gain work experience in the local community, maintain family ties, ensure contact with their children and prepare for release.

Support for family and friends

Find out about advice and helplines for family and friends.

ProblemsConcerns, problems and complaints

In an emergency

If you think the prisoner is at immediate risk please call the switchboard on 01785 774217 and ask for the Orderly Officer and explain that your concern is an emergency.

Safety hotline

If your concern is urgent but not life-threatening, please call the Safer Custody Helpline on 01785 774250 or contact the prison Safer Custody team using the web form (the team will pick up all contact forms within 72 hours).

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Problems and complaints

If you have a problem contact Drake Hall.

Contact Drake Hall

Governor: Carl Hardwick

Telephone (24 hours): 01785 774 100
Fax: 01785 774 010
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Follow Drake Hall on Twitter

Address

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