Lincoln Prison

Book and plan your visit to Lincoln Prison

To visit someone in Lincoln Prison you must:

• be on that person’s visitor list
• book your visit more than 2 days in advance
• have the required ID with you when you go

At least one visitor must be 18 or older at every visit.

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Forprisoner morecan information, email: lincolnvisitsbooking@justice.gov.ukhave.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

• travel to Lincoln
• somewhere to stay overnight
• meals

How to book familydomestic and friendssocial visits

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You can book your visit by telephone.

Booking line: 01522 663 172
The booking line is open Monday to Friday: 9:30am to middaymidday, except Bank Holidays
Find out about call charges

Approved visitors can book their visit online or by telephone.

Please note any domestic/social booking enquiries sent to the Lincoln Visits Booking email address will not be responded to. This email address is for legal enquiries only.

Visiting times:

• Tuesday 2pm to 4pm
• Thursday 2pm to 4pm
• Saturday 9am to 11am and 2pm to 4pm
• Sunday 9am to 11am and 2pm to 4pm

Christmas visiting

• 24 Dec: 2pm to 4pm
• 28 Dec: 9am to 11am and 2pm to 4pm
• 29 Dec: 9am to 11am and 2pm to 4pm
• 31 Dec: 2pm to 4pm

How to book legal and professional visits

Face to face legal and professional visit times:

• TuesdayTuesdays and Thursdays: 9am to 11:30am

They can be booked via LincolnVisitsBooking@justice.gov.uk

Please note this email address is only for Legal enquiries. Domestic enquiries will not be responded to. See ‘How to book family and friends visits’ above for advice regarding domestic enquiries.

Or via the Visits Booking line 01522 663172

• ThursdayMonday 9amto Friday: 9:30am to 11:30am12pm except Bank Holidays

Social Visitors for Remand visitsand Convicted prisoners can alsobook online at www.gov.uk/prison-visits

Virtual Legal Visits can only be booked viaby email at:emailing Video_Link_Lincoln@justice.gov.uk.

LincolnSocialVisits@hmps.gsi.gov.uk.Any authorised electronic equipment such as laptops, must have a visible factory printed serial number for entry. Please query any issues with the booking team

LegalWe also offer Family Visits once a month. These are extended visits canoften alsowith bea bookedspecific viafocus emailand at:prisoners apply for these internally.

LincolnVisitsBooking@hmps.gsi.gov.ukBooking for Video link is via Video_Link_Lincoln@justice.gov.uk.

Getting to Lincoln Prison

Find Lincoln Prison on a map

The prison is opposite Lincoln County Hospital. The closest railway station is Lincoln Central. The prison is a 20 minute walk from the train and bus station.

To plan your journey by public transport:

• use National Rail Enquiries

• use Traveline for local bus times

There is Pay and Display parking to the right of the prison and also at the back. Blue Badge parking is at the front and should be requested when booking a visit.

Entering Lincoln Prison

All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison.

For your 1stfirst visit, please arrive from 12:2012:20pm and look out for the ‘purple people’ so that you can have an induction prior to booking in (from 13:30).1:30pm).

All visitors will need to be given a pat-down search, including children. You may also be sniffed by security dogs.

There will be no refreshments available during your visit.

There are strict controls on what you can take into Lincoln Prison. You will be provided with a locker key when you book in. Please be aware that there is only limited space for belongings available. Pushchairs and car seats can be left with security.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Visitors Dress Code

Visitors to HMP Lincoln must be dressed appropriately at all times, which will reflect in our aim to create a family atmosphere as part of the Reducing Re- offending and Decency agenda. This instruction applies to all visitors to the establishment regardless of age and gender.

At HMP Lincoln it is considered to be inappropriate to wear the following types of clothing:

• Short/cropped tops that reveal naked midriff.
• Low cut tops or shirts that unbutton to reveal cleavage or bare chest.
• Vests (as a single garment)
• Mini-skirts that are shorter than knee length and expose thighs.
• Shorts that are shorter than knee length and expose thighs.
• All types of see-through clothing.
• Headwear (other than for religious purposes).
• Clothing that is offensive in nature or displays offensive discriminatory, or inappropriate material.
• Ripped clothing
• Cloaks, capes, scarves or other articles that could prevent staff from observing visitors and prisoners sufficiently.

Any visitor that does not comply with this dress code will not be permitted entry to HMP Lincoln at the discretion of the visits staff.

This notice will be displayed in the visitors centre and available as an Annex to the visits policy.

Visitors must leave all property in their vehicle or the Visitors Centre with the exception of the articles listed below:

• Card or Cash (coins only) for purchasing refreshments

• Medication (to be held by visits staff for emergency use only)

• Babies dummies

• Baby’s bottle with dry, powdered milk (water to be supplied by refreshments team) and an unopened jar of baby food (not glass).

• Locker Key

• In the case of Legal Advisors or other professional visitors, documents, and briefcases, containing documents needed for the visit.

No recording equipment may be taken into the visit room without express permission from the Head of Security.

Visiting facilities

TheLincoln childrensPrison playhas areaa tuck shop where you can purchase food and cafedrink areduring unavailableweekend atvisits, or you can order food from ‘On a Roll’ prior to your visit which will be delivered to the prison. Please order your food from this timewebsite

There is also a facility in linethe withVisits coronavirusCentre restrictions.for a sit-down meal in the training restaurant ‘Berties’ on weekdays only. Enhanced prisoners can apply for this. All payments for this service are card only.

Counter service is also available for all visitors.

The children’s play area is available for use.

Family days

ThereWe offer family visits once per month, these are noextended visits often with a specific focus and are applied for internally by prisoners.

For more information regarding family daysvisits, takingplease place.call the visits booking line or Lincolnshire Action Trust for more information.

Keep in touch with someone at Lincoln Prison

There are several ways you can keep in touch with a prisoner during their time at Lincoln.

Secure video calls

SecureTo videohave callinga issecure availablevideo atcall thiswith prison.someone Familyin andthis friendsprison willyou need toto:

• Download download the Prison Video app,app
• Create create an account,account
• Register register all visitors
• Add and add the prisoner to theiryour contact list.list
• Be an approved visitor on the prisoners’ visitors list

How to book a secure video call

Secure video calls at this prison can be requested by prisoners only.

You will receive a notification if a prisoner has requested a video call with you.

Read more about how it works

Please note that a prisoners’ call list and visitors list are different. You will need to be added to both in order to receive calls and visit a prisoner.

Phone calls

Prisoners do not yet have phones in their roomscells so they will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Lincoln Prison using the Email a Prisoner service.

Letters

You can write at any time.

Include the person’s name and prisoner number on the envelope.

If you do not know their prisoner number, contact Lincoln Prison.

All post apart from legal letters will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can no longer send money by bank transfer, cheque, postal order or send cash by post.

If you cannot use the online service, you may be able to apply for an exemption - for example if you:

• are unable to use a computer, a smart phone or the internet
• do not have a debit card

This will allow you to send money by post.

Gifts and parcels

Prisoners are given a list of items they can have in prison, known as the ‘facilities list’.

Convicted prisoners can not have any items posted or handed in and must save their money and buy them from the approved catalogue.

Un-convicted men on remand can have clothes handed in or posted, but in limited amounts. Make sure to include the person’s name and prisoner number on the parcel.

Family and friends of prisoners are permitted to send books directly to their loved ones, or can order books from approved retailers, which can source and send the books on to prisoners.   For the full list of approved retailers, you can read the HMPPS Incentives Policy, Annex F.

All parcels will be opened and checked by officers. Contact Lincoln Prison for more information on what’s allowed.

Life at Lincoln Prison

Lincoln Prison is committed to providing a safe and educational environment where men can learn new skills to help them on release, including workshops, education and vocational courses.

Security and safeguarding

Every personprisoner at Lincoln Prison has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

For further information about what to do when you are worried or concerned about someone in prison visit the Prisoners’ Families helpline website.

There is a Listeners’ Scheme, prison mentors and peer support schemes to aid well-being. There is addiction counselling available.

Charity workshops are available and many community links, for example, volunteers who help with family visits.

All safeguarding processes are overseen by the Lincolnshire Safeguarding Adults Board.

Arrival and first night

When a prisoner first arrives at Lincoln Prison, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Induction

Each personprisoner who arrives at Lincoln Prison gets an induction that lasts about a week. They will meet professionals and peers (known as ‘Insiders’) who will help them with:

• health and wellbeing, including mental and sexual health
• any substance misuse issues, including drugs and alcohol
• personal development in custody and on release, including skills, education and training
• other support (sometimes called ‘interventions’), such as managing difficult emotions

EveryoneEvery prisoner is allocated a key worker officer who meets them weekly to monitor progress and discuss any problems. MenPrisoners also find out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Around 650 menprisoners live in Lincoln Prison across 4 main residential wings. A, B and C wings hold a mix of prisoners while E wing holds any prisoners who are considered vulnerable.

All wings have access to showers, telephones, toasters and recreational activities, such as pool and table tennis.

Education and work

Lincoln offers a wide range of education, including English and maths, and also vocational courses in painting and decorating and bricklaying.

There are tailoring workshops, a laundry and a recycling centre where menprisoners can earn recognised qualifications.

Temporary release

There is no release on temporary licence (ROTL) at Lincoln.

Organisations Lincoln Prison works with

Lincoln works with the Department of Work and Pensions (DWP), Shelter and Lincolnshire Action Trust which offer varied resettlement support. Support is offered with employment, accommodation, mental and physical health and drug support services in the community.

Support forat familyLincoln and friends

Prison

FindFurther outinformation aboutand advicesupport andprovided helplinesby Lincolnshire Action Trust for familychildren and friends.families of a person in prison.

Telephone: 01522 663 355

Concerns, problems and complaints

Contact Actioncategory	Phone Trustnumber	Additional information
Non-emergency	01522 663287	Call this number if you have concerns about a prisoner’s safety or wellbeing which are serious but not life-threatening or complete a safer custody contact form on the Prisoners’ Families Helpline website.
Staff Integrity Hotline	0800 917 6877 (24 hours answering machine)	This number can be called anonymously. If you are concerned about a prisoner being bullied by a member of staff, you can use this number. As this line is managed separately from the prison, you can call this number anonymously.
Prisoners’ Families Helpline	0808 808 2003	The Prisoners’ Families Helpline can provide confidential support, advice and helpguidance.
Unwanted forPrisoner childrenContact	0300 060 6699	If a prisoner is contacting you and familiesyou ofwant athem personto instop, prison. Telephone:you 01522can 663use 355the Unwanted Prisoner Contact Service. You can complete the Stop prisoner contact online form, email unwantedprisonercontact@justice.gov.uk or contact by phone.

Problems and complaints

If you have aany problem with any aspect of the prison, please write to the prison governor.

Contact Lincoln Prison

Governor: MattColin SpencerHussey

Telephone: 01522 663 000
24 hours
Fax: 01522 663 001
Find out about call charges

Follow Lincoln Prison on TwitterTwitter/X

Address

See map

Safer custody hotline

If you have concerns about the safety or wellbeing of a man in Lincoln, call the safer custody hotline.

Telephone: 01522 663 287

Leave a message, including your name and telephone number, the man’s name and prisoner number and a brief description of your concern. You will be called back within 24 hours.

In an emergency, call the switchboard.