Anyone who is representing HMRC will always identify themselves and explain why they are contacting you when they visit you.

You can contact HMRC to check their details and confirm they are representing HMRC.

Confirm aan HMRC FIS officer’s identity

If you’re visited Monday to Friday, from 8am to 6pm

1. The officer will show you their HMRC identification card, which will have their name, photograph and HMRC serial number on it.
   

1. Make a note of the name on the card.
   
2. Phone HMRC on 0300 200 3700.
   
3. Give the name from the identification card to the adviser, so they can confirm that the person represents HMRC.

Find out about call charges.

If you’re visited at any other time

1. The officer will show you their HMRC identification card, which will have their name, photograph and HMRC serial number on it. the card.
   
2. The officer will also give you an access code to use to confirm their identity.
   
3. Make a notetelephone ofnumber the(0300 name123 on2012) theto cardcall and thean access code.
   
4. Phone HMRC on 0300 123 2012 and enter the access code straight away.away — this should connect you with an adviser. You do not have to listen to the recorded message before entering the code.
   
5. Give the name and serial number from the identification card to the adviser, so they can confirm that the person represents HMRC.

The telephone number you receive from the HMRC officer is:

• available 24 hours a day
• only for verifying the identity of HMRC officers

You should not use this telephone number to contact HMRC for general enquiries.

If you do have a general enquiry you can contact HMRC another way.

Find out about call charges.

Confirm aan HMRC collector’s identity

AAn HMRC collector will usually visit you between 8am to 6pm, Monday to Friday.

If a collector visits you at any another time and you want to confirm their identity, arrange an appointment with them to return between 8am and 6pm, Monday to Friday.

The collector will show you their HMRC identifyidentification card which will have their name, photograph and HMRC serial number on it.

1. Make a note of the name and serial number on the card.
   
2. Phone HMRC on 0300 200 3862.
   
3. Give the name and serial number on the card to the adviser, so they can confirm that the person represents HMRC.

Find out about call charges.

Get more information

You can check a list of genuine HMRC contacts to help you decide if any contact you have received is from HMRC, or is a scam from a fraudster.