Guidance

Advice for decision making: staff guide

Advice for DWP decision makers on Universal Credit, PIP and contribution-based JSA and ESA for people who are eligible for Universal Credit.

Documents

ADM 4/25: Income and Capital Disregards for MoD's LGBT Financial Recognition Scheme

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ADM 3/25: Identity of Claimants and Children, effect of Upper Tribunal decision

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ADM 02/25: The Social Security (Scotland) Act 2018 (Disability Assistance) (Consequential Amendments) Order 2024

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ADM 01/25: Transition to Universal Credit and Pension Credit: Miscellaneous Amendments

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ADM 09/24: UC Disregard for Capital Payments from an Estate of Infected Blood Compensation Payments

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ADM 08/24: Social Security Co-ordination (New Style Benefits) between the UK and Ireland, Gibraltar, Switzerland, Iceland, Liechtenstein and Norway following the UK's withdrawal from the EU

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ADM 07/24: Competing Competency and the AH Judgment

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ADM 06/24: AT and the EU Charter of Fundamental Rights Assessment

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ADM 05/24: Closure of Tax Credits for State Age Pension Claimants and Transfer to Universal Credit and Pension Credit

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ADM 04/24: Self-sufficiency and the WV decision (revised)

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ADM 02/24: Migration of Tax Credit Claimants and Miscellaneous Amendments - UC and other Benefits

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ADM 01/24: UC - Transitional Provisions - The Additional Amount

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ADM 18/23: UC/JSA/ESA -- The Carer's Assistance (Carer Support Payment) (Scotland) Consequential Amendments 2023

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ADM 17/23: Israel, OPTs and Lebanon HRT & PPT Exemption, and Capital Disregards

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ADM 13/23: UC Miscellaneous Amendments 2023

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ADM 12/23: Changes to childcare

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ADM 11/23: Social Fund - amendment to Sure Start Maternity Grant

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ADM memo 10/23: Sudan HRT and PPT Exemption

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ADM memo 06/23: Support for Mortgage Interest changes

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ADM memo 05/23: UC Work related Requirements in work pilot scheme extention 2023

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ADM memo 04/23: The Bereavement Benefits (Remedial) Order 2023 – UC capital disregard

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ADM memo 03/23: Claiming UC for a past period – effect of Upper Tribunal decision

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ADM memo 02/23: UC changes to administrative earnings threshold 2023

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ADM memo 01/23: Habitual Residence Test (HRT) and Past Presence Test (PPT) exemptions for specific Irish citizens

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ADM memo 17/22: Cost of Living Additional Payments 2022

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ADM memo 15/22: Social Security Co-ordination - European Union (Withdrawal Agreement)

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ADM memo 13/22: UC Local Welfare Provision Disregard

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ADM memo 11/22: Ukraine Habitual Residence Test (HRT) and Past Presence Test (PPT) Exemption

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ADM memo 5/22: UC extension to in work pilot scheme 2022

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ADM memo 4/22: Energy rebate scheme disregard

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ADM memo 1/22: Pre-settled status – UC – effect of the Fratila and another v Secretary of State for Work and Pensions [2021] UKSC 53 decision

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ADM memo 21/21: Disregard for historical abuse and Windrush schemes

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ADM memo 20/21: Changes to the taper rate and work allowance

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ADM memo 19/21: Claimants without a status under the European Union Settlement Scheme at the end of the grace period

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ADM memo 15/21: The Universal Credit (Coronavirus) (Restoration of the Minimum Income Floor) Regulations 2021

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ADM memo 14/21: Afghanistan HRT and PPT exception

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ADM memo 13/21: Consequential Amendments to Social Security Legislation due to Introduction of Child Disability Payment (CDP)

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ADM memo 8/21: Immigration and Social Security Co-ordination (EU Withdrawal) Act 2020 (Consequential, Saving, Transitional and Transitory Provisions) (EU Exit) Regulations 2020 - PIP

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ADM memo 7/21: The Citizens’ Rights (Application Deadline and Temporary Protection) (EU Exit) Regulations 2020 - PIP

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ADM memo 6/21: Right to reside - The Citizens’ Rights (Frontier Workers) (EU Exit) Regulations 2020 - PIP

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ADM memo 3/21: Transferring SMI loans

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ADM memo 2/21: Pre-settled status – UC – Effect of Court of Appeal decision

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ADM memo 34/20: Right to reside – European Union (Withdrawal Agreement) Act 2020 – UC

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ADM memo 33/20: Right to reside – The Citizens' Rights (Frontier Workers) (EU Exit) Regulations 2020 – UC

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ADM memo 30/20: Right to reside – The Citizens' Rights (Application Deadline and Temporary Protection) (EU Exit) Regulations 2020 – UC

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ADM memo 29/20: Right to reside – The Immigration and Social Security Co-ordination (EU Withdrawal) Act 2020 (Consequential, Saving, Transitional and Transitory Provisions) (EU Exit) Regulations 2020 – UC

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ADM memo 27/20: The Universal Credit (earned income) amendment regulations 2020

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ADM memo 26/20: Scottish Child Payment

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ADM memo 24/20: Right to reside – family members and extended family members of British citizens – UC

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ADM memo 20/20: NHS Test and Trace self-isolation payment

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ADM Memo 19/20: Right to reside: persons of Northern Ireland: family members - UC

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ADM memo 18/20: UC: reciprocal arrangements with Northern Ireland

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ADM memo 17/20: Tolley lead cases guidance (revised)

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ADM memo 16/20: Universal Credit: Miscellaneous amendments

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ADM memo 14/20: Universal Credit: Miscellaneous amendments 2020

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ADM memo 13/20: The social security (income and capital) (miscellaneous amendments) regulations 2020

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ADM memo 11/20: HMRC and devolved administration coronavirus schemes and UC

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ADM memo 10/20: The Universal Credit (coronavirus) (self-employed claimants and reclaims) (amendment) Regulations 2020

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ADM memo 07/20: The Troubles permanent disablement payment scheme

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ADM memo 08/20: Treatment of coronavirus scheme payments for JSA and ESA

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ADM memo 6/20: Parental bereavement leave and pay - consequential amendments to social security benefits

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ADM memo 4/20: JSA and UC: Coronavirus further measures

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ADM memo 1/20: Identifying employment/self-employment for the determination of competency for cash sickness benefits

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ADM memo 9/18: Housing costs and Social Fund Maternity Grant

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ADM memo 8/18: Loans for mortgage interest

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ADM memo 6/18: The Universal Credit (work-related requirements) in work pilot scheme and amendment regs 2015

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ADM memo 5/18: The application of the Universal Credit (UC) (claims and payments) (Scotland) amendment regs 2017 to the operation of the claims and payments system for UC in relation to Scotland

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ADM memo 26/17: The operation of the claims and payments system for UC in relation to Scotland

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ADM summary of changes

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List of abbreviations

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List of statutes and statutory instruments

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Chapter A1: Principles of decision making and evidence

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Chapter A2: Claims

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Chapter A3: Revision

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Chapter A4: Supersession, suspension and termination

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Chapter A5: Appeals - Personal Independence Payment, Universal Credit, New Style Employment and Support Allowance, New Style Jobseeker's Allowance

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Chapter A6: Staying

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Annex A – Late application for a mandatory reconsideration (MR)

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Annex B – spare for future use

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Annex C – Issues for decision by HM Revenue and Customs

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Annex D – Decisions and determinations that are appealable

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Annex E – Decisions and determinations that are not appealable

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Annex F – spare for future use

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Annex G – Extracts from the European Convention

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Annex H – spare for future use

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Annex I – spare for future use

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Annex J – spare for future use

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Annex K – Neutral citation

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Annex L – Prefixes to reported Commissioner's decisions

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Annex M – Example of application of section 7

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Chapter B1: Payment of UC, PIP, ESA and JSA

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Chapter B2: Restrictions on payment of benefit, benefit offences

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Chapter B3: Evidence of age and death

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Chapter C1: Universal Credit: International issues

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Chapter C2: Personal Independence Payment: International issues

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Chapter C3: Jobseeker's Allowance: International issues

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Chapter C4: Employment and Support Allowance: International issues

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Chapter D1: Overpayments, recoverability, adjustments, civil penalties and recoupment – UC, JSA and ESA

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Chapter D2: Third Party Deductions UC, JSA and ESA

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Chapter D3: Deductions from benefit in respect of FRM and CMD UC, JSA and ESA

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Chapter D4: spare for future use

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Chapter E1: Introduction and entitlement

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Chapter E2: Benefit unit, awards and maximum amount

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Chapter E3: Special cases

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Chapter E4: Universal Credit, living together as a married couple

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Chapter E5: Benefit cap

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Chapter F1: Child element

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Chapter F2: Housing costs element

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Chapter F3: Housing costs element - Support for renters

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Chapter F4: Housing costs element, support for owner occupiers

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Chapter F5: Work capability elements

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Chapter F6: Carer element

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Chapter F7: Childcare costs element

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Chapter G1: Work Capability Assessment

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Chapter G2: Limited capability for work

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Chapter G3: Limited capability for work and work-related activity

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Chapter H1: Capital

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Chapter H2: Capital disregards

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Chapter H3: Earned income, employed earnings

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Chapter H4: Earned income, self-employed earnings

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Chapter H5: Unearned income

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Chapter H6: Students and student income

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Chapter J1: The claimant commitment

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Chapter J2: Work-related groups

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Chapter J3: Work-related requirements

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Chapter K1: Sanctions, general principles

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Chapter K2: Good reason

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Chapter K3: Higher level sanctions

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Chapter K4: Medium level sanctions

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Chapter K5: Low level sanctions

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Chapter K6: Lowest level sanctions

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Chapter K7: Effect of ESA and JSA sanctions on UC

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Chapter K8: When a reduction is to have effect

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Chapter K9: Amount of reduction

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Chapter L1: Hardship

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Chapter L2: Sure Start Maternity Grants

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Chapter L3: Universal Credit, Social Fund, Funeral Payments

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Chapter L4: Social Fund, Cold Weather Payments

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Chapter L5: Winter Fuel Payments

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Chapter M1: This chapter is spare

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Chapter M2: This chapter is spare

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Chapter M3: This chapter is spare

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Chapter M4: This chapter is spare

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Chapter M5: Claims for Universal Credit

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Chapter M6: Effects of transition to Universal Credit

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Chapter M7: Managed migration and transitional protection

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Chapter P1: Conditions of entitlement

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Chapter P2: Assessment for PIP

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Chapter P3: Hospitals, similar institutions and care homes

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Chapter P4: Exceptions to normal payability rules

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Chapter P5: Transitional provisions

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Chapter P6: Good reason

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Chapter R1: JSPs and JSA contributions conditions

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Chapter R2: JSA conditions of entitlement

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Chapter R3: JSA claimant responsibilities, the claimant commitment

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Chapter R4: JSA claimant responsiblities, work-related requirements

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Chapter R5: Trade disputes

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Chapter S1: JSA amounts payable and part-week payments

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Chapter S2: JSA and employed earners

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Chapter S3: JSA, self-employed earners and share fishermen

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Chapter S4: JSA sanctions, general principles

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Chapter S5: JSA higher-level sanctions

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Chapter S6: JSA medium-level sanctions

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Chapter S7: JSA low-level sanctions

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Chapter S8: JSA transition

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Chapter U1: ESA conditions of entitlement

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Chapter U2: ESA limited capability for work-related activity

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Chapter U3: ESA claimant responsibilities, the claimant commitment

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Chapter U4: ESA claimant responsibilities, work-related requirement groups

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Chapter U5: ESA claimant responsibilities, work-related requirements

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Chapter U6: ESA disqualification

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Chapter U7: ESA award made pending appeal

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Chapter V1: ESA amounts of allowance and part-week payments

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Chapter V2: Duration of ESA award

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Chapter V3: ESA, effect of work

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Chapter V4: ESA and employed earners

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Chapter V5: ESA and self-employed earners

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Chapter V7: ESA sanctions

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Chapter V8: ESA transition

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Chapter V6: ESA assessment phase and components

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Details

This advice for DWP decision makers covers:

The advice in the Decision makers’ guide applies in all other cases.

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Why we publish this guide

We publish this guide to help people understand how we make decisions.

Information for claimants

Information for claimants about eligibility and how to claim:

Updates to this page

Published 22 March 2013
Last updated 318 March 2025 + show all updates
    1. Added ADM memo 3/25: Identity of Claimants and Children, effect of Upper Tribunal decision and updated Chapter A2: Claims, Chapter A3: Revision and Chapter A4: Supersession, suspension and termination, with annotations to ADM memo 3/25.

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