Chelmsford Prison

Book and plan your visit to Chelmsford prison

To visit someone in Chelmsford you must:

• be on that person’s visitor list
• book your visit 3 weeks in advance
• have the required ID with you when you go

At least one visitor must be 18 or older at every visit.

There may be a limit to the number of visits a prisoner can have.

Contact Chelmsford if you have any questions about visiting.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

• travel to Chelmsford
• somewhere to stay overnight
• meals

How to book family and friends visits

You can book your visit online, by phone.

Telephone booking line: 0808 168 8248
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The booking line is open Monday to Friday, 10am to 3pm

Telephone bookings can be made up until 5pm two days before a visit.

Visiting times:

• Monday, Tuesday, Wednesday Thursday, Saturday & Sunday, between 2:15pm and 3:45pm.

Visits on Bank Holidays are subject to change. Updates will be published within the prison to prisoners and via the Ormiston Families Website and within the Visits Centre.

The visitors centre opens at 12:30pm and cut off for entry is 2:15pm. You will not be allowed entry after this time.

How to book legal and professional visits

You can book an in-person legal/professional visit by phone or email to HMPPSvisitbooking@justice.gov.uk.

You must ensure that all prisoner and visitor details are correct.

To help speed up your request, please provide a selection of dates for your proposed visit in your email.

Telephone booking line, 0808 168 8248

Find out about call charges

On the day of the visit, ensure that you arrive with the correct ID. See accepted forms of ID here.

Face to face Legal Visits times:

• Monday to Friday, 9am to 10am and 10:30am to 11:30am
• Monday to Thursday, 2pm to 3pm and 3:30pm to 4:30pm

Video call visiting times (via the cloud video platform):

You can request a two-hour time slot from 9am, which will be granted depending on availability.

• Monday to Friday, 9am to 10am and 10:30am to 11:30am
• Monday to Thursday (PM), 2pm to 3pm and 3:30pm to 4:30pm

Getting to Chelmsford

Find Chelmsford on a map

Chelmsford Prison is about a mile from Chelmsford Station where you can take a taxi or a local bus.

To plan your journey by public transport:

• use National Rail Enquiries
• use Traveline for local bus times

If you drive to Chelmsford Prison, there is no visitor parking. The nearest public car park is 5 minutes walk from the prison on Victoria Road.

Entering Chelmsford

All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison.

All visitors, including children, will need to be given a pat-down search. You may also be sniffed by security dogs.

Chelmsford has a family friendly dress code policy which means visitors should be appropriately and decently dressed. That means no vests, no sportswear, hoodies or camouflage clothing, no low-cut tops, no shorts and no short dresses or skirts. You may also be refused entry if you wear ripped or torn clothes, steel toe capped shoes, headwear other than that worn for religious reasons and jewellery, except a wedding/engagement ring and small ear studs.

Ormiston families run the tea bar within the visits hall. There is a minimal selection of items available at this time.

There are strict controls on what you can take into Chelmsford. You will have to leave most of the things you have with you in a locker or with security. This includes pushchairs and car seats. You will need £1 for the locker.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Visiting facilities

The visitors centre is run by Ormiston Families and offers support, advice and help to families and friends who come to visit.

The children’s play area and snack bar will be available to use during your visit.

The visitors centre is open:

• Monday, Tuesday, Wednesday  and Thursday, 12:30pm to 4:15pm
• Saturday and Sunday, 12:30pm to 4:15pm

You need to arrive at the Visitor Centre between 12:30pm and 2:10pm for an afternoon visit. Cut off is 2:15pm and you will not be able to enter the prison after this time.

Visits centre phone number, 01245 552 452

Family days

Ormiston Families runs 10 children’s visits and 2 family days each year. Family days give men more time in a relaxing environment to spend with their family and children.

Men can apply for these visits on the wing.

Keep in touch with someone at Chelmsford

There are several ways you can keep in touch with someone during their time at Chelmsford.

Secure video calls

To have a secure video call with someone in this prison you need to:

• Download the Prison Video app
• Create an account
• Register all visitors
• Add the prisoner to your contact list.

How to book a secure video call

You can request a secure video call with someone in this prison via the Prison Video app.

You will receive a notification when your request has been accepted.

Read more about how it works

Phone calls

Most prisoners have phones in their cells but they will always have to call you. They buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

Men in the segregation unit do not have phones in their cells but are allowed one call a day.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Chelmsford using the Email a Prisoner service. You might also be able to attach photos and receive replies, depending on the rules at the prison.

Letters

You can send letters at any time. Include the person’s name and prisoner number on the envelope. If you do not know their prisoner number, contact Chelmsford.

All post, apart from legal letters, will be opened and checked by officers.

National Prison Radio’s Family and Friends request show

National Prison Radio broadcasts into prison cells across England and Wales 24 hours a day, 7 days a week. 

Family and friends can stay connected with their loved ones in prison by sending song requests, written messages and voice recordings. They are then read and played out on weekly episodes. 

You can send in a message, and hear the show, at nationalprisonradio.com

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can no longer send money by bank transfer, cheque, postal order or send cash by post.

If you cannot use the online service, you may be able to apply for an exemption - for example if you:

• are unable to use a computer, a smart phone or the internet
• do not have a debit card

This will allow you to send money by post.

Gifts and parcels

Only in exceptional circumstances can men in Chelmsford receive parcels. Men can apply for this.

Every new prisoner is given a self-adhesive label and a property information form that they can send out to family or friends for a parcel of items to be sent back. All parcels must have the sender’s name and address on the label and must be couriered by Parcel Force. All instructions on the property information form regarding size, weight, packaging etc must be followed otherwise the parcel will be refused. The parcel can only contain clothing.

All parcels are checked by officers.

Friends and families of prisoners are permitted to send books directly to their loved ones, or can order books from approved retailers, which can source and send the books on to prisoners.

For the full list of approved retailers, you can read the HMPPS Incentives Policy, Annex F.

Life at Chelmsford

Chelmsford is committed to providing a safe and educational environment where men can learn new skills to help them on release.

Security and safeguarding

Every prisoner at Chelmsford has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

For further information about what to do when you are worried or concerned about someone in prison visit the Prisoners’ Families helpline website.

Men who need to talk in confidence or who are in distress can make use of the Samaritans’ listener scheme, as well as the ‘insider scheme’ designed to help new prisoners in their first few days.

Arrival and first night

When someone first arrives at Chelmsford, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Induction

Each prisoner who arrives at Chelmsford completes an induction period. They will meet professionals who will help them with:

• health and wellbeing, including mental and sexual health
• any substance misuse issues, including drugs and alcohol
• personal development in custody and on release, including skills, education and training
• other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Around 750 prisoners are at Chelmsford in a mixture of single and double cells.

Prisoners have access to a gym and a library.

Education and work

Prisoners can take courses in basic skills and education, including maths and English, IT, business, graphic design and personal and social development, all which offer recognised qualifications.

Prisoners have access to a range of vocational training, including painting and decorating, multi skills and industrial cleaning. Chelmsford also offers the health and safety course, the Construction Skills and Certification Scheme (CSCS) card, roofing courses and a music production course.

Work opportunities are available in laundry, recycling, tea packing, card folding, wire stripping, yards, gardens and catering.

Chelmsford Prison has an active resettlement centre which helps prisoners with housing, benefits and employment issues supported by staff from Job Centre Plus and the Ormiston Children and Families Trust.

Temporary release

Chelmsford does not offer release on temporary licence (ROTL).

To access it, prisoners with more than 16 months left to serve are transferred to an appropriate training prison.

Organisations Chelmsford works with

Chelmsford gets support and help from Ormiston Families.

Support for family and friends

Find out about advice and helplines for family and friends.

Support at Chelmsford

Ormiston Families tries to reduce anxiety for young people and children visiting prison and supports their emotional well-being and school attendance by providing a safe space for them to talk, play and express themselves.

For one-to-one support, email: hmpchelmsford@ormistonfamilies.org.uk

Concerns, problems and complaints

Contact category	Phone number	Additional information
Non-emergency	01245 552 297	Call this number if you have concerns about a prisoner’s safety or wellbeing which are serious but not life-threatening or complete a safer custody contact form on the Prisoners’ Families Helpline website.
Staff Integrity Hotline	0800 917 6877 (24 hours answering machine)	This number can be called anonymously. If you are concerned about a prisoner being bullied by a member of staff, you can use this number. As this line is managed separately from the prison, you can call this number anonymously.
Prisoners’ Families Helpline	0808 808 2003	The Prisoners’ Families Helpline can provide confidential support, advice and guidance.
Unwanted Prisoner Contact	0300 060 6699	If a prisoner is contacting you and you want them to stop, you can use the Unwanted Prisoner Contact Service. You can complete the Stop prisoner contact online form, email unwantedprisonercontact@justice.gov.uk or contact by phone.

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Problems and complaints

If you have any other problem contact Chelmsford. If you cannot resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

Inspection reports

HM Prison and Probation Service publishes action plans for Chelmsford in response to independent inspections.

Contact Chelmsford

Governor: Mark Howard

Telephone (24 hours): 01245 552 000
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Address

See map