Check your eVisa is correct before you travel

Before you travel, you should check your eVisa has all the correct details. If there’s an issue with your eVisa, there are steps you can take to try to resolve it. 

If your biometric residence card (BRC) issued through the EU Settlement Scheme or biometric residence permit (BRP) expires on or after 31 December 2024, you may be able to use it to travel to the UK before or on 1 June 2025, provided you still have permission to stay in the UK. You should carry it with you - your carrier may ask to see it.

You should also:

• set up access to your online immigration status (eVisa) (online proof of your immigration status) if you have not done it already
• get a share code to prove your immigration status - a share code is valid for 90 days

If you’re travelling to the UK on an electronic travel authorisation (ETA), see our ETA guidance.   

If you’re travelling out of the UK

If you’re outside the UK and have permission to travel to the UK, you’ll need to check the information in your UKVI account is correct before you travel.

You can do this by:

• checking your immigration status is displaying correctly by using the view and prove your immigration status service – if your status is not displayed or displaying incorrectly, report an error with your eVisa 
• using the update your UKVI account details service to check:
  • the passport you will use for travel is linked to your account
  • your personal details are correct

You should make sure the passenger information you provide to the carrier matches the details in your UKVI account, including the travel document you will use for travel.

If you have a Home Office issued travel document (HOTD)

You must carry your HOTD with you when travelling. It is not currently possible to add your HOTD to your UKVI account.

If you have dual nationality

If you have dual nationality and neither of those nationalities is British or Irish, you’ll need to add the passport you’ll use to travel to your account. If you have a passport for both nationalities, you can add both to your account.  

For British or Irish citizens who hold dual nationality, or those with the right of abode, you’ll need to show your carrier (for example airline, rail company, or other transport provider) either: 

• your British or Irish passport 
• another passport containing a certificate of entitlement to the right of abode

If you’re travelling to the UK and you have an eVisa

If you’re outside the UK and have permission to travel to the UK, you’ll need to check the information in your UKVI account is correct before you travel.

You can do this by:

• using the view and prove your immigration status service to check your immigration status is displaying correctly and you have permission to travel to the UK – if your immigration status is not displayed or displaying incorrectly, report an error with your eVisa
• using the update your UKVI account details service to check:
  • the passport you’ll use for travel is linked to your account
  • your personal details are correct

You should make sure the passenger information you provide to the carrier matches the details in your UKVI account, including the travel document you will use for travel.

If you cannot access your eVisa 

If you’re outside the UK and cannot access your eVisa, check that you’ve completed the 3 steps required:

• create a UKVI account
• confirm your identity
• link your account to your eVisa

If you’re still unable to access your eVisa, you can get help to recover access to your UKVI account. If your immigration status is displaying incorrectly, you’ll need to report an error with your eVisa.

If you’re unable to recover your account but have a valid physical document that shows you have permission to travel, you can show that to the carrier. 

If you’re unable to recover your account and have no other evidence of your permission to travel, you should consider applying for a temporary visa which lets you re-enter the UK once only.

Adding a different passport to your UKVI account

If you’re outside the UK and need to add a different passport to your UKVI account, how you do this depends on whether your personal details have changed.

Personal details include:

• name
• nationality
• date of birth
• sex

If none of your personal details have changed, you can add a new or different passport to your UKVI account using the update your UKVI account details service. 

If your personal details have changed, you won’t be able to use the update your UKVI account details service to add your new passport from outside the UK. This means you may experience delays or complications with your travel back to the UK if you use your new passport for travel.

You should consider applying for a temporary visa which lets you re-enter the UK once only. 

Once you’re inside the UK, you’ll be able to use the update your UKVI account details service to add your new passport to your UKVI account and update your personal details.  

If you’re travelling to the UK and you don’t have an eVisa 

If you’re outside the UK, see if you can get access to your eVisa before you travel.

You will need:

• access to a smartphone 
• a mobile phone number 
• an email address  
• your BRP card or a valid passport with your BRP number or visa application number

If you cannot access your eVisa

You’ll need to confirm you have permission to enter and stay in the UK by showing your carrier your valid passport.

If you have one, you must also show your carrier your valid, physical proof of your permission to enter and stay in the UK. For example:

• passport endorsements, such as indefinite leave to enter wet ink stamps
• vignette stickers in passports, such as entry clearance or visa vignettes

Otherwise, you may experience delays or complications with your travel back to the UK.

If you cannot access your eVisa and have no other evidence of your permission, you should consider applying for a temporary visa which lets you re-enter the UK once only. 

Once you’re inside the UK, you’ll be able to get access to your eVisa and view your immigration status.

Get help 

If your carrier is unable to check your permission to travel, they should contact the UK Border Force Carrier Support Hub.

If you are unable to demonstrate your permission to travel to your carrier, you can call the passenger support helpline on 0800 876 6921:

• lines are open Monday to Friday, 8am to 6pm UK time
• lines are closed at weekends and on bank holidays
• calls are free of charge

If you cannot call UK 0800 numbers, use +44 203 337 0927. You may have to pay - check with your phone provider.

This service cannot help with general visa advice or technical issues.

You can contact us for questions about your eVisa, UKVI account or sharing your immigration status.