Book and plan your visit to Warren Hill

To visit someone in Warren Hill you must:

• be on that person’s visitor list
• book your visit in advance
• have the required ID with you when you go

At least one visitor must be 18 or older at every visit.

There may be a limit to the number of visits a personprisoner can have. It is generally 4 visits a month but can be more. You can check this with Warren Hill.

Contact Warren Hill if you have any questions about visiting.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

• travel to Warren Hill
• somewhere to stay overnight
• meals

How to book family and friends visits

You can book your visit online.

Warren Hillor is running a limited visits schedule. Visits are also happening differently than normal, observing strict guidelines, which must be followed.

You can book your visit by telephone.

Booking line: 013940300 633790 633
0657 Line opens, Monday to Thursday:Thursday, 9am to midday
Find out about call chargesmidday.

IfYou your online visit is not confirmed by email in 2 days, you can callalso theemail: booking line number too.

Email: socialvisits.warrenhill@justice.gov.uk

Visiting times:

• FridayFriday, - 2pm to 4pm
• SaturdaySaturday, - 2pm to 4pm
• SundaySunday, - 2pm to 4pm

How to book legal and professional visits

Email: legalvisits.warrenhill@justice.gov.uk

You can also book by telephone.

Booking line: 013940300 633790 6330657
Monday to Thursday: 9am to midday
Find out about call charges

Visiting times are WednesdayWednesday. - 2pm to 4pm.

Getting to Warren Hill

Find Warren Hill on a map

The closest railway station is Melton. From there you can get a taxi.

The closest mainline railway station is Ipswich. From Ipswich, you can get a connecting train to Melton.

To plan your journey by public transport:

• use National Rail Enquiries
• use Traveline for local bus times

There is a free visitors car park.

There is also a disabled visitors car park. Disabled visitors who want to use this car park withmust plentycontact ofthe spaces,prison includingbefore spacesyour forvisit Blueon Badge01394 holders.633 633 or email socialvisits.warrenhill@justice.gov.uk

Entering Warren Hill

All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison.

• All visitors will need to be given a pat-down search, including children. children
• You may also be sniffed by security dogs.

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• Visitors Hillmust hasadhere ato strictthe prison dress code policy, which means visitors should wear smart clothes (no vests, no low-cut tops, no shorts, no short dresses and no headwear, other than that wornapplies, forfurther religiousdetails reasons).

  Eachcan adultbe visitorrequested ison allowedyour tofirst take in a maximum of £30.

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• There are strict controls on what you can take into Warren Hill. You will have to leave most of the things you have with you in a locker in the visitors’ centre or within security.your Thiscar - this includes pushchairs and car seats.
  seats

YouCall will be told the rulesbooking byline anif officer at the start of your visit. If you breakhave theany rules,questions yourabout visit could be cancelled and you could be banned from visiting again.visiting.

Visiting facilities

There is a children’s play area outside and a children’s corner in the visiting hall. There willare be no refreshments available to purchase during your visit.

Family days

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Familyvisits days are held once a monthyear. soDetails residentson canhow spendthese longer with their children in a more relaxed way. There are also individual family visits whererun they can cookbe afound mealhere togetheror andby eatcontacting: as part of their day.socialvisits.warrenhill@justice.gov.uk

Residents need to apply for family days.

Keep in touch with someone at Warren Hill

There are several ways you can keep in touch with a prisoner during their time at Warren Hill.

Secure video calls

SecureTo videohave callinga issecure availablevideo atcall thiswith prison.someone Familyin andthis friendsprison willyou need toto:

• Download download the Prison Video app,app
• Create create an account,account
• Register register all visitors
• Add and add the prisoner to theiryour contact list.

How to book a secure video call

You can request a secure video call with someone in this prison via the Prison Video app.

You will receive a notification when your request has been accepted.

Read more about how it works

Phone calls

Prisoners do not have phones in their roomscells so they will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Warren Hill using the Email a Prisoner service.

You might also be able to attach photos and receive replies from the prisoner, depending on the prison’s rules.

Letters

Include the person’s name and prisoner number on the envelope.

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can no longer send money by bank transfer, cheque, postal order or send cash by post.

If you cannot use the online service, you may be able to apply for an exemption - for example if you:

• are unable to use a computer, a smart phone or the internet
• do not have a debit card

This will allow you to send money by post.

Gifts and parcels

People in Warren Hill are given a list of approved items that can be sent to them as gifts. Contact Warren Hill for more information on what’s allowed.

Make sure to include the person’s name and prisoner number on the parcel.

Friends and families of prisoners are permitted to send books directly to their loved ones, or can order books from approved retailers, which can source and send the books on to prisoners.   For the full list of approved retailers, you can read the HMPPS Incentives Policy, Annex F.

All parcels will be opened and checked by officers.

Life at Warren Hill

Warren Hill is committed to providing a safe and educational environment where menprisoners can learn new skills to help them on release.

Security and safeguarding

Every personprisoner at Warren Hill has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

For further information about what to do when you are worried or concerned about someone in prison visit the Prisoners’ Families helpline website.

Safeguarding processes are overseen by the Suffolk Safeguarding Partnership.

Arrival and first night

When a prisoner first arrives at Warren Hill, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs. If it’s not too late, they will meet the induction officer and the prisoner induction rep who will show them their allocated unit and who the other wing reps are.

Induction

Each personprisoner arriving at Warren Hill gets an induction that lasts about a week. They will meet professionals who will help them with:

• health and wellbeing, including mental and sexual health
• any substance misuse issues, including drugs and alcohol
• personal development in custody and on release, including skills, education and training
• other support (sometimes called ‘interventions’), such as managing difficult emotions and getting access to ‘safer custody’

Everyone also finds out about the rules, fire safety and how things like calls and visits work.

Accommodation

There are over 250 prisoners at Warren Hill housed in single rooms.cells.

Many courses and activities are available at the gym and there’s a separate leisure area for prisoners who have earned privileges.

Healthcare is provided by Care UK for 12 hours a day. There is also a dentist.

Education and work

MenPrisoners can take part in an education programme to gain qualifications in mechanics, IT, media or sport. They can also take part in welding, carpentry and catering workshops.

There’s also a drug rehabilitation centre.

Regular drug testing operates at Warren Hill.

Organisations Warren Hill works with

Warren Hill works with The Forward Trust, which helps people with addiction problems move towards, achieve and maintain lives free from drugs and crime.

Support for family and friends

Find out about advice and helplines for family and friends.

To contact our head of family provision at Warren Hill email: socialvisits.warrenhill@justice.gov.uk

Support at Warren Hill

With the prisoner’s consent, families are encouraged to engage with the prison’s behaviour management and care planning schemes.

Phoenix Futures offers family support.

ProblemsConcerns, problems and complaints

Contact category	Phone number	Additional information
Non-emergency	01394 633426	Call this number if you have concerns about a prisoner’s safety or wellbeing which are serious but not life-threatening or complete a safer custody contact form on the Prisoners’ Families Helpline website.
Staff Integrity Hotline	0800 917 6877 (24 hours answering machine)	This number can be called anonymously. If you are concerned about a prisoner being bullied by a member of staff, you can use this number. As this line is managed separately from the prison, you can call this number anonymously.
Prisoners’ Families Helpline	0808 808 2003	The Prisoners’ Families Helpline can provide confidential support, advice and guidance.
Unwanted Prisoner Contact	0300 060 6699	If a prisoner is contacting you and you want them to stop, you can use the Unwanted Prisoner Contact Service. You can complete the Stop prisoner contact online form, email unwantedprisonercontact@justice.gov.uk or contact by phone.

If you have aany other problem contact Warren Hill.

Contact Warren Hill

Governor: DaveChris NicholsonHuckle

Telephone: 01394 633 400
Fax: 01394 633 438
Find out about call charges

Address

See map

Safer custody hotline

Telephone (24 hours): 01394 633 400
Ask for the Safer Custody hotline to report immediate concerns you may have about a resident.