Original document : https://www.gov.uk/government/consultations/unfair-commercial-practices-guidance

Change description : 2025-04-04 14:00:00: Responses and outcome published. [Policy papers and consultations]

Showing diff : 2024-12-11 11:02:45.050825990 +00:00..2025-04-04 13:01:05.372950179 +00:00

OpenConsultation consultationoutcome

Unfair commercial practices guidance

From:
Competition and Markets Authority
Published
11 December 2024
Last updated
4 April 2025 — See all updates
This consultation has concluded

Read the full outcome

Summary

of responses

PDF, 453 KB, 56 pages

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Detail of outcome

The Competition and Markets Authority (CMA) has now published its unfair commercial practices guidance.

Feedback received

Aberdeenshire Trading Standards

PDF, 90.3 KB, 1 page

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ABTA

PDF, 368 KB, 6 pages

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Advertising Standards Authority

PDF, 147 KB, 4 pages

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Anonymous 1

PDF, 117 KB, 2 pages

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Anonymous 2

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Anonymous 3

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Anonymous 4

PDF, 82 KB, 4 pages

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Anonymous 5

PDF, 97.9 KB, 3 pages

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Anonymous 6

PDF, 90.7 KB, 3 pages

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Anonymous 7

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Anonymous 8

PDF, 141 KB, 3 pages

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Association of Scotland's Self-Caterers

PDF, 103 KB, 2 pages

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Awaze

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Beside The Sea Holidays 1

PDF, 115 KB, 3 pages

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Beside The Sea Holidays 2

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Better Business Cornwall Initiative

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British Retail Consortium

PDF, 325 KB, 7 pages

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BT Group

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Classic Cottages

PDF, 226 KB, 3 pages

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CMS Cameron McKenna Nabarro Olswang LLP

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Coalition for Trusted Reviews

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COBA - Commercial On-Demand and Broadcasting Association

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Community Leisure UK

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Cornish Holiday Cottages

PDF, 159 KB, 1 page

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Cotswolds Hideaways

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Cottages on the Coast

PDF, 128 KB, 2 pages

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Crabtree and Crabtree

PDF, 101 KB, 3 pages

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Dispute Resolution Ombudsman

PDF, 298 KB, 5 pages

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Dorset Hideaways

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Durrants Holiday Cottages

PDF, 107 KB, 3 pages

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Economic Insight

PDF, 336 KB, 4 pages

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EMCAT-Ethical Marketing Campaign for Addiction Treatment

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ESPC UK Ltd

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Euclid Law

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Federation of Small Businesses

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Forever Cornwall Limited

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Freshfields LLP

PDF, 160 KB, 8 pages

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Google

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Grove Cottages

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Herbert Smith Freehills

PDF, 192 KB, 9 pages

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Herdwick Cottages

PDF, 104 KB, 3 pages

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Hideaways Holidays Group Limited

PDF, 223 KB, 3 pages

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Higher Wiscombe

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Hostsmart

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Hyperoptic

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Internet Services Providers' Association

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Isle of Wight Hideaways

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John Lewis plc

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Kate & Tom's Limited 1

PDF, 106 KB, 4 pages

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Kate and Tom's Limited 2

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Linklaters LLP

PDF, 188 KB, 8 pages

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Mobile UK

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Motion Picture Association

PDF, 276 KB, 2 pages

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Neilsons Solicitors and Estate Agents

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National Trading Standards Scams Team

PDF, 82.6 KB, 2 pages

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Online Travel Coalition UK

PDF, 203 KB, 11 pages

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Orion Holidays Ltd

PDF, 126 KB, 7 pages

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Pack Holidays

PDF, 111 KB, 4 pages

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Premier Cottages

PDF, 171 KB, 8 pages

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Professional Association of Self-Caterers UK

PDF, 228 KB, 8 pages

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Propertymark

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Royal Institution of Chartered Surveyors

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Rural Retreats

PDF, 154 KB, 1 page

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Sawday's

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Scilly Holiday Homes

PDF, 106 KB, 3 pages

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Scottish Tourism Alliance

PDF, 142 KB, 2 pages

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Short-Term Accommodation Association

PDF, 164 KB, 2 pages

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Sky

PDF, 262 KB, 3 pages

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Skyscanner

PDF, 153 KB, 5 pages

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Sleeps12.com 1

PDF, 117 KB, 5 pages

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Sleeps12.com 2

PDF, 121 KB, 6 pages

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SMMT

PDF, 146 KB, 2 pages

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Society of London Theatre and UK Theatre

PDF, 106 KB, 1 page

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Society of Ticket Agents and Retailers

PDF, 224 KB, 4 pages

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South West Tourism Alliance

PDF, 190 KB, 8 pages

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techUK

PDF, 256 KB, 12 pages

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The Property Lawyers Alliance

PDF, 215 KB, 7 pages

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The Society of Chief Officers of Trading Standards in Scotland (SCOTSS)

PDF, 80.6 KB, 4 pages

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Three UK

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Toad Hall Cottages

PDF, 122 KB, 3 pages

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Tourism Alliance

PDF, 108 KB, 3 pages

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Travel Chapter

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Tripadvisor

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Trustpilot

PDF, 132 KB, 9 pages

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UK Cinema Association

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UK Competitive Telecommunications Association (UKCTA )

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UKHospitality

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Wellies & Windbreaks

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Which

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Wilkinson Estate Agency

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Detail of feedback received

We received 95 responses to consultation.

Original consultation

Summary

The CMA is consulting on draft guidance on the protection from unfair trading provisions in the Digital Markets, Competition and Consumers (DMCC) Act 2024.

This consultation iswas being held on another website.

This consultation closesran atfrom
to

Consultation description

The unfair commercial practices (UCP) provisions in Chapter 1 of Part 4 of the DMCC Act prohibit unfair commercial practices, replacing and updating the Consumer Protection from Unfair Trading Regulations 2008.

We have provided an update about this consultation and next steps in the CMA’s new consumer enforcement regime. We will publish a streamlined and simplified version of the draft before 6 April 2025 and run a further consultation on some aspects of the guidance on drip pricing in the summer.

The CMA has produced draft guidance on the UCP provisions which updates and, once finalised, will replace its current guidance.

The draft guidance illustrates how the UCP provisions may apply in practice and is intended to help traders to comply with them.

Find out more about the consultation and how to respond

Documents

Consultation document

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Draft guidance

PDF, 4.09 MB, 109 pages

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Updates to this page

Published 11 December 2024
Last updated 4 April 2025 href="#full-history">+ show all updates

  1. Responses and outcome published.

  2. First published.

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Update history

2025-04-04 14:00
Responses and outcome published.

2024-12-11 11:01
First published.