Consumer protection:protection enforcement guidanceguidance: (CMA58)
CMA58
ThisHow guidancethe setsCMA outuses theits CMA’s consumer protectionpowers roleto andaddress problems in markets, including its approach to compliance and enforcement of consumer law.
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- 17 August 2016
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Consumer protection: enforcement guidance
Ref: CMA58
PDF, 5621.05 KBMB, 6749 pages
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RequestTransparency anin accessibleConsumer format.
Ifcases: youUpdated useSupplementary assistiveNote
PDF, technology196 (suchKB, as3 apages
Details
We screenare reader)reconsulting andon needupdated aguidance versionfor ofCMA58. thisThe documentconsultation inperiod awill morerun accessiblefrom format,10am please11 emailDecember general.enquiries@cma.gov.uk.2024 Pleaseuntil tell5pm uson what22 formatJanuary you2025. need.This Itconsultation willcan helpbe usfound ifon youthe sayconsumer whatprotection: assistiveenforcement technologyguidance you use.
page.
Details
This guidance providessets anout overviewhow of the Competition and Markets Authority’sAuthority (CMA) role,uses functionsits andconsumer protection powers into relationaddress tomarket-wide consumer protection.problems. It summarises:also explains how it enforces consumer protection law and uses its investigatory enforcement powers.
-
The guidance replaces ‘Consumer protection – guidance on the CMA’s consumerapproach protectionto powers,use includingof its directconsumer enforcementpowers powers,(CMA7)’ civiland court-basedthe Office of Fair Trading’s enforcement powers,of criminalconsumer powersprotection andlegislation investigatoryguidance powers(OFT512).
-
Transparency in Consumer Enforcement Cases – Updated Supplementary Note was published on 4 November 2020 and provides information about the CMA’s roleapproach andto engagementtransparency in consumer enforcement cases, in particular the consumercircumstances protectionin landscapewhich bothit domesticallymay andpublicly internationally name parties under investigation.
-
It is based on the CMA’s approachexperience in conducting consumer enforcement work to date, and supplements the enforcementguidance on the CMA’s broader approach to transparency in CMA6 Transparency and Disclosure: Statement of consumerthe protectionCMA’s lawPolicy and Approach and CMA58 Consumer Protection: Enforcement Guidance. It replaces Transparency in Consumer Enforcement Cases – Supplementary Note¸ which had been published on 18 June 2018.
Updates to this page
Published 17 August 2016
Last updated 411 AprilDecember 2025
+ show hide all updates" href="#full-history">+ show all updates
-
-
Updated consumer protection enforcement guidance published.
-
-
-
-
-
Sign up for emails or print this page
Update history
2025-04-04 14:00
Updated consumer protection enforcement guidance published.
2024-12-11 10:02
New consultation on updated CMA58 draft launched
RequestTransparency anin accessibleConsumer format.
Ifcases: youUpdated useSupplementary assistiveNote
PDF, technology196 (suchKB, as3 apages
Details
We screenare reader)reconsulting andon needupdated aguidance versionfor ofCMA58. thisThe documentconsultation inperiod awill morerun accessiblefrom format,10am please11 emailDecember general.enquiries@cma.gov.uk.2024 Pleaseuntil tell5pm uson what22 formatJanuary you2025. need.This Itconsultation willcan helpbe usfound ifon youthe sayconsumer whatprotection: assistiveenforcement technologyguidance you use.
page.
Details
This guidance providessets anout overviewhow of the Competition and Markets Authority’sAuthority (CMA) role,uses functionsits andconsumer protection powers into relationaddress tomarket-wide consumer protection.problems. It summarises:also explains how it enforces consumer protection law and uses its investigatory enforcement powers.
-
The guidance replaces ‘Consumer protection – guidance on the CMA’s consumerapproach protectionto powers,use includingof its directconsumer enforcementpowers powers,(CMA7)’ civiland court-basedthe Office of Fair Trading’s enforcement powers,of criminalconsumer powersprotection andlegislation investigatoryguidance powers(OFT512).
-
Transparency in Consumer Enforcement Cases – Updated Supplementary Note was published on 4 November 2020 and provides information about the CMA’s roleapproach andto engagementtransparency in consumer enforcement cases, in particular the consumercircumstances protectionin landscapewhich bothit domesticallymay andpublicly internationally name parties under investigation.
-
It is based on the CMA’s approachexperience in conducting consumer enforcement work to date, and supplements the enforcementguidance on the CMA’s broader approach to transparency in CMA6 Transparency and Disclosure: Statement of consumerthe protectionCMA’s lawPolicy and Approach and CMA58 Consumer Protection: Enforcement Guidance. It replaces Transparency in Consumer Enforcement Cases – Supplementary Note¸ which had been published on 18 June 2018.
Updates to this page
Published 17 August 2016
Last updated 411 AprilDecember 2025
+ show hide all updates" href="#full-history">+ show all updates
-
-
Updated consumer protection enforcement guidance published.
-
-
-
-
-
Sign up for emails or print this page
Update history
2025-04-04 14:00
Updated consumer protection enforcement guidance published.
2024-12-11 10:02
New consultation on updated CMA58 draft launched
PDF, technology196 (suchKB, as3 apages
Details
We screenare reader)reconsulting andon needupdated aguidance versionfor ofCMA58. thisThe documentconsultation inperiod awill morerun accessiblefrom format,10am please11 emailDecember general.enquiries@cma.gov.uk.2024 Pleaseuntil tell5pm uson what22 formatJanuary you2025. need.This Itconsultation willcan helpbe usfound ifon youthe sayconsumer whatprotection: assistiveenforcement technologyguidance you use.
Details
This guidance providessets anout overviewhow of the Competition and Markets Authority’sAuthority (CMA) role,uses functionsits andconsumer protection powers into relationaddress tomarket-wide consumer protection.problems. It summarises:also explains how it enforces consumer protection law and uses its investigatory enforcement powers.
-
Theguidancereplaces‘Consumerprotection–guidanceonapproachprotectiontopowers,useincludingofits directconsumerenforcementpowerspowers,(CMA7)’civilandcourt-basedtheOfficeofFairTrading’sofcriminalconsumerpowersprotectionandlegislationinvestigatoryguidancepowers(OFT512). -
TransparencyinConsumerEnforcementCases–UpdatedSupplementaryNotewaspublishedon4November2020andprovidesinformationaboutapproachandtoengagementtransparencyinconsumerenforcementcases,inparticularcircumstancesprotectioninlandscapewhichbothitdomesticallymayandpubliclyinternationallynamepartiesunderinvestigation. -
Itisbasedonexperienceinconductingconsumerenforcementworkdate,andsupplementsguidanceontheCMA’sbroaderapproachtotransparencyinCMA6TransparencyandDisclosure:StatementtheprotectionCMA’slawPolicyandApproachandCMA58ConsumerProtection:EnforcementGuidance.ItreplacesTransparencyinConsumerEnforcementCases–SupplementaryNote¸whichhadbeenpublishedon18June2018.
Updates to this page
Last updated 4
-
Updated consumer protection enforcement guidance published.
Sign up for emails or print this page
Update history
2025-04-04 14:00
Updated consumer protection enforcement guidance published.
2024-12-11 10:02
New consultation on updated CMA58 draft launched