Overview

When you make a claim to the Insolvency Service for a redundancy payment or other money you’re owed, you should let us know if you want to claim for lossstatutory of notice pay (also called statutoryloss of notice pay).

You will not be able to apply for loss of notice pay until your statutory notice period has come to an end.

When you can make a claim for loss of notice pay

You will receive an email from the Insolvency Service once your statutory notice period has come to an end. The email will also confirm the start and end dates of your notice period. You cannot apply for loss of notice pay until you receive this email.

Once you have received this email, you will be able to applycomplete an RP2 online.

You must complete this application so that we can correctly assess how much notice pay you are owed and pay you.

Applying online

Completing an application takes between 10 and 20 minutes. When you start your application, we’ll ask you for your:

• National Insurance number
• ten character claim reference - this will start with LN and appear on any documentation from the Insolvency Service

We’ll then ask you about your circumstances during your notice period. You’ll need to have information with you about:

• any benefits you were entitled to during your notice period. If you have a joint claim you will need to contact the Job Centre for your individual entitlement.
• any income you earned during your notice period

Please keep copies of any paperwork you receive about any benefits you may or may not be eligible for. We may need these to prove your entitlement to payments from us.

Do not include information on your claim form about any Universal Credit money you’ve received but will be paying back. This could be an advance, for example.

Processing your application

We pay 95% of applications within 6 weeks of receiving your application.

Please do not contact us to check the status of your application until after 6 weeks have passed.

What we can pay

If your application is successful, we can pay you for each week of your notice period. There are caps on what we can pay you for each type of claim.

Find out more about how much we can pay.

Before we pay you, we have to deduct the value of any:

• benefits you claimed and received during your notice period
• benefits you could have claimed during your notice period, even if you did not apply for them
• income you earned during your notice period
• Tax and National Insurance

Benefits

Statutory notice pay is a type of compensation, so we have to deduct any benefits you claimed or could have claimed from the money we pay to you.

This will happen even if you did not apply for benefits.

Benefits we’ll deduct from your claim include:

• Job Seeker’s Allowance (JSA)
• Universal Credit (UC)
• Statutory maternity pay
• Pension credits
• Maternity allowance

Benefits we do not usually deduct from your claim include:

• State pension
• Bereavement payments
• Loans or advances

When you apply for benefits

If you apply for a benefit and your application is rejected, send a copy of the rejection letter or email to redundancypaymentsonline@insolvency.gov.uk.

If you do not send us information about your claim for benefits, we’ll automatically deduct the benefits you could have claimed from your payment. It’s important that you apply for benefits, even if you don’t think you’ll receive anything.

If you’re receiving benefits, email us at redundancypaymentsonline@insolvency.gov.uk  to let us know how much you get. We can then check if you’re owed any more money.

If you receive a loss of notice payment, we’ll send you a letter explaining any deductions we’ve made.

Examples of how we’ll calculate what we can pay you

Here are some examples of how we’ll calculate what we can pay, depending on what you’re eligible for.

You’re receiving statutory maternity pay

You were earning £250 a week before you were made redundant and receive statutory maternity pay of £74 a week.

We’ll deduct £74 for the maternity pay you are receiving. You will not get the full £250 each week.

Payments for wages and other money you’re owed are capped at £700£719 a week (£643(£700 if you were made redundant before 6 April 2024).2025).

You’ll pay income tax and National Insurance when you get unpaid wages and other money you’re owed. You might be able to claim a tax refund if you’ve paid too much.

Your application for universal credit was rejected

You were earning £250 a week before you were made redundant.

You tried to claim Universal Credit when you were made redundant but were rejected because you’re over 66 and not entitled to receive it.

You did not apply for benefits

You were earning £250 a week before you were made redundant. You did not claim any benefits when you were made redundant, if you had - you would have received £100 Universal Credit.

This is because you would have received Universal Credit if you’d claimed it.

You could not apply for benefits because you were ill

You were earning £250 a week before you were made redundant.

You were entitled to Universal Credit payments of £200 a week but you could not make a claim because you were ill and in hospital. You emailed us to let us know you were in hospital.