We’reExplore modernisingour digital transformation journey by reading our CEO’s blog post on Inside HMCTS.
Benefits and impacts
Faster, simpler services for those who need them
We’ve made courts and tribunals systemservices easier to makeuse itand more straightforward,efficient accessibleto run. We can provide faster access to justice for those people who need it – often when they’re facing very difficult periods in their lives.
Among others, we provide services and efficient.support It’sfor:
- every
anvictim, ambitiouswitness programmeand designeddefendant who has experienced crime
- businesses and their clients, who have not been paid or charged fairly
- grieving families seeking probate
- families that need courts and tribunals to
improveprotect the systemvulnerable
- those experiencing the breakdown of a relationship and divorce
- claimants for
bothservices who may be experiencing financial hardship
- people needing to resolve disputes with their employer, such as discrimination or unfair dismissal
- asylum seekers seeking safety
- those
whoappealing usebenefits itdecisions, holding the powerful to account
We’re proud of our consistently high user satisfaction rates. For example, over 93 % of people were satisfied with their experience of applying for probate online.
Resilience and flexibility
New digital services have provided greater resilience. Where services have been moved onto a single digital platform, we can continue to administer justice in times of crisis - even when people may not be able to attend courts, tribunals or service centres physically – for thoseexample, workingas withina it.result of bad weather, public health issues, transport disruption or building maintenance.
SeeHaving developed many digital systems ourselves, we can continue to adapt, develop and improve them to meet changing circumstances, whether that’s as a result of policy, technological or user needs.
Environmental benefits
Sustainability benefits are significant as digital services replace paper files and the progressneed to move them between sites.
Digital services have reduced paper usage and travel requirements, saving an estimated 3.2 million kilograms of carbon dioxide equivalent annually, which equates to taking 1,485 cars off road for a year.
We also estimate that by enabling digital applications through our projectsservices, inwe’ve saved the civilequivalent jurisdiction.of nearly 55 million sheets of paper since 2019.