Book and plan your visit to Channings Wood

To visit someone in Channings Wood you must:

• be on that person’s visitor list
• book your visit in advance
• have the required ID with you when you go

At least one visitor must be 18 or older at every visit.

There may be a limit to the number of visits a personprisoner can have. You can check this with Channings Wood.

Contact Channings Wood if you have any questions about visiting.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

• travel to Channings Wood
• somewhere to stay overnight
• meals

How to book family and friends visits

Channings Wood is running a limited visits schedule. Visits are also happening differently than normal, observing strict guidelines, which must be followed.

You can book your visit online.

You can book your visit by telephone.

Booking line: 01803 812812060

Booking 060
Theline bookingopening linetimes:

• Monday, is10am opento Monday2:30pm
• Tuesday, 10am to Friday2:30pm
• Wednesday, (except10am Bankto Holidays)2:30pm
• Thursday, 10am to 2:30pm
  
• Friday, 10am to 2:30pm
• Saturday, closed
• Sunday, closed

Find out about call charges

Enquiries only: socialvisits.channingswood@hmps.gsi.gov.ukEmail: socialvisits.channingswood@justice.gov.uk

Visiting times:

• Wednesday:Monday, closed
• Tuesday, closed
• Wednesday, 2pm to 4pm
• Friday:Thursday, closed
• Friday, 2pm to 4pm
• Saturday:Saturday, 2pm to 4pm
• Sunday:Sunday, 2pm to 4pm

Saturday and Sunday visits alternate between prisoners in the main prison and the vulnerable prisonersprisoner’s unit. The booking line can advise you on the appropriate weekend day to visit.

The visiting entitlement is one hour only, between the hours of 2pm to 4pm, however we will endeavour to allow you to have as much time as possible.

Secure video calls for family and friends by Prison Video

To have a secure video call with someone in this prison you need to:

• Download the Prison Video app
• Create an account
• Register all visitors
• Add the prisoner to your contact list.

How to book a secure video call

Secure video calls at this prison can be requested by prisoners only.

You will receive a notification if a prisoner has requested a video call with you.

Read more about how it works.

How to book legal and professional visits

ThereFace areto currentlyFace no legal visits takingcan place.only be booked by email:

legalvisits.channingswood@justice.gov.uk

Face to face legal visiting times

• Tuesday, 9:30am to 11:30am
• Thursday, 9:30am to 11:30am

Video links

link visits for professional and legal visitors

Channings Wood accept video links for the courts, probation interviews, legal visits and inter-prison visits. For court and probation video links, email email OMU.channingswood@justice.gov.uk.

For legal visits and inter-prison visits, email email legalvisits.channingswood@justice.gov.uk.

In your email, include:

• name of the personprisoner
• reason for the video link
• date and time
• contact details

Getting to Channings Wood

FindFind HMP Channings Wood on a map

The closest railway station is Newton Abbot.Abbot Fromwhich thereis youaround can4 takemiles afrom taxi,Channings orWood Prison. There is a buslarge fromtaxi rank at the bustrain station whichand iswill acost 10-minuteapproximately walk£13 away.to £15 Monday to Saturday and approximately £18 to £20 on Sundays.

To plan your journey by public transport use:transport:

• use National Rail Enquiries
• use Traveline for local bus times

AThere smallis visitora carbus parkstop isat availablethe outsidefront of the visitorsdrive centre.to Oncethe establishment that leaves from Sherbourne road in Newton Abbot (main bus station) this is full,a parkingcounty bus service and information for the service can be found here.

There is limited parking available ononsite for visitors, including spaces at the mainfront prisonentrance driveway.for Blue Badge holders.

Entering Channings Wood

All visitors, aged 16 or older must prove their identity before entering the prison. prison. Read the list of acceptable forms of ID when visiting a prison.

Children visiting HMP Channings Wood also require identification. If they do not hold any of the above documentation, a child’s health book ‘red book’ or birth certificate may be accepted. For further guidance contact the booking line on 01803 812 060.

Book in at the visitors centre at least half an hour before your visit. The booking office opens at midday on visit days.

You must be at the prison gates no later than 3pm for your visit, if you’re later than this time, you will not be allowed to enter.

You may have your finger or thumb prints scanned as part of a security check. You may also have an iris scan. All visitors, apart from children, will have their photo taken.

All visitors will need to be given a pat-downrub-down search, including children. You may also be sniffed by security dogs.

Channings Wood Prison has a strict dress code policy,policy.

The whichfollowing meansitems visitorsof clothing should wearnot smartbe clothesworn:

• hats, (noscarves, vests,or nohead low-cutcoverings tops,which noare shorts,not noworn shorton dressesreligious andgrounds
• jackets noor headwear,coats, otherhoodies, thanor gloves
• inappropriately damaged clothing
• metal hair accessories
• steel toe capped shoes/boots or cycle/motorcycle shoes
• non-prescription glasses, that is: sunglasses
• see-through / revealing clothing
• ripped Jeans
• items of clothing that display offensive abusive or insulting words or gestures
• mini or very short skirts/dresses unless worn forwith religiousleggings
• shorts reasons).
  which are shorter than mid-thigh to knee length
• visible or exposed underwear
• smart watches

ThereIt is up to prison staff to make decisions and judgements as to when clothing is inappropriate. When making these decisions, staff will always consider decency and diversity. You may be noasked refreshmentsto availableadjust duringclothing or wear alternative clothing if available. As a last resort your visit.visit may be cancelled if the dress code cannot be followed.

There are strict controls on what you can take into Channings Wood.Wood Prison. You will have to leave most of the things you have with you in a lockerlocker. or with security. This includes pushchairs and car seats.

You may bring in dummies, baby wipes, nappies, milk powder and prescribed medication. All baby items must be in a clear plastic bag.

Please note that some of these items may be bagged and tagged in the Visitors’ Centre prior to entry into the prison.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelledcancelled, and you could be banned from visiting again.

Visiting facilities

There is a visitorsvisitors’ centre,centre run byby Prison ChoicesAdvice and Care Trust. TheyIt canincludes providetoilets youand witha informationchildren’s play area, and help.staff Youare canavailable alsoto buyoffer drinkssupport and snacksadvice andto therevisitors.

The visitor’s centre is aopen playon areavisits fordays children.from midday to 4:30pm.

ThereTelephone: 01803 814 893

• Wednesday, midday to 4:30pm
• Friday, midday to 4:30pm
• Saturday, midday to 4:30pm
• Sunday, midday to 4:30pm

Food and Drink is alsoavailable aduring children’syour playvisit. areaWhen inyou arrive at the visitingVisitor hallCentre to sign in, you will be given an order form where you can choose what food and snackdrink, baryou’d offeringlike hotduring your visit. Refreshments are paid for prior to your visit and coldpayment can only be made with cash.

Please note, food and drinks.drink are subject to availability, and we may not always have the full menu.

Family days

FamilyChannings visitsWood lastrun afamily fullvisits daythroughout andthe areyear. availableDetails foron thosehow whothese visits are onrun enhancedand privilegewhat status.dates Theythey mustare applycan forbe these.found by contacting: Family_Strategy@justice.gov.uk

ChoicesPACT provides provides a range of activities for the whole family.

Keep in touch with someone at Channings Wood

There are several ways you can keep in touch with a prisoner during their time at Channings Wood.

Secure video calls

Secure video calling is available at this prison. Family and friends will need to download the Prison Video app, create an account, register all visitors and add the prisoner to their contact list.

Read more about how it works

Phone calls

Prisoners do not have phones in their roomscells, sobut they willcannot alwaysreceive havecalls toand callcan you.only make them. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Channings Wood using the the Email a Prisoner service.

You might also be able to attach photos and receive replies from the prisoner, depending on the rules at Channings Wood.

Letters

You can write at any time.

Include the person’s name and prisoner number on the envelope.

If you do not know their prisoner number, number, contact Channings Wood.

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast fast online service to send money to someone in prison.

You can no longer send money by bank transfer, cheque, postal order or send cash by post.

If you cannot use the online service, you may be able to to apply for an exemption - - for example if you:

• are unable to use a computer, a smart phone or the internet
• do not have a debit card

This will allow you to send money by post.

Gifts and parcels

People in Channings Wood are given a list of approved items that can be sent to them as gifts. gifts. Contact Channings Wood for for more information on what’s allowed.

Make sure to include the person’s name and prisoner number on the parcel.

All parcels will be opened and checked by officers.

Friends and families of prisoners are permitted to send books directly to their loved ones, or can order books from approved retailers, which can source and send the books on to prisoners.

For the full list of approved retailers, you can read the the HMPPS Incentives Policy, Annex F.

Life at Channings Wood

Channings Wood is committed to providing a safe and educational environment where menprisoners can learn new skills to help them on release.

Security and safeguarding

Every person at Channings Wood has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

For further information about what to do when you are worried or concerned about someone in prison visit the Prisoners’ Families helpline website.

All safeguarding processes are overseen by Devon Safeguarding Adults Board.

Arrival and first night

When a prisoner first arrives at Channings Wood, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing or family needs.

Induction

Each personprisoner who arrives at Channings Wood gets an induction that lasts about a3 week.weeks. They will meet professionals who will help them with:

• health and wellbeing, including mental and sexual health
• any substance misuse issues, including drugs and alcohol
• personal development in custody and on release, including skills, education and training
• other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

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There is a gym,gym sports hall and sports field.hall.

A chapel and separate multi-faith room is available. Appropriate services and meetings are arranged for all major religions.

Education and work

AllPrisoners men at Channings Wood (unlessare overencouraged retirementto age)take arepart expectedin tomeaningful workactivity and takegain partqualifications inby activitiesenrolling tointo helpeducation prepareand themvocational fortraining releaseor andwork reducein reoffending.one of the prison industries or domestic roles.

The prison has 4 large industrial workshops and many vocational training courses and educational activities as well as as offending behaviour programmes.

There are resettlement services that offer advice on housing, debt management and help with finding employment.

Temporary Release

Some prisoners may qualify for release on temporary licence. This can be used to gain work experience in the local community, prepare for release or spend time with family. Prisoners can apply for this within the prison.

Support for family and friends

Find out about about advice and helplines for family and friends.

Problems

To andcontact complaints

Ifour youHead haveof aReducing problemRe-Offending contactor our family champion at Channings Wood please email: Family_Strategy@justice.gov.uk.

HM

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Telephone:

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