Book and plan your visit to Bure

To visit someone in Bure you must:

• be on that person’s visitor list
• book your visit in advance
• have the required ID with you when you go

At least one visitor must be 18 or older at every visit.

Someone in Bure can have 2 or 3 visits a month depending on behaviour.

Contact Bure if you have any questions about visiting.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

• travel to Bure
• somewhere to stay overnight
• meals

How to book family and friends visits

Bure is running a limited visits schedule. Visits are also happening differently than normal, observing strict guidelines, which must be followed.

You can book your visit online.

You canor also book your visit by telephone. If you have been sent a visiting order in the post, you can also book by telephone.

Booking line: 01603 326 252
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The booking line is open:

• TuesdayTuesday, 8:30am to 12pmmidday
• WednesdayWednesday, 8:30am to 12pmmidday
• ThursdayThursday, 10am to 12pmmidday
• Saturday and SundaySunday, 8:30am to 12pmmidday

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Enquiries only: socialvisits.bure@hmps.gsi.gov.uksocialvisits.bure@justice.gov.uk

Visiting times:

• SaturdaySaturday, 1:30pm9:15am to 2:30pm11:15am and 3pm2:15pm to 4pm4:15pm
• SundaySunday, 1:30pm9:15am to 2:30pm11:15am and 3pm2:15pm to 4pm4:15pm

How to book legal and professional visits

Booking line: 01603 326 231326035

The booking line is open Monday to Friday 9:30am to 11:30am and 2pm to 3pm

Legal and professional visits are available on Tuesday only:only, 8:30am to 11:30am and 1:45pm to 3:45pm

Getting to Bure

Find Bure on a map

For sat nav purposes use postcode NR10 5AJ.

The closest railway station is Norwich, which is about 14 miles from Bure Prison. A subsidised bus, which picks up from the train and bus station, can be booked through the visitors centre on 01603 326 252.

To plan your journey by public transport:

• use National Rail enquiries
• use Traveline for local bus times

There is a visitors car park, including spaces for Blue Badge holders.

Entering Bure

All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison.

All visitors will need to be given a pat-down search, including children.

Bure has a strict dress code policy, which means visitors should dress appropriately (no vests, no low-cut tops, no shorts, no short dresses and no headwear, other than that worn for religious reasons).

There will be no refreshments available during your visit.

There are strict controls on what you can take into Bure. You will have to leave most of the things you have with you in a locker or with security. This includes pushchairs and car seats.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Visiting facilities

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The visitors centre has a welcome desk, TV and staff who can provide you with information.

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Keep in touch with someone at Bure

There are several ways you can keep in touch with a prisoner during their time at Bure.

Phone calls

Prisoners do not have phones in their roomscells sobut they will always need to call you rather than you call them.

They can phone anyone named and approved on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

Prisoners can call you as many times a day as they like (depending on their phone credit), but each call is limited to 15 minutes. They also have to wait 15 minutes to call again. They can call throughout the day until 6:45pm in the week and 5pm on weekends.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Bure using the Email a Prisoner service.

You might also be able to attach photos, depending on the rules at Bure.

Secure video calls

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• Register register all visitors
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How to book a secure video call

Secure video calls at this prison can be requested by prisoners only.

You will receive a notification if a prisoner has requested a video call with you.

Read more about how it works

Letters

Include the person’s name and prisoner number on the envelope.

If you do not know their prisoner number, contact Bure.

All post apart from legal letters will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can no longer send money by bank transfer, cheque, postal order or send cash by post.

If you cannot use the online service, you may be able to apply for an exemption - for example if you:

• are unable to use a computer, a smart phone or the internet
• do not have a debit card

This will allow you to send money by post.

Gifts and parcels

People in Bure can only have books and clothing sent in. Clothing can only be sent during the last 6 months of a prisoner’s sentence. Contact Bure for more information on what’s allowed.

Make sure to include the person’s name and prisoner number on the parcel.

All parcels will be opened and checked by officers.

Prisoners can buy a variety of items for themselves through a catalogue system.

Friends and families of prisoners are permitted to send books directly to their loved ones, or can order books from approved retailers, which can source and send the books on to prisoners.

For the full list of approved retailers, you can read the HMPPS Incentives Policy, Annex F.

Life at Bure

Bure is committed to providing a safe and educational environment where menprisoners can learn new skills to help them on release.

Security and safeguarding

Every personprisoner at Bure has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

For further information about what to do when you are worried or concerned about someone in prison visit the Prisoners’ Families helpline website.

All safeguarding processes are overseen by Norfolk Safeguarding Adults Board.

There’s a listener scheme for prisoners, overseen by the Samaritans, if they need a peer to talk to. There’s also a drop-in service for prisoners to get support.

Arrival and first night

When someone first arrives at Bure, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Induction

Each personprisoner who arrives at Bure gets an induction that lasts about 3 days.weeks. They will meet professionals and peers who will help them with:

• health and wellbeing, including mental and sexual health
• any substance misuse issues, including drugs and alcohol
• personal development in custody and on release, including skills, education and training
• other support (sometimes called ‘interventions’), such as managing difficult emotions and the chaplaincy team
• settling in at Bure and feeling safe

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Accommodation

Around 650 menprisoners liveare at Bure across 7 units.

Most roomscells are single and have in-roomin-cell toilets and sinks, personal safes, privacy locks and some have showers.

Education and work

Bure has a wide range of learning opportunities. Prisoners can gain further qualifications and learn practical skills, such as bricklaying.skills.

Bure also offers specific behaviour programmes for menprisoners convicted of a sex offence.

Temporary release

Prisoners at Bure can apply for release on temporary licence (ROTL)(ROTL) if they fit the criteria. All applications are then assessed.

Support for family and friends

Find out about advice and helplines for family and friends.

Support at Bure

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Concerns, problems and complaints

Contact category	Phone number	Additional information
Non-emergency	01603 326 012	Call this number if you have concerns about a prisoner’s safety or wellbeing which are serious but not life-threatening or complete a safer custody contact form visitorson centre.the TheyPrisoners’ Families Helpline website.
Staff Integrity Hotline	0800 917 6877 (24 hours answering machine)	This number can offerbe signpostingcalled anonymously. If you are concerned about a prisoner being bullied by a member of staff, you can use this number. As this line is managed separately from the prison, you can call this number anonymously.
Prisoners’ Families Helpline	0808 808 2003	The Prisoners’ Families Helpline can provide confidential support, advice and referralsguidance.
Unwanted ifPrisoner needed. Contact	0300 060 6699	If a prisoner is contacting you and you want them to stop, you can use the Unwanted Prisoner Contact Service. You can complete the Stop prisoner contact online form, email unwantedprisonercontact@justice.gov.uk or contact by phone.

Problems and complaints

If you have aany other problem contact Bure.

Contact Bure

Governor: Simon Rhoden

Telephone: 01603 326 000
Fax: 01603 326 001
Monday to Thursday, 8am to 5pm, Friday 8am to 4pm
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Address

See map

Safer custody hotline

If you have concerns about the safety or wellbeing of a man in Bure, call the safer custody hotline. The phone line is monitored 24 hours a day and all calls are treated as confidential.

Telephone: 01603 326 012
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