Book and plan your visit to Hatfield

To visit someone in Hatfield you must:

• be on that person’sprisoner’s visitor list
• book your visit at least 3 days in advance
• have the required ID with you when you go

Up to 6 people (normally 3 adults and 3 children) can visit at any one time. At least one visitor must be 18 or older at every visit. There may be a limit to the number of visits a personprisoner can have.

ContactCall Hatfield01405 746 611 if you have any questions about visiting.

(The line is open Monday to Friday 8:30am to 11:30am)

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

• travel to Hatfield
• somewhere to stay overnight
• meals

How to book family and friends visits

Hatfield is currently operating a limited visits schedule for family and friends. You can book your visit by telephone. There is no online bookingor serviceby available.telephone.

BookingVisits booking line: 01405 746 611611.
The booking line is open Monday to Friday 9am8:30am to 1pm11:30am
Find out about call charges

Visiting times for HMP Hatfield:

Main site:

• WednesdaySaturday 2pm to 2:50pm and 3pmSunday: 2pm to 3:50pm4pm

Hatfield Lakes site:

• Friday, Saturday,Saturday and SundaySunday: 2pm to 2:50pm and 3pm to 3:50pm4pm

How to book legal and professional visits

ThereFace-to-face arelegal currentlyvisits nocan legalonly visitsbe takingbooked place.via email legalvisitshatfield@justice.gov.uk

Getting to Hatfield

Find Hatfield on a map

The easiestprison railwayis stationsplit toover use2 issites, Doncaster.which Youare canlocated takeapproximately a4 20miles minuteapart:

HMP/YOI taxiHatfield ride(Main fromsite)
Thorne thereRoad
Hatfield
Doncaster
South toYorkshire
DN7 the6EL

HMP/YOI prison.Hatfield (Lakes site)
Lancaster Drive
Lindholme
Doncaster
South Yorkshire
DN7 6FA

Find Hatfield on a map

The closest stations to the prison are Thorne North and Thorne South but the service is limited and there is no taxi rank.

To plan your journey by public transport:

• use National Rail Enquiries
• use Traveline for local bus times as there are buses that stop close to the prison

There is alimited visitorsparking available onsite for visitors, including spaces in the main car park.park for Blue Badge holders.

Entering Hatfield

All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison.

AllWhile visitorsthere willis needno toroutine besearching givenof visitors, all visitors may receive a pat-down search,search includingprior children.to Youentering the visits hall this includes any children present. Security dogs may also be present at the time of visiting, and you may be sniffed by security dogs.them.

Hatfield has a strict dress code policy, which means visitors should wear smart clothes (no vests, no low-cut tops, no shorts, no short dressesdresses, and no headwear, other than that worn for religious reasons).

ThereYou may be requested to remove headwear for searching purposes, this will always be noconducted refreshmentsin an appropriate environment and respectfully.

Refreshments are available during your visit.visit at both sites.

There are strict controls on what you can take into Hatfield. You will havebe asked to leaveplace mostany ofitems thethat thingsare younot havepermitted withinto youlockers inat athe lockermain orgate. with security. You can take in pushchairspushchairs, and changing and feeding items for your baby.

Hatfield aims to provide an enjoyable visiting experience for families so expects you to be respectful and to always supervise childrenyour at all times.children.

You will be toldinformed of the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelledcancelled, and you could be banned from visiting again.

Please call the booking line if you have any questions about visiting.

Visiting facilities

Hatfield has a cafe in the visiting halls of both sites where you can buy hot and cold food and drinks.

Lockers are available for visitors to store items prior to entering the establishment.

At both sites there are areas set aside for children to play in.

Family days

FamilyHMP/YOI daysHatfield areruns currentlyseveral notthemed available.family days per year.

The days areconsist made up of family activities, crafts and quizzes themed around seasonal events.

LibraryStaff staff run the family days working in partnership withwith, Reducing Re-offending, the the Prison Advice and Care Trust, , Novus and and other internal departments.

Men can apply for family days at the library.

Keep in touch with someone at Hatfield

There are several ways you can keep in touch with a residentprisoner during their time at Hatfield.

Secure video calls

SecureTo videohave callinga issecure availablevideo atcall thiswith prison.someone Familyin andthis friendsprison willyou need toto:

• Download download the the Prison Video app,app
• Create create an account,account
• Register register all visitors
• Add and add the prisoner to theiryour contact list.

How to book a secure video call

Secure video calls at this prison can be requested by prisoners only.

You will receive a notification if a prisoner has requested a video call with you.

Read more about how it works

Video call times:

• Monday: 2pm to 2:30pm and 3pm to 3:30pm
• Tuesday: 2pm to 2:30pm and 3pm to 3:30pm
• Wednesday: 2pm to 2:30pm and 3pm to 3:30pm
• Thursday: 2pm to 2:30pm and 3pm to 3:30pm

Phone calls

ResidentsPrisoners do not have phones in their roomscells, sothey have phones on their landings which they willare alwaysable haveto use to callmake you.outgoing Theycalls, Prisoners will have to buy phone credits to domake thiscalls andthese can callbe purchased from their canteen, calls can be made anytime up to 10pm.

TheyPrisoners can phone anyone named on their contact list of friends and family. This list is checked by security when they first arrive soand it may take a few days before they are able to call.

You can also exchange voicemails using the the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in HMP Hatfield Prison using theEmailaPrisoner.com. EmailThrough this service, family and friends can send a Prisonermessage service.this is then printed out and delivered by prison staff by hand.

YouOnce mightyou alsohave besigned ableup, you will receive an activation link via email which you must click on to attachactivate photosyour account and receivesend repliesa frommessage.

You themust resident,buy dependinga onminimum of £5 credit to use the rulesservice,which runs at Hatfield.a cost of 40p per email and at no charge to the recipient.

Letters

You can write at any time.

Include the person’sprisoner’s name and prisoner number on the envelope.

If you do not know their prisoner number, contact Hatfield.

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can no longer send money by bank transfer, cheque, postal order or send cash by post.

You can use the free and fast online service to send money to someone in prison.

You can nouse longerthis sendservice moneyto make a payment by bankVisa, transfer,Mastercard cheque,or postalMaestro orderdebit card.

Money usually takes less than 3 working days to reach a prisoner’s account, but it may take longer.

This service is free, secure and available in all prisons in England and Wales. You will need:

• the prisoner’s date of birth
• their prisoner number

Help using the service

You can get help with making a payment, ask a question about a payment you’ve already made, or sendget cashhelp bywith post.accessing the service.

If you cannot use the online service, you may be able to apply for an exemption - for example if you:

• are unable to use a computer, a smart phone or the internet
• do not have a debit card

This will allow you to send money by post.

You can also find out how to get a debit card by setting up a basic bank account.

Gifts and parcels

Clothing and gifts cancannot not be sent in.into Instead,Hatfield, instead clothing is allowed to be exchanged during temporary release. release. Contact Hatfield for for information on what’s allowed.

Friends and families of prisoners are permitted to send books directly to their loved ones,one or they can order books direct from approved retailers, whichfor canthe sourceretailer andto send thedirectly books on to prisoners.the prison.

For the full list of approved retailers, you can read thePrison HMPPSeducation Incentivesand Policy,library services, Annex FA.

Life at Hatfield

Hatfield is committed to pushing the boundaries and seeking new ways to improve and enhance good resettlement in the community. The prison has an ethos of encouraging residentsprisoners to take responsibility for their own lives while also respecting others.

If you have more general questions or concerns about how prisons operate and how prisoners are cared for you can find out more on the Prisoners’ Families Helpline website.

Security and safeguarding

Every person at Hatfield has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

For further information about what to do when you are worried or concerned about someone in prison visit the Prisoners’ Families helpline website.

AllIf safeguardingyou processeshave areany overseenconcerns byabout a prisoner at HMP Hatfield, contact the DoncasterSafer SafeguardingCustody Adultsteam Board via telephone:

01405 756 509
Find out about call charges.

Arrival and first night

When a residentprisoner first arrives at Hatfield, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Induction

Each person who arrives at Hatfield gets an induction that lasts about a week. They will meet professionals who will help them with:

• health and wellbeing, including mental and sexual healthhealth.
• any substance misuse issues, including drugs and alcoholalcohol.
• personal development in custody and on release, including skills, education and trainingtraining.
• other support (sometimes called ‘interventions’), such as managing difficult emotionsemotions.

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Everyone is given an induction booklet to keep for their own reference.

Accommodation

Hatfield is split across 2 sites, Hatfield Main site and Hatfield Lakes. The Lakes site is part of Hatfield but is 3 miles away, next to Lindholme Prison.

Hatfield Lakes is the smaller of the sites with 56 double rooms.cells. ResidentsPrisoners can expect to spend their first 3 months at this site. ResidentsPrisoners then get transferred to Hatfield Main which has 226222 rooms.

There is a library and a gym.gym at both sites.

Education and work

TherePrisoners isat accessHMP Hatfield are encouraged to ‘outside’take collegepart coursesin meaningful activity and alsogain aqualifications by enrolling into education and vocational training or work in one of the prison industries or domestic roles.

HMP Hatfield has purpose-built education suitesuites offering training and education in:

• industry - such as cleaning,warehousing, maintenance, horticulture, recycling
• retail - such as training as a barista or serving in the farm shop
• IT, corporate business, welding, barbering, catering, health and safety
• charity - which is run by external companies such as as Recycling Lives
• physical education - such as recreational PE programmes, navigation awards, basketball and first aid

ResidentsHMP canHatfield alsoengage takewith parta inlarge training,and voluntarydiverse communityportfolio workof andemployers who offer paid employment withto variousprisoners localvia companies.temporary release.

There are also resettlement services that offer advice on housing, debt management and help with finding employment.

Temporary release

At a suitable point after transfer, releaseprisoners onmay temporaryaccess licenceopportunities (ROTL)via isrelease offeredon totemporary alllicence residents.(ROTL). There is a full and robust risk assessment involving many partner agencies. This ROTL allows residentsprisoners to access work, college, further training and maintain family ties in the community.

Support for family and friends

Find out about about advice and helplines for family and friends.

IfTo youcontact orour ahead member of your family areprovision underat pressureHMP/YOI toHatfield doemail: Outwork.Hatfield@justice.gov.uk.

The anythingHead againstof yourReducing will,Reoffending pleaseis telephoneour thisFamily number.and YouSignificant canOthers remain(FaSO) anonymouslead and callsis areresponsible treatedfor inour theoverarching strictestFaSO confidence.strategy.

Telephone: 01302 522 607

Support at Hatfield

Hatfield’s family support provider is the Prison Advice and Care Trust. There is a helpline which offers practical and emotional help and advice to anyone who is affected by imprisonment.

Telephone: 0808 808 3444
Open Monday to Friday, 10am to 5pm

ProblemsConcerns, problems and complaints

Contact category	Phone number	Additional information
Non-emergency	01405 746 509	Call this number if you have concerns about a prisoner’s safety or wellbeing which are serious but not life-threatening or complete a safer custody contact form on the Prisoners’ Families Helpline website.
Staff Integrity Hotline	0800 917 6877 (24 hours answering machine)	This number can be called anonymously. If you are concerned about a prisoner being bullied by a member of staff, you can use this number. As this line is managed separately from the prison, you can call this number anonymously.
Prisoners’ Families Helpline	0808 808 2003	The Prisoners’ Families Helpline can provide confidential support, advice and guidance.
Unwanted Prisoner Contact	0300 060 6699	If a prisoner is contacting you and you want them to stop, you can use the Unwanted Prisoner Contact Service. You can complete the Stop prisoner contact online form, email unwantedprisonercontact@justice.gov.uk or contact by phone.

Problems and complaints

If you have aany other problem contact Hatfield.

Inspection reports

HM Prison and Probation Service publishes action plans for Hatfield in response to independent inspections.

Contact Hatfield prison

Governor: Mick Mills

TelephoneTelephone: (24 hours): 01405 746 500
Fax: 01405 746 501
Find out about call charges

Follow Hatfield on TwitterTwitter/X

Address

See map

See map

Telephone: 01302 524 600

Safer custody hotline

If you have concerns about the safety or wellbeing of someone in Hatfield, call the 24 hour safer custody hotline.

Telephone: 01405 756 509
Find out about call charges

Leave your name and telephone number, the resident’s name and prisoner number and a brief outline of the problem. This line is regularly checked.

In an emergency, call the main switchboard.