Book and plan your visit to Humber

To visit someone in Humber you must:

• be on that person’s visitor list
• book your visit at least 3 days in advance
• have the required ID with you when you go

At least one visitor must be 18 or older at every visit.

YouThere canmay makebe betweena 2limit andto 4the number of visits a month,prisoner dependingcan onhave. aYou man’scan ‘privileges’.check this with Humber prison.

Contact Humber if you have any questions about visiting.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

• travel to Humber
• somewhere to stay overnight
• meals

How to book family and friends visits

Humber is currently operating a limited visits schedule for family and friends. You can book your visit by telephone. There is no online, booking service available.

You can book by telephone only.or Wein areperson notduring currentlyweekday acceptingsocial onlinevisit bookings.times.

Booking Line: 0300 060 6606

The booking line is open Monday to Friday: 9am to 11am11:30am and 1pm to 3pm

Visiting times:

• Monday:Monday, 1:30pm2:15pm to 3:30pm4pm
• Wednesday:Thursday, 1:30pm2:15pm to 3:30pm4pm
• Friday:Friday, 1:30pm2:15pm to 3:30pm4pm
• Saturday, 2:15pm to 4pm
• Sunday, 2:15pm to 4pm

How to book legal and professional visits

ThereTo arebook currently no legal visits takingplease place.email: LegalVisits.Humber.Everthorpe@justice.gov.uk

Legal visit times

• Monday, 9am to 11am
• Thursday, 9am to 11am
• Friday, 9am to 11am

Getting to Humber

Find Humber on a map

The closest railway station is 5 miles from the prison in Brough. You can get a taxi from there.

To plan your journey by public transport, use Yorkshire Travel for the fastest route.

There is car parking available at the prison with Blue Badge spaces in front of the gate.

Entering Humber

All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID when visiting a prison.

All visitors will need to be given a pat-down search, including children. You may also be sniffed by security dogs.

All visitors to HMP Humber hasmust always be dressed appropriately, which will assist in our aim to create a strictsupportive dressfamily codeatmosphere policyas statingpart allof visitorsthe shouldReducing wearReoffending smartand clothes.Decency Thatagenda.

This means nono:

• short vests,/ nocropped logos,tops nothat sportsreveal tops,naked nomidriff
• low rippedcut clothing,tops noor highshirts boots,that noreveal steelcleavage toe-caps,or nobare low-cutchest
• flip tops,flops noor sliders
• skirts that are deemed unsuitable
• shorts
• see-through clothing
• headwear (other than for religious purposes)
• clothing that is offensive in nature or shortdisplays dresses.

  Alsooffensive Humberdiscriminatory, willor notinappropriate allowmaterial, entryincluding logos of, or references to peoplesport wearingteam

• ripped clothing (including jeans and clothing that was purchased with the rips in them)
• cloaks, capes, scarves, or other articles that could prevent staff from observing visitors and prisoners sufficiently
• boots higher than ankle height
• steel toe-capped footwear
• stilettos
• clothing which is deemed to have the potential to be used as a weapon
• multiple layers,layers of the same item of clothing, for example, two jackets, two pairs of trousers, and so on
• padded coats or jackets,jackets. hi-vis(In jacketsinclement weather these items will be stored until the visit is concluded.)
• high visibility coats or jackets.

During cold and wet weather, coats will be allowed into HMP Humber, however excessively padded coats or jackets will not be allowed.

All coats must be placed in the cloak room prior to entering the visits hall. In return you will receive a tally, which you will hand in on completion of your visits and after you have left the visits hall.

Visitors who attend the visits centre wearing any headwear,of otherthe thanitems thatlisted wornabove, forwill religiousbe reasons.given the option to go away and change their clothing.

ThereThe prison staff decision regarding entry into HMP Humber is final, and any visitor that staff believe is not conforming with this dress code after being offered this option to change, will unfortunately not be nopermitted refreshmentsentry in to HMP Humber.

Quay Café Snack Bar is available to purchase refreshments during your visit.

There is a vending machine for cold drinks and snacks located in the visits centre.

There are strict controls on what you can take into Humber. You will have to leave most of the things you have with you in a locker or with security. You can leave pushchairs and car seats in the visitors centre at the bottom of the car park.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Biometric Identification Confirmation

HMP Humber utilises a Biometric identification confirmation system. This involves the recording of visitor fingerprints (usually the index finger of each hand, but other digits may be used if for some reason the index finger does not offer a strong enough image) and a front facing photograph of the visitor’s face.

The system is then used to confirm the visitor’s identification in the visitor’s centre, gate search area and Visits Hall. Upon completion of your visit, the system is used to confirm identification prior to visitors leaving the visits hall and prior to exiting the gate search area.

Children will not be expected to submit biometric information.

Expected Behaviour

All visitors to HMP Humber are expected to behave in a polite, respectful, and decent manner towards prisoners, other visitors, and staff. HMP Humber promotes equality for all, and discrimination of any kind will not be tolerated.

Other examples of un-acceptable behaviour include but is not limited to the following:

• Hitting, pushing or any physical violence
• Threatening / abusive or insulting words or behaviour
• Racist or discriminatory behaviour
• Inappropriate touching/heavy petting
• Allowing children to run around the visit’s hall unsupervised.
• Attempt to convey unauthorised articles.
• Being under the influence of an illicit substance or alcohol.

In the event of serious incident, the Police may be called and a complaint for investigation submitted.

Child visitors

HMP Humber works alongside the Lincolnshire Action Trust to provide support for families and activities for children within the visitors centre and visits hall. However, all adult visitors are reminded that throughout their time visiting HMP Humber the care and conduct of each child remains the responsibility of the adult with them.

The visits hall can be a busy place and to prevent injury to a child, it is essential that the responsible adult ensure the child does not wander around the visits hall or attend the Quay café unaccompanied.

Children should not run around the Visits Hall.

Visiting facilities

All visitors must book in and show ID at the visitor centre which is just outside the main prison gate.

Visits centre opening times:

• Monday, Thursday, and Friday: From 9am for official and legal visitors to check in for morning visits. It iswill openclose following completion of the morning visits and will re-open again at 12.30pm12:30pm fromfor Mondaysocial visitors to Friday,check andin frombefore 9amthe onafternoon visits. The centre will close again when all visitors have left.

• Saturday and Sunday.Sunday, 12:30pm until all visitors have left.

It is best to book in at least 30 minutes before the start of your visit.

UnderThe coronavirustotal safetyamount measures,of cash that can be brought into the Visits Hall is £100 per table. This means that, whether there is one visitor, or the maximum allowed number of visitors, the amount will beremain no toysmore forthan childrena tocombined playsum with.of £100.

Family days

There are monthly family days at Humber that prisoners can apply for.

Keep in touch with someone at Humber

There are several ways you can keep in touch with a prisoner during their time at Humber.

Secure video calls

SecureTo videohave callinga issecure availablevideo atcall thiswith prison.someone Familyin andthis friendsprison willyou need toto:

• Download download the Prison Video app,app
• Create create an account,account
• Register register all visitors
• Add and add the prisoner to theiryour contact list.

How to book a secure video call

Secure video calls at this prison can be requested by prisoners only.

You will receive a notification if a prisoner has requested a video call with you.

Read more about how it works

Phone calls

Prisoners have phones in their roomscells but they will always have to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send and receive emails to someone in Humber using the Email a Prisoner service.

Letters

You can write at any time.

Include the person’s name and prisoner number on the envelope.

If you do not know their prisoner number, contact Humber.

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can no longer send money by bank transfer, cheque, postal order or send cash by post.

If you cannot use the online service, you may be able to apply for an exemption - for example if you:

• are unable to use a computer, a smart phone or the internet
• do not have a debit card

This will allow you to send money by post.

Gifts and parcels

People in Humber are not allowed gifts.

MenPrisoners servingwithin 1828 monthsdays orof moresentencing canmay apply for a clothing parcel. If approved, they can normally receive a pair of trainers, t-shirts, a jumperjumper, and some jogging bottoms.

Prisoners who do not meet the 28-day criteria are allowed to purchase yearly from the establishment’s catalogue providers.

Contact Humber for more information.

Make sure to include the person’s name and prisoner number on the parcel.

All parcels will be opened and checked by officers.

Friends and families of prisoners are permitted to send books directly to their loved ones, or can order books from approved retailers, which can source and send the books on to prisoners.

For the full list of approved retailers, you can read thePrison HMPPSeducation Incentivesand Policy,library services, Annex FA.

Life at Humber

Humber is committed to providing a safe and educational environment where menprisoners can learn new skills to help them on release.

Security and safeguarding

Every personprisoner at Humber has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

For further information about what to do when you are worried or concerned about someone in prison visit the Prisoners’ Families helpline website.

All safeguarding processes are overseen by the East Riding Safeguarding Adults Board.

Arrival and first night

When a prisoner first arrives at Humber, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling and ask about any immediate health and wellbeing needs.

Restrictions apply to menprisoners who are subject to public protection orders.

Induction

Each personprisoner who arrives at Humber gets an induction that lasts about a week. They will meet professionals who will help them with:

• health and wellbeing, including mental and sexual health
• any substance misuse issues, including drugs and alcohol
• personal development in custody and on release, including skills, education and training
• other support (sometimes called ‘interventions’), such as managing difficult emotions

If a manprisoner needs additional support, they can request an appointment.

There are notices displayed explaining prison rules, fire safety, and how things like calls and visits work.

Accommodation

There are over 1000 men living at Humber, in both single and double cells, and their accommodation is split into 2 zones.

Zone 1 is made up of Wings A to G.

Zone 2 is made up of wings H to N, and includes the induction block and the segregation unit.

Other wings are dedicated to:

• drug recovery
• men with ‘enhanced’ privileges
• Imprisonment for Public Protection (IPP) and life sentences
• ISFL (Incentivised Substance Free Living)

Education and work

There are a range of workshops set up to promote employment skills for use on release. These include cycle repairs, waste management, catering and gardening.

NOVUS provides educational services and sets high standards in literacy, numeracy and IT. As well as functional skills, NOVUS provide a range of vocational training that includes bricklaying, tiling and painting and decorating.

There are offending behaviour and resettlement programmes on offer, as well as substance abuse and addiction recovery services.

Organisations Humber works with

Healthcare is provided by CitySpectrum. Healthcare Partnership (CHCP). Humber also works closely with:

• NOVUS (education)
• TEWV (mental health services)
• CGL (substance misuse services)
• Time for Teeth (dental)
• East Riding (library services)
• Amey (facilities management)
• Job Centre Plus
• APM (employment and training)
• Community Rehabilitation Company (CRC) and Shelter (housing)
• RemediGrowth (restorativeCompany practice)(finance, benefit and debt)
• DARTForward (drugTrust and(substance alcoholmisuse recovery)services)
• Reconnect (resettlement health service)
• Remedi (restorative practice)
• Lincoln Action Trust (children and family support)
• Andy’s Man Club (weekend runs)
• Samaritans (for menprisoners in crisis)
• Recycling Lives
• Reconnect

Support for family and friends

Find out about advice and helplines for family and friends.

Support at Humber

Humber’s children and family services provider is Lincolnshire Action Trust.

Members of staff are available in the visitors centre and the visits hall.

MenPrisoners can also request to see them for support and help with their families.

ProblemsConcerns, problems and complaints

Contact category	Phone number	Additional information
Non-emergency	01430 273 458	Call this number if you have concerns about a prisoner’s safety or wellbeing which are serious but not life-threatening or complete a safer custody contact form on the Prisoners’ Families Helpline website.
Staff Integrity Hotline	0800 917 6877 (24 hours answering machine)	This number can be called anonymously. If you are concerned about a prisoner being bullied by a member of staff, you can use this number. As this line is managed separately from the prison, you can call this number anonymously.
Prisoners’ Families Helpline	0808 808 2003	The Prisoners’ Families Helpline can provide confidential support, advice and guidance.
Unwanted Prisoner Contact	0300 060 6699	If a prisoner is contacting you and you want them to stop, you can use the Unwanted Prisoner Contact Service. You can complete the Stop prisoner contact online form, email unwantedprisonercontact@justice.gov.uk or contact by phone.

Problems and complaints

If you have any other problem, write to ‘Complaints and Correspondence’ at the main address.

Inspection reports

HM Prison and Probation Service publishes action plans for Humber in response to independent inspections.

Contact Humber

Governor: Marcella Goligher

Telephone: 01430 273 000
24 hour
Fax: 01430 428 001
Find out about call charges

If you need to write a letter, post it to the main address.

Follow Humber on TwitterTwitter/X

Address

See map

Safer custody hotline

If you have concerns about the safety or wellbeing of a man in Humber, call the safer custody hotline which is available at all times.

Telephone: 01430 273 458