Change of https://www.gov.uk/guidance/check-when-you-can-expect-a-reply-from-hmrc

Change description : 2025-06-25 11:34:00: The page has been updated to include Construction Industry Scheme (CIS) into the list of queries or requests options available, as this is now available within the service. [Guidance and regulation]

Showing diff : 2023-05-10 13:30:15.470181191 +00:00..2025-06-25 10:35:23.151646121 +00:00

Guidance

Check when you can expect a reply from HMRC

Find out when you can expect to receive a reply from HMRC to a query or request you've made.

From:
HM Revenue & Customs
Published
29 September 2021
Last updated
1025 MayJune 20232025 — See all updates

The information in this tool is updated weekly.

You can use this tool for queries or requests you’ve made about:

  • Child Benefit
  • Construction Industry Scheme (CIS)
  • Corporation Tax
  • employers’ PAYE
  • Income Tax
  • National Insurance
  • Self Assessment
  • tax credits
  • VAT

If you’re an agent, you can also check how long it will take HMRC to:

  • register you as an agent to use HMRC online services
  • process an application for authority to act on behalf of a client
  • amend your agent details

Start now

If your query is about anything else, contact HMRC.

Updates to this page

Published 29 September 2021
Last updated 1025 MayJune 2023 + show2025 href="#full-history">+ show all updates

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Update history

2026-06-05 12:07
The guidance has been updated as you can no longer check in the tool how long it will take HMRC to register you as an agent to use HMRC online services.

2026-02-04 12:21
Updated to add Public service pensions remedy to the list of areas to find out when you can expect to receive a reply from HMRC to a query or request you’ve made.

2025-06-25 11:34
The page has been updated to include Construction Industry Scheme (CIS) into the list of queries or requests options available, as this is now available within the service.

2023-05-10 14:30
You can now use the tool to check when you’ll receive a reply to queries and requests about employers’ PAYE and National Insurance.

2022-07-29 00:15
Child Benefit has been added to the list about when you can expect to receive a reply from HMRC to a query or request you’ve made.

2022-07-08 09:51
The information about when you can expect a reply from HMRC is updated weekly.

2022-06-30 10:27
Corporation Tax has been added to the list about when you can expect to receive a reply from HMRC to a query or request you’ve made.

2022-06-29 14:00
Updated to add VAT to the list of areas to find out when you can expect to receive a reply from HMRC to a query or request you’ve made.