Claim repayment or remission of charges on rejected imports
Use
Check thetime Customslimits Declarationand Servicehow to claim back import duty and VAT you’ve paid on damaged imports, or formrejected C&E1179 for Customs Handling of Import and Export Freight (CHIEF).imports.
- From:
- HM Revenue & Customs
- Published
- 8 July 2020
- Last updated
-
30
MayJune20242025 — See all updates
You can claim foron agoods repaymentthat oryou’ve remissionpaid ofimport customsduties charges on goodsat the UK border. In some cases, you havemay be able to claim import VAT if you’ve been charged importit.
If dutiesyou on atclaim theHMRC UKmay border.repay Youor remit a customs debt. We can alsoeither:
- repay
claim— refund an amount of importVAT.or export duty that’s been paid - remit — waive the payment of import or export duty that has not yet been paid
You can claim on goods which:
- do not meet the conditions of their contract
- are defective
- are damaged before customs clearance
Who can apply
You can make a claim if you are:
- an importer or a representative of the importer
- a customs agent
- a freight forwarder or
aexpress operator — formerly fast parceloperator,operator — acting on behalf of the importer - a private individual, importing goods for your own personal use
How to apply
You maymust beapply ableusing the appropriate method for your particular circumstances. You may need to applyclaim for VAT and import duty separately.
If you’re VAT-registered claim overpaid import VAT in your VAT Return
If you’re VAT registered, you cannot claim overpaid VAT using the C&E1179 form or online service,services.
You formmust C&E1179CDS,make oran formadjustment C&E1179in foryour VAT return by adjusting your input tax.
If the declaration was made in the Customs Declaration Service or CHIEF.
If Whichever you use,have an EORI number registered to you mustor firstyour findbusiness, outclaim ifusing the online service where the declaration was mademade. onYou eithershould the:either:
- apply using the Customs Declaration Service
(CDS)online - apply using the Customs Handling of Import and Export Freight (CHIEF)
If you’re unsure, your businessagent isor VATrepresentative registeredcan tell you.
If you do not have an EORI number or used state aid
If youryou’re businessclaiming isfor registeredrejected forimports, VAT,you should apply using the online C&E1179 form if:
- you
mustdo notusehaveformanC&E1179EORIornumberC&E1179CDSregistered toreclaimyou - your business used state aid for import
VAT.duty
If Youyou mustimport ‘at risk’ goods into Northern Ireland
For ‘at risk’ goods follow guide Apply to claim ita backrepayment onor yourremission VATof return,import byduty adjustingon your‘at inputrisk’ tax.goods brought into Northern Ireland.
If your business is not VAT registered
If you are eligible to reclaim import VAT but your business is not registered for VAT, you can use form C&E1179 orto formclaim C&E1179CDSfor toboth makeimport yourduty claim.and VAT.
If you paid VAT at the point of sale
If you were charged VAT at the point of sale, the seller or online marketplace you purchased the goods from should refund the VAT element.
IfWhen theto declaration was made by an agent or representative
apply
IfThe you’retime alimit fastfor parcelsubmitting operator,a beforeclaim applyingfor you’llrepayment needof to checkimport ‘Payingduty and VAT onis:
- 3
importsyearsfromforoutsideoverpayments - 1
theyearUKfortorejectedGreatimports - 90
BritaindaysandforfromwithdrawaloutsideoftheanEUimporttoNorthernIreland’.declaration
WhenWhat toyou’ll applyneed
TheFor timeall limitclaims foryou’ll submittingneed:
- the
yourmovementclaimreferenceisnumberone(MRN) - an
yearEORI number fromnotificationofthedebtimporterfororrejectedagentimports. - your
thesecontacttimeandlimitsaddressifdetails - bank
theredetailsareforexceptionalthecircumstancesperson(forreceivingexample,theapayment - the
fireamountoroffloodVAThaspaiddestroyedtoyourrecords).
VATContactHMRCtoifaskyou’reforclaiming atimerefundlimitofextension.
What you’ll need
You must attachinclude any supporting documents towith the form, such as:
- a copy of the import invoice confirming the value of the goods
- documentary proof of entitlement
- a calculation worksheet if you’re claiming a proportion of the charges paid
To complete an application in the Customs Declaration Service you’ll need:
anEORInumbermovementreferencenumber(MRN)contactdetailsbankdetails
Apply online — C&E1179 form
UseYou thewill Customsbe Declarationable Serviceto forsave your claimprogress ifand thisprint is whereor thesave declarationa wascopy made.
Makeof sure you have all your necessaryanswers.
To documentsapply andyou’ll filesneed ready to upload before you start.either:
Sign
- sign in with
theyour Government Gateway user ID and passwordthat(if youuseddotonotsubscribehavetoatheuserCustomsID,DeclarationyouService.canThiscreateIDonewillwhenbeyoulinkedfirst try toyoursignEORInumber. - use
StartyournowemailOnlineaddressservicestomaygetbeaslowconfirmationduringcodebusythattimes.youCheckcanifusetheretoaresignanyinproblemsApplywithnowthisservice.Apply by post
IfyoumadeyourdeclarationontheCustomsDeclarationServiceIfThisyouusedtheCustomsDeclarationServicetoimportgoods,claimwithformC&E1179CDScan(PDF,only280beKB,used4andpages).Ifsubmittedyouuntilmade25yourAugustdeclarationonCHIEF2025.ClaimTowithclaimformbyC&E1179(PDF,post234forKB,declarations4madepages)iniftheyouCustomsuseDeclarationCHIEFService,toyou’llimportneedgoods,toandapplywantusingtoform C&E1179CDS (PDF, 280claimKB, 4for:pages).importdutyCommonAgriculturalPolicyandanti-dumpingdutychargesVATandexcisedutypaidonrejectedimports
HowtousebothformsPrint the form.
Fill it in.
Gather supporting documents ready to send with the form.
Post both the form and documents to the address on page
34 of the form.Or email them to customsaccountingrepayments@hmrc.gov.uk — enter ‘NDRC’ in the subject line of your email.
Email HMRC to ask for these forms in Welsh (Cymraeg).
AfterIf
you’vetheappliedIfdeclarationyouwasappliedmadeonlineoninCHIEFtheyouCustomscanDeclarationapplyServiceYou’llbygetpostanonemailguidefromApplyHMRCconfirmingforyourrepaymentclaimofandimportthedutymovementandreferenceVATnumbers(CHIEF).After you’ve
used.appliedHMRCIfmayyoucontactappliedyouusingtotheaskC&E1179foronlinemoreform,informationyou’llifgetneeded.an email from HMRC confirming your submission reference.If
you applied by postYou’llyou’ll receive a letter with your National Duty Repayment Centre reference, confirming we have received your application.You’llHMRCthenwillfindaimouttothemakeoutcomeaofdecision on yourapplicationclaim within 30workingdays. We may contact you to ask for more information if needed.If your claim is approved we will send you details about when to expect the refund.