Whether you have a problem with your home or landlord or are a third party looking to make a complaint, this is what you need to know about making a referral.
When we assess governance in a social landlord, we are checking that their governance arrangements are working effectively to manage risks so that they can invest in new and existing homes.
When we assess viability in landlords we are looking for assurance that they have the financial capacity to deal with a wide range of scenarios and can manage financial risks effectively.