Change description : 2025-07-24 15:45:00: ‘Account suspended’ notifications have been renamed to ‘action required’ notifications. [Guidance and regulation]
you have exceeded your guarantee or account limit for the calendar month
the amount in your account or guarantee left for the calendar month does not fully cover the deferment requested
we have stopped the use of your account due to payment, or other compliance problems
If we refuse deferment, there will be a delay in clearance. It is important for you to have the correct guarantee or account level for any large import or peak period liabilities.
What you can defer
You can defer:
customs duties
import VAT
excise duty VAT
excise duties (including Tobacco Products Duty)
levies imposed under the Common Agricultural Policy of the EU
Positive Monetary Compensatory Amounts under the Common Agricultural Policy
anti-dumping or countervailing duties imposed by the UK and the EU
You still get an average of 30 days credit when you defer excise duty. The accounting period runs from the 15th of a month to the 14th of the next month. You must pay either:
on the 29th of the latter month (or 28 February in non-leap years)
on the working day before that if the 29th (or 28 February in non-leap years) is not a working day
How to pay
You must pay by the Bacs system of Direct Debit in pounds sterling. We arrange for the total amount you defer in the accounting period to be debited automatically on payment day from your bank account and transferred to our bank account.
We will suspend your account until we receive payment, and a valid Direct Debit instruction.
We may also:
charge interest on late payment of deferred customs debts
suspend a duty deferment facility that has outstanding payments
revoke a duty deferment facility, if payments are consistently outstanding — you’ll have the right to appeal against this decision
If you are an agent acting in your own name but on behalf of an importer, you are jointly and severally liable for any customs debt that may arise.
Under this type of representation, you may be held responsible for any deferment debts incurred by the importer you represent.
If the amount due is wrong
When you defer duties or import VAT and a transaction requires correction because more or less was due on the declaration, we will normally adjust the transaction in your deferment account. We’ll do this before we take payment from you, if there’s time.
Where this is not possible, you must pay any additional duties and import VAT due immediately, or we will repay any excess duties and import VAT taken on, or soon after debit day.
We do not normally repay overdeclared VAT to VAT-registered traders. We expect importers and owners to recover the amount on their next VAT Returns, subject to the normal rules governing the deduction of input tax.
Exceeding your guarantee level or deferment limit
If you exceed your guarantee level or deferment limit in any calendar month, you will not be able to defer any more duties and import VAT for the rest of that month.
All other import duties and import VAT would need to be paid immediately by other payment methods until either:
you increase your guarantee level or deferment limit
a new calendar month begins
You can apply to have your guarantee level changed at any time, you do this by asking your guarantor to send an amendment to the existing guarantee.
We reserve the right to:
refuse to allow duties and import VAT to be deferred if your guarantee level is exceeded
suspend and revoke a duty deferment facility if the guarantee level is persistently exceeded — we’ll send you prior written notification
suspend and revoke a duty deferment facility if the guarantee is cancelled, or withdrawn, without a suitable replacement being given
If we revoke a deferment facility, you will have the right to appeal against this decision.
If you have approval to use a reduced security scheme for specific types of deferred tax, you must continue to give full security for all other deferred taxes.
Making changes to your account
We may suspend duty deferment facilities if you do not tell us about changes quickly.
You must contact us immediately if:
your company name changes — a Certification of Incorporation Upon Change of Name must be given
your address changes
your VAT registration number changes
you stop trading or if your business will be carried on by another legal entity
you want to close your duty deferment account
If you are cancelling your duty deferment facility, you must wait until all outstanding payments have been made.
Do not cancel your Direct Debit instruction until all payments are up to date.
To make changes to your account for excise duty only, contact the Duty Deferment Office.
If you view your postponed VAT accounting statements online and are not using duty deferment on the service, you will get a deferment account ‘action‘suspended’ required’ notification.
You may also get deferment account ‘action‘suspended’ required’ notification if your Direct Debit has not been set up for the Customs Declaration Service. If you have a Customs Declaration Service deferment account and are eligible to use the service, you must set up a new Direct Debit before you can use your duty deferment account for declarations made using the service.
Get more information
If you have a query, you should contact your agent in the first instance. Contact the National Clearance Hub if you:
cannot resolve the query with your agent
need a list of accounting centres, with their addresses and phone numbers
If you need to make any changes to your statement address, or if a ‘For attention of’ would be beneficial to you, write to the Duty Deferment Office.
'Account suspended' notifications have been renamed to 'action required' notifications.
17 April 2024
Information about when you must pay the duties and import VAT you defer during one calendar month has been updated.
31 August 2022
Guidance about accounting for import VAT on your VAT return from 1 January 2021 has been removed. Guidance about customs duty and import VAT has been amended. The postal address for the Customs Comprehensive Guarantee Team has been amended.
25 March 2021
Guidance about duty deferment 'account suspended' notifications has been added.
29 December 2020
This page has been updated with information on how to change or amend your duty deferment account in Great Britain.