Before you contact the Valuation Office Agency (VOA), you should check if you can find the answer to your query in our guidance.

Council Tax 

BeforeIf you are contacting us about Council Tax, youplease should refer to our guidance onfirst, howwhich to:answers the most common Council Tax queries:  

• How to check yourmy Council Tax band. 

• How to challenge yourmy Council Tax band.  

• How to remove yourmy property from the Council Tax list due to major works, disrepair or demolitiondemolition. 

• How to check the expectedprogress timelinesof formy Council Tax proposalscase: andIf bandyour reviewscase has exceeded the expected timelines, please contact the VOA.  

• How to request to move yourmy property from paying Council Tax to business rates. 

• understandHow howmy your property has been banded for Council Tax. 

• findI outhave howa toquery payabout yourpaying my Council Tax bill.  

• How do I request yourmy property attribute data (PAD)(PAD).

Business rates 

BeforeIf you are contacting us about business rates, youplease should refer to our guidance onfirst, howwhich to:answers our most common business rates queries:  

• How to check yourmy business rates valuationvaluation.  

• How to challenge my business rates valuation. You can set up or sign into your business rates valuationaccount to challenge the rateable value for your property. 

• How to tell the VOA about a change to yourmy business property. 

• checkCheck the progress of my business rates case. You can set up or sign into your business rates caseaccount to check the progress of your business rates case.  

• understandHow howto yourrequest moving my property from paying business rates to Council Tax.  

• How my property has been valued for business rates  .  

• How to complete yourmy rent and lease detail form.  

• How to check if youI aream eligible for business rates relief.  

Self-catering properties and Holiday Lets 

Tell

• How to tell the VOA you are eligible to pay business rates on a self-catering property.  

Local Housing Allowance   

Find

• Where to find the Local Housing Allowance (LHA)(LHA) rates. 

General enquiries  

UseFor theany onlineother contactgeneral formqueries toabout contactVOA theservices VOA.or Ifyour case you cannotshould usecontact the onlineVOA contactthrough form,the youonline can contact theform.  Alternatively, VOAour bytelephone phone.service is available:

MediaAdditional enquiriessupport

ContactIf theyou VOA’srequire pressadditional officesupport, ifincluding youinformation havein aan mediaalternative enquiry.

Additionalformat, support

Findplease outsee howour to get extra support fromfor the VOA, including information in an alternative format.customers.