Who can use this service

This service can be used for all payments to MHRA with the exception of Device Registration and Certificates of Free Sale fees that must be paid directly through the Device Online Registration System (DORS), using Worldpay or BACS/CHAPS.

• For further information on Device Registration fees see Register medical devices to place on the market.
• For further information on Certificates of Free Sale see Certificates of Free Sale for exporting medical devices.

Payments

Once your application has been validated you will receive an invoice to allow you to make payment for the outstanding amount.

All invoices must be settled upon receipt of invoice. Penalty fees may be incurred for non-payment. Details of the penalties are set out in the Fees Regulations.

Non-payment may also result in suspension of any licence or authorisation, followed by legal proceedings for any unpaid amounts, as a debt due to the Crown.

Please ensure you quote relevant invoice and customer number when making payment.

How to pay online using credit or debit card

Access secure online payments service - GOV.UK Pay.

You can pay online for a range of our services 24 hours a day, 7 days a week using your credit or debit card. We accept debit cards (DC) - Maestro; Delta; Visa Electron and credit cards (CC) – Mastercard, Visa and American Express.

Please ensure you quote the relevant invoice number when making a payment.

See the terms and conditions for making a payment by credit and debit card.

Bank transfer

You can make a bank transfer to remit payment of invoices.

Please ensure that the relevant invoice number is quoted when making payment so that the funds can be correctly allocated.

Account details:

• account name: MHRA
• account number: 10004386
• sort code: 60-70-80
• swift code: NWBKGB2L
• IBAN: GB68NWBK60708010004386

National Westminster Bank RBS, London Corporate Service Centre, 2nd Floor 280 Bishopsgate London EC2M 4RB

Please send your remittance advice notices to remittances@mhra.gov.uk and ensure the relevant invoice number is quoted on the remittance advice.

We are unable to accept any documentation sent to us by post.

Cheques are no longer accepted

We no longer accept cheques; please pay by credit or debit card or pay electronically by Bank transfer.

Purchase Orders (POs) and non-payments

It is the responsibility of the applicant to ensure timely payment of invoices for their submissions. If your organisation operates a PO system, please ensure the relevant PO is provided to MHRA before the invoice is issued.

Refusal to pay outstanding fees on the grounds that a PO is not provided on invoice will not be accepted; the use of POs is an internal control process and cannot be used as a reason to withhold payment of legitimate invoices.b

Invoice disputes/queries

For invoice disputes/queries, please contact relevant MHRA departments.

Clinical Investigations

CI-applications@mhra.gov.uk and Ci-amendments@mhra.gov.uk.

British Pharmacopeia (BP)

BPCRS@mhra.gov.uk

Clinical Practice Research Datalink (CPRD)

cprdenquiries@mhra.gov.uk

Clinical Trial Applications (CTA invoices)

ctdhelpline@mhra.gov.uk

Export certificate

exports@mhra.gov.uk

Inspections

inspectionplanning@mhra.gov.uk

National Institute for Biological Standards and Controls (NIBSC)

standard@nibsc.org

Process Licence (PCL)

PCL@mhra.gov.uk

Product Licence submissions

RIS.NA@mhra.gov.uk

Product License (Parallel Import)

PLPI_submissions@mhra.gov.uk

Product Licence Variation applications

variationqueries@mhra.gov.uk

RamaXL

portal.manager@mhra.gov.uk

Serious Adverse Blood Reactions & Events (Sabre)

Sabre@mhra.gov.uk

Scientific Advice Meetings (SAM)

scientific_advice@mhra.gov.uk

Tobacco Products Directive, E-cigarette unit (TPD)

TPDnotifications@mhra.gov.uk

For any queries relating to the customer account status or payment/s update please contact MHRA Accounts Receivable department:

Ledger Split	Extension  Number
Customers A-ChA-C	0203 080 6087
Customers Ci-HD-K	0203 080 6968
Customers I-ML-P	0203 080 6167
Customers N-RQ-T	0203 080 6075
Customers S-ZV-Z	0203 080 6530