Guidance
Seafarer Operations contact details
Contact details for the Seafarer Operations team – formerly Seafarer Training and Certification – including email and phone numbers for training, certification and boatmaster enquiries.
Change of https://www.gov.uk/guidance/seafarer-training-and-certification-contact-details
Change description : 2025-10-06 09:59:00: The STC phone number and RSS phone number was updated to the new Smart numbers STC from 02038172200 to 03333990040RSS from 02039085200 to 03333990039 [Guidance and regulation]
Showing diff : 2025-09-08 09:14:25.635947446 +00:00..2025-10-06 08:59:09.824435008 +00:00
Contact details for the Seafarer Operations team – formerly Seafarer Training and Certification – including email and phone numbers for training, certification and boatmaster enquiries.
Phone: 02030333 817399 22000040
Contact the Seafarer Operations switchboard for all enquiries relating to certification, training or boatmaster policy.
Phone lines are open 8:15am to 5pm, Monday to Friday (closed on UK bank holidays).
If you need to contact Seafarer Operations outside these hours or on a UK bank holiday, please email the relevant team.
Enquiries about boatmaster policy.
Email: boatmaster@mcga.gov.uk
Revalidation of a UK deck or engineering Certificates of Competency (CoC) – excludes Global Management Distress Safety System (GMDSS) and Flag State Endorsement (FSE) or Certificates of Equivalent Competency (CEC) revalidation.
Email: revalidation@mcga.gov.uk
Applications for a Notice of Eligibility (NoE), Certificate of Competency (CoC), Rating Certificate, Vessel Traffic Service (VTS) Logbook or MCA-issued Certificates of Proficiency.
Email: deck@mcga.gov.uk
Applications for a Notice of Eligibility (NoE) Certificate of Competency (CoC) Rating Certificate or MCA-issued Certificates of Proficiency.
Email: engineering@mcga.gov.uk
Applications for, or revalidation of, a Flag State Endorsement (FSE), Certificate of Equivalent Competency (CEC), Authority to Operate Certificate (ATO) or UK Legal and Administrative Processes (UKLAP).
Email: fse@mcga.gov.uk
Applications for, or revalidation of, a Global Maritime Distress and Safety System (GMDSS) endorsement.
Email: GMDSS@mcga.gov.uk
Applications for a Safe Manning Certification or a Safe Manning Exemption.
Email: safemanning@mcga.gov.uk
Email: seafarers.registry@mcga.gov.uk
Phone: 0200333 3908399 52000039
Phone lines are open 7:30am to 6pm, Monday to Friday (closed on Christmas Day, Boxing Day and New Year’s Day). 9am to 4pm, Saturday and Sunday.
Contact the Registry of Shipping and Seamen (RSS) to enquire about:
To enquire about a boatmaster application contact your Local marine office or RSS directly.
For all enquiries on certification verification.
Email: exams@mcga.gov.uk
For exam bookings and exam issues only.
Email: onlineoralexams@mcga.gov.uk
For enquiries about funding for Support for Maritime Training (SMarT).
Email: smart@mcga.gov.uk
Phone: 020 3817 2209
For training providers queries relating to short course approvals.
Email: stc.courses@mcga.gov.uk
The STC phone number and RSS phone number was updated to the new Smart numbers STC from 02038172200 to 03333990040 RSS from 02039085200 to 03333990039
Removed safe manning as a telephone contact for seafarer operations
Updated details to include the opening times of the contact centres.
First published.
2025-11-24 17:05
Updated Seafarer Operations phone line opening hours, and updated to link to UK (England and Wales) Public Holidays.
2025-10-21 09:34
RSS closing time was updated from 6pm to 5:30pm. done on the request of TD
2025-10-20 10:37
Registry of Shipping and Seamen and Seafarer Operations contact numbers have been updated.
2025-10-07 16:28
Re-ordering, wording clarification and correction of Seafarer Operations phone opening hours.
2025-10-06 09:59
The STC phone number and RSS phone number was updated to the new Smart numbers STC from 02038172200 to 03333990040RSS from 02039085200 to 03333990039
2025-09-08 10:13
Removed safe manning as a telephone contact for seafarer operations
2024-09-05 07:49
Updated details to include the opening times of the contact centres.
2024-08-20 10:24
First published.