Book and plan your visit to Aylesbury

To visit someone in Aylesbury you must:

• be on that person’s visitor list
• book your visit up to 28 days in advance (you must give at least 2 working days’ notice)
• have the required ID with you when you go

Contact Aylesbury if you have any questions about visiting.

Help with the cost of your visit

If you get certain benefits or have an NHS health certificate, you might be able to get help with the costs of your visit, including:

• travel to Aylesbury
• somewhere to stay overnight
• meals

How to book family and friends visits

You can can:

• book your visit online
• telephone orthe bybooking telephone.

  Booking line: 01296 444302444 (voicemail messages will not be picked up)
  302, Monday to Friday, 9:30am to 1:30pm excluding Bankbank Holidays
  holidays (voicemail messages will not be picked up)

Find out about call charges

Visits enquiries only, email socialvisits.aylesbury@justice.gov.uk

Visiting times:

• Monday:Monday, 2pm to 4pm
• Tuesday:Tuesday, 2pm to 4pm
• Thursday:Thursday, 2pm to 4pm
• Saturday:Saturday 2pmand toSunday, 4pm
• Sunday: 2pm to 4pm

The HM Prisons visitor privacy notice is available on request.

Books onat Visitsvisits

BooksVisitors can behand handed in byup visitors.to 3 books per visit. This must be arranged atwhen the time of booking the visit; limited to three books per visit.

How to book professionalofficial visits

WeTo arearrange acceptingan professionalofficial visit bookings.you These must be made at least 24 hours in advance.can:

Booking

• email, lines:BusinessSupportAylesbury@justice.gov.uk
• telephone, 0129601293 444312444 301 or 01296 444301

  Alternative444 booking line: 01296 444097

  097

Booking lines areopen, open Monday to Friday:Friday (excluding bank holidays), 10am to 3:30pm

Find out about call charges

YouOfficial canface alsoto emailface BusinessSupportAylesbury@justice.gov.uk for booking and enquiries.visits:

Visiting times are

• Wednesday, 9am to 11am and 2pmmidday to 4pm.
  2pm

ApplicationWe require 72 hours notice for any prohibited itemsitems, such as laptops requirethat 72a hoursrequired notice.for your visit. You can request an application form at the time of booking, or via the above email address.

Getting to Aylesbury

Find Aylesbury on a map

The closest railway station is Aylesbury. From there it is a 20 minute walk to HMP/YOI Aylesbury. You can also take a bus or taxi.

To plan your journey by public transport:

• use National Rail Enquiries
• use Traveline for local bus times

A car park is available for visitors. There are disabled spaces available on a first come first served basis.

Entering Aylesbury

All visitors, aged 16 or older must prove their identity before entering the prison. Read the list of acceptable forms of ID for all visitors.

Visitors, including children, will walk through a metal detector. You will also be sniffed by security dogs.

Aylesbury has a strict dress code policy, which means visitors should wear smart clothes.

You cannot wear wear:

• large coats, coats
• gloves or scarves, scarves
• hooded tops, tops
• revealing clothing such as low-cut tops, shorts, or tops
• shorts
• short dresses, dresses
• offensive slogans, slogans
• sports team clothing, clothing
• ripped clothing,clothing
• watches
• headwear watches,(other or headwear, other than that worn for religious reasons. reasons)

Suitable footwear will be needed for walking on uneven surfaces and climbing stairs.

There are strict controls on what you can take into Aylesbury. You will have to leave most of the things you have with you in a locker (£1 coin refundable) or with security.

Pushchairs and car seats must be left in the visitors centre.

You will be told the rules by an officer at the start of your visit. If you break the rules, your visit could be cancelled and you could be banned from visiting again.

Visiting facilities

The visitors centre is run by the Prison Advice and Care Trust (PACT) and is located to the right of the main gate.

You can contact the visitors centre on 01296 444 329 from 12:30pm on visiting days. The visitors centre is open from 1pm on visiting days.

Refreshments are now available in the Visitsvisits Hall;hall; payment by cash only.

Family days

Family days are currently available; by invitation only.

Keep in touch with someone at Aylesbury

There are several ways you can keep in touch with someone during their time at Aylesbury.

Phone calls

Prisoners have phones in their cells to make outgoing calls so they will be able to call you. They have to buy phone credits to do this.

They can phone anyone named on their list of friends and family. This list is checked by security when they first arrive so it may take a few days before they are able to call.

You can also exchange voicemails using the Prison Voicemail service.

Officers may listen to phone calls as a way of preventing crime and helping keep people safe.

Email

You can send emails to someone in Aylesbury using the Email a Prisoner service.

You can request a reply and attach photos for a small additional fee.

Secure video calls

To have a secure video call with someone in this prison you need to:

• Download the Prison Video app
• Create an account
• Register all visitors
• Add the prisoner to your contact list.list

How to book a secure video call

You can request a secure video call with someone in this prison via the Prison Video app.

You will receive a notification when your request has been accepted.

Read more about how it works

Letters

You can write at any time.

Include the person’s name and prisoner number (or date of birth) on the envelope. You must also write your own name and address on the back of the envelope.

If you do not know their prisoner number, contact Aylesbury.

All post, apart from legal letters, will be opened and checked by officers.

Send money and gifts

You can use the free and fast online service to send money to someone in prison.

You can no longer send money by bank transfer, cheque, postal order or send cash by post.

If you cannot use the online service, you may be able to apply for an exemption - for example if you:

• are unable to use a computer, a smart phone or the internet
• do not have a debit card

This will allow you to send money by post.

Gifts and parcels

Friends and families of prisoners are permitted to send books directly to their loved ones, or can order books from approved retailers, which can source and send the books on to prisoners.  For 

For the full list of approved retailers, you can read the HMPPSPrison Incentiveseducation Policy,and library services, Annex FA.

Clothes for attending court or funerals can be sent in without applying in advance. They must be clearly marked as ‘court clothes’ or ‘funeral clothes’, as appropriate, and not contain any other items.

Prisoners can buy items from approved suppliers through a catalogue system. Parcels cannot be sent by family or friends to prisoners. Anything received by the prison will be returned at the prisoner’s cost or destroyed.

Prisoners within 28 days of being sentenced are exempt from this rule and can arrange for a 28-day parcel to be sent in. Only one 28 day parcel can be sent and it is restricted to clothing only.

Life at Aylesbury

Aylesbury is committed to providing a safe and educational environment where prisoners can learn new skills to help them on release.

Security and safeguarding

Every person at Aylesbury has a right to feel safe. The staff are responsible for their safeguarding and welfare at all times.

For further information about what to do when you are worried or concerned about someone in prison visit the Prisoners’ Families helpline website.

Arrival and first night

When someone first arrives at Aylesbury, they will be able to contact a family member by phone. This could be quite late in the evening, depending on the time they arrive.

They will get to speak to someone who will check how they’re feeling, ask about any immediate health and wellbeing needs, and answer any initial questions they might have.

Induction

Each person who arrives at Aylesbury gets an induction that lasts about a week. They will meet professionals who will help them with:

• health and wellbeing, including mental and sexual health
• any substance misuse issues, including drugs and alcohol
• personal development in custody and on release, including skills, education and training
• other support (sometimes called ‘interventions’), such as managing difficult emotions

Everyone also finds out about the rules, fire safety, and how things like calls and visits work.

Everyone is given an induction booklet to keep for their own reference.

Accommodation

Aylesbury is able to accommodate up to 402 prisoners. Most cells are single occupancy, with some designed to hold two prisoners. All cells contain a toilet, sink and a phone.

Education and work

Prisoners at Aylesbury are encouraged to take part in meaningful activity and gain qualifications in the following areas:

• Maths, Entry level to level 2 inclusive
• English, Entry level to level 2 inclusive
• ESOL (English to Speakers of Other Languages)
• Barbering
• Essential Digital skills
• Employability
• Customer Service
• Health and Safety
• Warehousing and Storage
• Hospitality and Food Safety
• Cleaning
• Peer Mentoring level 1 and 2, Safe Guarding, LDD awareness
• Personal Social Development – Life At Aylesbury
• Bicycle Repair
• Radio and Podcast Production workshop
• Library
• Distance Learning – opportunity to achieve a variety of qualifications such as GCSE’s,GCSEs, A-Levels and Degrees

There are also opportunities to get involved in activities, development and learning outside of a formal setting, such as:

• physical education
• reading with Shannon Trust and The National Literacy Trust
• BACO
• information, advice and guidance through Forward Trust

Aylesbury also runs industrial workshops which are designed to give prisoners transferable life skills to help them when they leave. These include:

• laundry
• bicycle repair
• sign making
• kitchen
• gardens
• waste management
• offending behaviour courses

Aylesbury has a gym with a full range of cardio and weights room equipment. Football, circuits and weights clubs are run throughout the week.

Support for family and friends

Find out about advice and helplines for family and friends.

Release on Temporary Licence

There is no Release on Temporary Licence (ROTL) at Aylesbury.

Support at Aylesbury

The Prison Advice and Care Trust can provide provide information, guidance and support to families and friends of prisoners. Ask in the visitors centre to learn more.

The Head of Offender Management Unit is our lead for Families and Significant Others.

Telephone:Telephone, 01296 444 000

Concerns, problems and complaints

Contact category	Phone number	Additional information
Non-emergency	01296 444081444 081	Call this number if you have concerns about a prisoner’s safety or wellbeing which are serious but not life-threatening or complete a safer custody contact formon the Prisoners’ Families Helpline website.
Staff Integrity Hotline	0800 917 6877 (24 hours answering machine)	This number can be called anonymously. If you are concerned about a prisoner being bullied by a member of staff, you can use this number. As this line is managed separately from the prison, you can call this number anonymously.
Prisoners’ Families Helpline	0808 808 2003	The Prisoners’ Families Helpline can provide confidential support, advice and guidance.
Unwanted Prisoner Contact	0300 060 6699	If a prisoner is contacting you and you want them to stop, you can use the Unwanted Prisoner Contact Service. You can complete the Stop prisoner contact online form, email unwantedprisonercontact@justice.gov.uk or contact by phone.

If you have a problem contact Aylesbury. If you cannot resolve the problem directly, you can make a complaint to HM Prison and Probation Service.

Inspection reports

HM Prison and Probation Service publishes action plans for Aylesbury in response to independent inspections.

Contact Aylesbury

Governor: Kevin Marshall-Clarke

Telephone: 01296 444 000
Monday to Friday: 7am to 8pm
Saturday and Sunday: 7am to 5pm
Find out about call charges

Follow us on Twitter/X @HMPAylesbury

Address

See map