Change of https://www.gov.uk/government/publications/complaints-mp-enquiries-caseworker-guidance

Change description : 2025-10-21 12:04:00: Updated guidance to reflect a change of name for the Guidance team, change an email address for the Home Office MP team, and remove references to the Application Management System. [Guidance and regulation]

Showing diff : 2024-03-21 12:36:31.846063506 +00:00..2025-10-21 11:04:18.138122723 +00:00

Guidance

Complaints: MP enquiries: caseworker guidance

Tells HM Passport Office staff how to deal with customer questions made through Members of Parliament.

From:
HM Passport Office
Published
21 March 2024
Last updated
21 October 2025 — See all updates

Documents

Complaints: MP enquiries: caseworker guidance

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Details

This guidance tells HM Passport Office staff how to deal with customer questions made through Members of Parliament.

Updates to this page

Published 21 March 2024
Last updated 21 October 2025 href="#full-history">+ show all updates

  1. Updated guidance to reflect a change of name for the Guidance team, change an email address for the Home Office MP team, and remove references to the Application Management System.

  2. First published.

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Update history

2025-10-21 12:04
Updated guidance to reflect a change of name for the Guidance team, change an email address for the Home Office MP team, and remove references to the Application Management System.

2024-03-21 12:35
First published.