Summary
Information to help tax agents and advisers find guidance, use HMRC's services and contact HMRC.
We know that tax agents spend a lot of time using guidance and services on GOV.UK to interact with HMRC. This handbook is a new way to help you find the guidance and information that you need to do your job.
The HMRC standard for agents gives you guidance on the minimum standards that have been set for all agents and, in particular, those that are not related to any professional body. We expect high standards that promote tax compliance from anyone who represents or gives advice to taxpayers. Agents should ensure that returns are completed correctly, and show that they, and their clients, have taken reasonable care.
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Contents
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Support, guidance and resources for registering as a tax agent and getting authorised to act on your client's behalf.
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InformationUsefulaboutguidanceserviceforavailability,agents,toolkits,includingwebinars,manualscalculatorsotherforms,tools.toolkits, webinars and accessing archives. -
HowInformation about services available tocheckagents,serviceincludinglevels,SelfaccessAssessmentforums,andcontactPAYEHMRC,forraiseagentscomplaintsonlineorservices,issuescalculators andwhatthetoHMRCtellApp.HMRCFindifoutyourabouttaxserviceagentavailabilitybusinessandisanychanging.current issues. -
How to find out latest news and information from
HMRC,HMRC on GOV.UK and social media channels. Find out how to register for emailalerts.alerts for publications such as the Agent Update and Employer Bulletin. -
FindingHow to contact HMRC, including theguidancededicatedyouagentneed,helplinesincludingavailable,manualstheandonlineforms,servicesregisteringhelpdesk,forHMRC'semaildigitalalerts,assistant,giving'Where'sfeedbackmy reply?' tool andaccessinghowarchives.to update your contact details. -
InformationTrackabouttheprocesses,progressfactsheetsof your query andguidelineswhenforyoucompliance.can expect a reply, using HMRC's service dashboard, the Personal Tax Query Resolution Service, 'Where's my reply?' tool and the Agent Account Managers service. -
How to contact HMRC to complain about a service, and information about how appeals, tribunals and penalties work.
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Information about processes, factsheets and guidelines for compliance.