Safeguarding and consent issues: caseworker guidance
Tells HM Passport Office staff what to do if we need parental consent for a minor’s application and identify a safeguarding issue.
Documents
Details
This guidance tells HM Passport Office staff how to safeguard (protect) a customer and a minor (a person under the age of 18), if they tell us that contacting the other parent or guardian for parental consent, (for example, for a change of name) puts them at risk of harm.
Updates to this page
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Replaced guidance with an updated version - updates are listed in the guidance.
Update history
2025-11-21 15:42
Guidance updated as detailed in first section.
2025-05-28 13:13
Replaced guidance with an updated version – updates are listed in the guidance.
2023-08-30 12:21
This guidance has been updated to explain that the Child Protection and Safeguarding team must not allow the change of a child’s name if a Child Arrangement Order, or other court order, specifically prevents this.
2023-05-30 09:04
Updated safeguarding and consent issues guidance.
2022-10-31 14:10
Updated guidance.