Name related case notes: caseworker guidance
Tells HM Passport Office staff about name related case notes and name related automatic case notes that the system adds automatically.
Documents
Details
This guidance tells HM Passport Office staff:
- what they must include in their case notes about the customer’s name
- how to make sure the Application Management System adds the correct case notes and passport notes
Updates to this page
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Updated to tell staff how to case note when the customer has more than one previous name, a change of name or a different spelling of their name; and to tell examiners how to case note name differences and changes and what to case note when a customer must attend an interview.
Update history
2025-11-21 16:10
Guidance has been updated to make minor terminology changes and remove references to Application Management System (AMS).
2025-04-02 09:30
Updated to tell staff how to case note when the customer has more than one previous name, a change of name or a different spelling of their name; and to tell examiners how to case note name differences and changes and what to case note when a customer must attend an interview.
2023-06-23 10:49
First published.