Introduction

Schools can encourage parents to use Ofsted Parent View isto angive onlinethe surveyviews whereon parentsa canschool shareeither theirduring viewsan aboutinspection theiror child’sat school.any Parentsother cantime completeof the surveyyear.

Changes to Ofsted Parent View

In September 2019 we updated the questions we ask in the Ofsted Parent View issurvey ourso mainthat onlineit toollinks formore hearingclosely viewsto fromOfsted’s new education inspection framework.

The survey continues to ask parents how strongly they agree or disagree with statements about their child’s school.school, Whenthough athe schoolfocus is notified of anwhat inspection,we ask parents canhas sharechanged.

We theirhave viewsremoved throughand aadapted shortsome survey. Schoolsof canthe statements. We have also encourageadded new questions including a question for parents toof completechildren thewith surveyspecial outsideeducational inspectionneeds periods.

Ofsted Parent View questions

EveryThe registeredsurvey parentasks andparents carerto canrespond shareto their14 viewsstatements onand the following:  questions.

• 
  1. My child is/childrenis are happy at this school. 

• school.
  2. My child feels/childrenfeels feel safe at this school. 
• school.
  3. The school makes sure its pupils are well behaved. 
• Hasbehaved.
  4. My yourchild child/Havehas anybeen ofbullied yourand childrenthe beenschool bullieddealt atwith thisthe school? [Ifbullying youquickly answerand ‘Yes’effectively.
  5. The weschool askmakes yourme viewaware onof ‘Whenwhat themy bullyingchild tookwill place,learn during the schoolyear.
  6. When dealtI withhave itraised quicklyconcerns andwith effectively’.] 
• Doesthe yourschool child/dothey anyhave ofbeen yourdealt childrenwith atproperly.
  7. Does theyour schoolchild have special educational needs and/or disabilities (SEND)? [If(SEND)? you(yes answeror ‘Yes’no)

  If weyes, askthe yoursurvey viewasks onparents ‘Thehow strongly they agree with this statement: ‘My child has SEND, and the school gives them the support they need to succeed’.] 

• succeed.’

  
  8. The school communicateshas wellhigh withexpectations mefor aboutmy thechild.
  9. My thingschild Idoes needwell toat know. 

• Whenthis Ischool.
  10. The haveschool raisedlets concernsme withknow thehow school,my theychild haveis beendoing.
  11. There dealtis witha properly. 
• Whengood therange schoolof makessubjects decisions,available itto hasmy thechild child’sat bestthis interestsschool.
  12. My atchild heart. 
• Thecan schooltake givespart myin child/childrenclubs theand rightactivities supportat tothis enableschool.
  13. The themschool tosupports learnmy well. 
• Wouldchild’s youwider personal development.
  14. I would recommend this school to another parent?

parent. (yes or no)

TheUnless standardotherwise responsesspecified are:  above, all the answer options to the statements are:

• strongly agree  agree
• agree  
• neither agree nor disagree 
• disagree  disagree
• strongly disagree  disagree
• don’t know

ThereFor arestatement additional4, responses‘My inchild somehas instances.been bullied and the school dealt with the bullying quickly and effectively’ parents can also select ‘My child has not been bullied’.

For statement 6, ‘When I have raised concerns with the school they have been dealt with properly’ parents can select ‘I have not raised any concerns’.

Schools with boarding and residential provision

We have 5 more statements for parents with children who board or reside at these types of schools:

• maintained schools and academies
• independent schools that are not members of associations
• some non-maintained special schools

IfThese yourstatements child is a boarder or in residential provision, you will also be asked the following questions: are:

• My child/childrenchild enjoy(s)enjoys boardingboarding/the andwelfare feel(s) well cared for. experience.
• My child/childrenchild is/areis warm enough and comfortable in the residential accommodation. accommodation.
• The experience of boarding/welfare helps my child/children’schild’s progress and development. development.
• I can easily contact the staff who care for my child/children.child.
• Boarding and welfare is well organised and managed effectively.

Free-text response

The survey includes an additional question during an inspection. This allows parents to use their own words to express their views about their child’s school.

The free-text question asks: Do you have any additional comments on any of your answers?

We do not publish the responses to this question.

We warn parents not to use this option for: for:

• urgent issues issues
• safeguarding concerns concerns
• complaints complaints

It also explains that: that:

• comments are confidential and anonymised
• we will not contact parents about their comments

Engaging with parents

You can use the Ofsted Parent View poster (PDF, 139 KB, 1 page) to help you raise awareness and encourage parents to share their views.

Use Ofsted Parent View link and images

You can add a link to Ofsted Parent View on your own:

• website
• school newsletter
• emails and letters to parents

Schools receive a higher number of responses from parents when they have actively promoted the survey towith parents.

You can download Ofsted Parent View logos, links and poster.

Guest accounts

We can set up guest accounts for you to use with parents on a computer or tablet device in school. With these guest accounts, parents can use logins created for the school to make it easier for them to give their views.

These are a good way of encouraging parents to complete the survey, particularly at parents’parents evenings and school events.

Request Parent View guest accounts

Please give 5 working days’ notice before you need to use the accounts.

Your school’s network may be set to block access to secure HTTPS sites. If so, you will need to remove this restriction to be able to view Ofsted Parent View on your school network.

Viewing results

WeOnce publish a school’sschool resulthas toreceived any given question only when there are at least 10 responsessurvey fromresponses, parents to that question. At that point, the information about that question will be available to view in Ofsted Parent View for:

• schools
• parents
• the general public

Ofsted Parent View displays data about each school in percentages and easy-to-understand graphs.  graphs.

We save the results for each school in Ofsted Parent View at the end of the academic year. This gives headteachers and governors a useful year-on-year picture of parents’ views. views.

Schools canwill also be able to sign up to the Ofsted Parent View site to receive regular email alerts about responses once we make the results public. You can choose how often you want to receive alerts, for example daily, weekly or monthly.

National data

We publish national response rates for all schools for both maintained and independent schools 3 times per year.

Ofsted Parent View gives response rates for maintained schools by phase.

The report details:

• responses to Ofsted Parent View by question and response
• average number of submissions per school nationally
• total number of submissions received to Ofsted Parent View in the last 12 months

Using parents’ views

During inspections

We ask the headteacher to notify parents about the inspection and invite them to complete the Ofsted Parent View survey. survey.

Inspectors will review the responses from Ofsted Parent View atthroughout various points during the inspection to ensure that they take into account all parents’ views received during the inspection.inspection into account.

If the response rate for Ofsted Parent View is low, inspectors may take steps during the inspection to gather morefurther parents’ views. views.

Inspectors will consider and weigh parents’ views against a range of other first-hand evidence they gather throughto make their overall judgement about the inspection.effectiveness of a school.

Other evidence includes:

• learninglesson walks and visits to lessons 
• discussions with pupils, teachers and senior leaders managers
• progress and attainment data data
• other relevant information

Read our guidance for inspectors and schools on inspectinghow maintainedinspectors schoolsmake andtheir academiesjudgements.

Outside of inspections

Parents can give their feedback using Ofsted Parent View at any time during the year.

We Informationuse fromthis Ofstedinformation Parentas Viewpart responsesof mayour alsorisk-assessment contributeprocess, to Ofsted’s annual risk assessment of a school, to help decide if and when thewe school should beinspect inspected. a school.

Ofsted Parent View keeps only keeps a parent’s most recent survey responses. If a parent updates their responses in the survey for a school more than once in an academic year, only the most recent responses will show.

Security

Ofsted Parent View is set up securely. securely.

Parents must: must:

• register with a password password
• verify their email address address
• accept the terms of use use

The log-on process needs to be simple to encourage parents to use it. WeParents haveuse putit inresponsibly placeand a range of measures to make Ofsted Parent View more secure, minimise the risk of abuse byis individuals or small groups, and make sure that all schools are treated fairly. minimal.

We also have systems in place to alertflag us to any potential signs of misuse. misuse.

If you are a headteacherschool ofhas a schoolconcern andabout youresponses areon concernedOfsted aboutParent yourView, school’sthe surveyheadteacher results,should please contact websitecontent@ofsted.gov.ukenquiries@ofsted.gov.uk. IfWe youwill haveinvestigate anythe generalissue enquirieswithin about24 Ofstedworking Parent View, please contact enquiries@ofsted.gov.ukhours.