Linking the GOV.UK ID Check app to GOV.UK

YouThe need to link the GOV.UK ID Check app tois thefor GOV.UKproving websiteyour beforeidentity youwhen canyou:

• access usesome itHMRC toservices provewith yourGovernment identity.Gateway 
• need Thisto confirmschange thathow you’reyou theget samesecurity personcodes whoto signedsign in to your GOV.UK One Login

How to uselink athe governmentGOV.UK service.

ID Check app

How

You need to link the GOV.UK ID Check app

The app usually links to GOV.UK automatically. If this does not work, you can try to link the app manually instead.

1. Open the app and tap the Continue button. 
2. Tap Continue again if you’re asked to use ‘GOV.UK’ to sign in. This will open a new screen.
3. Tap the Link app to continue button.

What happens next depends on what device you’re using.

If you’re using a computer or tablet

You’ll need to scan another QR code to link the app. 

This is lower down on the same page as the QR code you scanned to download the app. You might need to scroll down to see it.

If you have closed the window or tab that you were looking at this page on, go back to the service you want to use and try to prove your identity again.

If you’re using a smartphone

Use your phone’s app switcher to leave the app and go back to your web browser. Make sure you open the same web browser you used when you started trying to prove your identity.

Tap the Link GOV.UK ID Check button. You might need to scroll down to see it.

If you cannot link the app manually

There are a few things you can try if linking the app manually does not work.

Check you’ve started using a government service

You cannotcan only use the GOV.UK ID Check app untilif you’ve signedbeen inguided to GOV.UKuse Oneit Loginby tothe usegovernment aservice governmentyou’re service.trying Maketo sureaccess. 

The youGOV.UK doID thisCheck beforeapp tryingis tofor linkproving theyour app.identity when you:

Check

• access whatsome HMRC services with Government Gateway 
• need to change how you canget usesecurity withcodes to sign in to your GOV.UK One Login.

Check the app will work on your smartphone 

Make sure you’re using either an:

• iPhone 8 or newer and running iOS 16.7 or higher with Safari, Chrome or Firefox as your default web browser
• Android phone (for example Samsung or Google Pixel) running 10 or higher with Chrome or Firefox as your default web browser

Check your web browser is not in private mode

Make sure you’re not looking at GOV.UK in a private window in your web browser. This is called ‘Incognito’ in Chrome.

Go back to the service you need to use and start again

1. Close all the windows or tabs you have open.
2. Open a new window or tab in your web browser and go back to the service you need to use.
3. SignTry inproving toyour GOV.UKidentity Oneagain Login- andyou’ll trybe provingguided yourto identitythe withapp GOV.UKwhen Oneit’s Logintime again.to use it.