Business e-services

The portal

You can submit applications using the portal if you have an account.

If you submitted your application through the portal please use the View Applications service to:

• check the progress of your application
• view an application’s estimated completion date
• reply to requisitions (even if you have posted your application)
• request extension of time to deal with a requisition

Read our guidance about the View Applications service.

Portal users can also use the Application Enquiry service to:

• request an expedite if an application needs to be fast tracked
• view any prior pending applications that affect an application
• view any discharges

Find out how to make an application enquiry in the portal.

Business Gateway

If you use third-party integration software to lodge applications with us you can still use the portal (if you have an account) as above, to check progress, reply to requisitions or request an extension of time.

If you do not have a portal account, send your replyreplies to requisitions to our standard address.

Guidance and training

Our training hub gives professional customers access to a raft of guidance pages, videos, checklists, flowcharts and tips, along with all of our practice guides – to help you submit clear, complete and correct applications.

Specialist support services

Access to expert support and guidance when submitting large-scale and complex applications (criteria apply).

Online support forum

Use our public support forum to ask questions or find answers to general queries.

Contact form

If you cannot find what you’re looking for online, please use the contact form in the first instance to enable us to route your enquiry in the most efficient way.

Start now

Our team handles all messages with sensitivity, but please note we cannot accept any marked private and confidential or in confidence.

Phone

To maintain customer service and quality standards, calls may be recorded.

Our current opening hours are Monday to ThursdayFriday (excluding Bank Holidays), 8am to 5pm. Our4.30pm. Our phone service is usually quietest between 8am and 9am. On Fridays our service is temporarily unavailable as part of our aim to process more casework. You can still contact us via our online contact form or support forum, which we will be carefully monitoring for any urgent enquiries.

Read about how we are delivering our services and how long we take to process applications.

Find out about call charges.

Customer Support Centre

If you need to speak to a trained caseworker, our customer support colleagues* can help. Call:

You will hear a list of options when you phone us. Pick the appropriate option to speak to someone to help you with your query.

*Customer support teams are trained in HM Land Registry casework procedures. They refer queries to our case owners only where necessary.

Bankruptcy

For information about bankruptcy enquiry letters and what to do if you receive one call:

• 0300 006 6107

Data Services

See the commercial services offered by HM Land Registry or call:

• 0300 006 0478

Land charges

For information about land charges call:

• 0300 006 6616

Local Land Charges

Responsibility for Local Land Charges registers is being transferred to HM Land Registry. See Local Land Charges Programme.

For information about Local Land Charges call:

• 0300 006 0444

Protect your property from fraud

To help protect your property from fraud, use our Property Alert service or call:

• 0300 006 0478

Report fraud

Tell HM Land Registry about property registration fraud.

Post

Send your applications and correspondence by post to our standard address. If you are a portal or Business Gateway customer, you can send these electronically.