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How CMAto hasmeet producedyour complianceconsumer guidancelaw forobligations as an unregulated providersprovider of will writing, online divorce and pre-paid probate services.
- From:
- Competition and Markets Authority
- Published
- 9 October 2024
- Last updated
- 30 January 2026 — See all updates
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Unregulated legal services: Consumer protection law guidance (printable version)
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Details
TheThis purposeguidance ofexplains thishow complianceunregulated guidancebusinesses ismust tocomply helpwith unregulatedconsumer businesseslaw when providing will writing, online divorce and pre-paid probate services to understand and comply with their existing obligations under consumer protection law. services.
The guidance setsalso outprovides thechecklists CMA’sand viewcase onstudies the(for keywill requirementswriting ofand consumeronline lawdivorce which all businesses, including unregulated providers of legal services, must comply with. services).
InWe updated the specificguidance contexton of30 willJanuary writing,2026 onlineto divorce,reflect andchanges pre-paidto probateconsumer services,protection consumerslaw arefrom oftenthe makingDigital purchasingMarkets, decisionsCompetition in challenging circumstances, and thoseConsumers decisionsAct are2024, likelywhich tocame haveinto importanteffect andon long-lasting6 consequences.April The2025.
Read guidancemore setsabout outour theinvestigation CMA’sto viewsprotect onconsumers thefollowing mostcomplaints importantabout consumer protection law requirements which apply to unregulated providers ofthat offer these services. legal services.
TheWe guidancehave also providespublished practicalshort ‘doguides andto don’t’help checklistsconsumers andunderstand:
Updates settingto outthis thepage
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Updates to this page
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Update history
2026-01-30 12:00
Compliance guidance updated to reflect changes to the law from the DMCC Act.
2024-10-09 10:01
First published.