Guidance

Urgent government business or compassionate reasons: how to deal with requests

Tells HMPO staff how to deal with requests from a customer who urgently needs a passport for urgent government business or compassionate reasons

From:
HM Passport Office
Published
21 February 2025
Last updated
2411 OctoberFebruary 20252026 — See all updates

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Urgent government business or compassionate reasons: how to deal with requests

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This guidance tells His Majesty’s Passport Office staff how to deal with requests from a customer who urgently need a passport for urgent government business or compassionate reasons.

Updates to this page

Published 21 February 2025
Last updated 2411 OctoberFebruary 20252026 + show all updates

  1. Guidance updated throughout.

  2. Published version 10.0. A full list of changes is in the guide.

  3. Updated guidance: a full list of changes can be found in the guide.

  4. Updated to the latest version of the guidance.

  5. First published.

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