Policy paper

Telecoms Consumer Charter

This charter sets out a clear and strong commitment from industry to deliver great outcomes for consumers across the UK.

From:
Department for Science, Innovation and Technology
Published
11 February 2026
Last updated
13 February 2026 — See all updates

Documents

Telecoms Consumer Charter

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This Telecoms Consumer Charter reflects our collective ambition to build on existing Ofcom protections and ensure consumers continue to see the benefits as the market evolves.

By developing additional voluntary commitments, industry and government are working together to ensure that progress continues as technology, consumer needs and market dynamics evolve.

Updates to this page

Published 11 February 2026
Last updated 13 February 2026 href="#full-history">+ show all updates

  1. Added, signatories who all signed up to the Telecoms Consumer Charter on 11 February 2026.

  2. First published.

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