Most decisions under the War Pension or Armed Forces Compensation Schemes have an appeal right. The letter telling you about the decision tells you if you can appeal.
If you are unhappy with the decision and you think there are some facts Veterans UK may not have known when we made our decision, you should contact us and ask for the decision to be looked at again. For decisions made under the War Pension Scheme we will call this a review and for decisions made under the Armed Forces Compensation Scheme we call this a reconsideration.
If you did not receive the reasons for decision and you would like an explanation, please write to Veterans UK at the address below.
Veterans UK Ministry of Defence Norcross Thornton Cleveleys FY5 3WP
If you have the reasons for decision and you are still unhappy with the outcome you can appeal to an independent tribunal, although if your decision was made under the Armed Forces Compensation Scheme, the law says we will need to reconsider the decision before an appeal can go ahead.
You have 12 months to appeal from the date of your decision letter.
The actions you must take depend on the date the decision was made and where you live.
If the decision was made on or before 5 April 2023 and you live in England, Wales or overseas
You can either complete an appeal form or write to us stating:
your name, address and member/national insurance number
the name and address of any representative
an address where documents can be sent (this will normally be your home address)
the date and details of the decision you want to appeal against
why you disagree with the decision
sign and date your correspondence.
Process Map
Guidance on the Appeals customer journey will help you understand how we process your appeal.
The form comes with notes telling you how to fill it in and where to send it.
If you cannot download or print the form, phone or email the Veterans UK helpline to ask for a copy.
Freephone (UK only):0808 1914 2 18
Telephone (overseas): +44 1253 866 043
Email veterans-uk@mod.gov.uk
Normal Service 8.00 am to 4.00 pm Monday to Friday
If the decision was made on or after 6 April 2023 and you live in England, Wales or overseas
You can either complete an appeal form or write to The War Pensions and Armed Forces Compensation Chamber (address below) stating:
your name, address and member/national insurance number
the name and address of any representative
an address where documents can be sent (this will normally be your home address)
the date and details of the decision you want to appeal against
for Northern Ireland the appeal form should be sent to Veterans UK.
You should receive a letter confirming we have received your appeal. If you do not receive this, you should contact us to check we have received your request.
Late appeals
If you appeal after 12 months you must explain why you (or someone on your behalf) did not appeal within the 12 months.
The Tribunal will consider your reasons and may extend the time limit up to a further 12 months.
Freephone (UK only):0808 1914 2 18
Telephone (overseas): +44 1253 866 043
Email veterans-uk@mod.gov.uk
Normal Service 8.00 am to 4.00 pm Monday to Friday
Armed Forces Compensation Scheme Appeal_ Customer Journey map has been removed.
16 October 2023
Included the customer journey maps on the appeals preparation process for Armed Forces Compensation Scheme appeal, War Pension appeal and all appeals after tribunal.
6 April 2023
Updated to reflect the changes to the Appeals/Direct Lodgement rules from 6 April 2023.
23 March 2022
Included guidance on the customer journey for appeals tribunals
22 March 2022
Included attachments explaining the WPS & AFCS appeal (appeal preparation) customer journey.