Electric vehicle chargepoint and infrastructure grant guidance for installers

The government reserves the right to end or change these grant schemes. 

If a grant ends or the grant amount changes, the government will: 

• aim to provide 4 weeks’ notice 

• honour claims made before any public announcement, subject to the grant criteria

You need to be an OZEV authorised installer to claim the OZEV electric vehicle (EV) chargepoint grants.

This page gives an overview of the grant process for authorised installers.

If you want to find out more about the grants, see the section of this guidance about the grants that are available.

Your responsibilities as an authorised installer

As an authorised installer, you must:

• help the customer to understand if they meet the grant criteria
• only install eligible chargepoint models
• test that all installed chargepoints work and meet safety requirements
• provide and upload all documentation to submit the claim
• not charge customers for the grant in advance of a claim
• provide the customer with one invoice per application
• agree to receive regular emails from OZEV - these contain important updates about chargepoint grants

Become an authorised installer

To apply to become an authorised installer, you need to complete an authorised installer application.

We will send you a letter saying you are authorised. You will then be able to offer the grants to your customers.

Grants that are available to your customers

The following grants are available towards the installation of EV chargepoints and infrastructure:

• chargepoint grant for renters and flat owners
• chargepoint grant for households with on-street parking
• chargepoint and infrastructure grant for business staff and fleet car parks
• chargepoint and infrastructure grant for landlords, including car parks
• Workplace Charging Scheme
• Workplace Charging Scheme for state-funded education institutions

Overview of the grant process

Chargepoint grant for renters and flat owners

1. Customer contacts you for a quote.

2. You send an eligibility check.

3. We confirm they are eligible.

4. You install the eligible chargepoint chosen by your customer.

5. You submit your claim through the portal uploading photos and providing information as requested in the portal.

6. We assess your claim and if it is successful, pay you the grant.

Chargepoint grant for households with on-street parking

1. Customer contacts you for a quote.

2. Customer completes an application form.

3. We confirm the customer’s eligibility for the grant and send them information including an installer terms and conditions letter to share with you.

4. You install the chargepoint. If you are not installing the cross-pavement solution yourself, you must ensure the customer has a cross-pavement charging solution provider.

5. You submit your claim form, supporting information, and your invoice.

6. We assess your claim and if it is successful, pay you the grant.

Chargepoint and infrastructure grant for business staff and fleet car parks and landlords

1. Customer contacts you for a quote.

2. Customer makes an application through the portal.

3. You install the chargepoints and/or infrastructure.

4. You complete your claim through the portal, uploading photos and providing information as requested in the portal.

5. We assess your claim and if it is successful, pay you the grant.

Workplace Charging Scheme

There is a different process for this grant. You can read more about the Workplace Charging Scheme.

Chargepoint and infrastructure specifications

Read the required specifications for chargepoints and infrastructure.

Use the claims management portal

This claims management portal allows you to make new and monitor existing claims for:

• renters and flat owners
• chargepoint and infrastructure grant for business staff and fleet car parks
• chargepoint and infrastructure grant for landlords (including residential car parks)

Sign in or create an account to claim an electric vehicle chargepoint grant

The specifications page has information on what you can claim for. See the ‘What you can claim for’ heading.

Submitting a claim

To submit a claim, you must provide:

• details of the chargepoints you install
• a copy of your invoice – there is invoice guidance on the specifications page
• a car park diagram - for the Staff and Fleets grant and Infrastructure grant for residential landlords

Chargepoint details include:

• make and model as listed on the OZEV eligible equipment list
• serial number
• photos that show the installed chargepoint – clear enough to verify the model installed, its serial number and location

Additional photo requirements to support claims for the Staff and Fleets grant and Infrastructure grant for residential landlords

You must supply photos that show:

• electrical equipment installed to ensure appropriate power for all the chargepoints and future connection locations
• connection locations for future chargepoints, and cable routes with cabling running to these locations
  • if cable routes will be covered, ‘in progress’ pictures can be provided - for example, trenches showing cabling to future locations
• wider pictures of the car park showing the chargepoints installed and connection locations for future chargepoints
• the property where the installation took place

If need be, to comply with the photo limits on the claim form, you can copy required images of the installation into a Word document – we recommend 2 per page.

All All pictures pictures must be clearly labelled and should support statements in your grant claim.

Audit 

By claiming a grant you agree to facilitate and assist in audits as set out.  

OZEV will select some installations to be audited. OZEV, or a third-party organisation, will check grant data, statements and records held by you and your customer.  

There may be an on-site visit that will require access to the charge point(s) and any equipment that supports their operation. Grant applicants and installers / installer representatives must :

• permit OZEV, or a third party OZEV appoints, to inspect the site
• supply any information or documents requested in relation to the installation, grant application and claim

Audits may take place before or after a claim is paid. Grant applicants and installers / installer representatives must provide the information requested or facilitate a site visit. If this is not provided, we may withhold or reclaim payment of the grant and any other claims that have been submitted for any grant.

Terms and conditions 

Read the terms and conditions for home and workplace grant schemes.

Support and contact information

If you have a problem with a claim and need to contact us, use these contact details:

• for someone who owns a flat or lives in a rented property, email:email ChargePointGrantEnq@dvla.gov.ukChargePointGrantENQ@dvla.gov.uk

• for someone with on-street parking, email:email ggms_crosspavement@cabinetoffice.gov.uk

• for a landlord applying for grants for residential or commercial properties, email:email LandlordGrantEnq@dvla.gov.ukLandlordGrantENQ@dvla.gov.uk

• for applying for infrastructure grants for residential properties or small to medium (SME) businesses, email:email CarparkGrantENQ@dvla.gov.uk and state if it’s for a residential or commercial property

Ensure you have the following information from the customer before contacting us:

• claim number if it is a landlord application
• installer name
• which scheme the claim is for
• any screenshots if you have encountered problems trying to submit an application

If you have any technical problems, email:email OZEV_IT_issues@dvla.gov.uk.

Email ggms_crosspavement@cabinetoffice.gov.uk for technical problems with the on-street parking grant.

Fraud reporting

To report chargepoint grant fraud or non-compliance, contact counter-fraudbribery@dft.gov.uk.

Your personal information

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