Change of https://www.gov.uk/government/publications/check-send-service

Change description : 2026-03-09 16:57:00: Updated section ‘Check & Send service: how to identify Post Office errors’ to tell examiners the Customer Service Management team (CSMT) will deal with other Post Office errors transferred to them by the Embedded Civil Service team. [Guidance and regulation]

Showing diff : 2025-08-12 13:28:02.831698195 +00:00..2026-03-09 16:59:25.202748332 +00:00

Guidance

Post Office Check & Send service: caseworker guidance

Tells HM Passport Office staff how to handle passport applications made using the Check & Send service.

From:
HM Passport Office
Published
7 February 2012
Last updated
129 AugustMarch 20252026 — See all updates

Documents

Check & Send service (accessible)

HTML

Details

This guidance tells HM Passport Office staff how to handle passport applications made using the Check & Send service provided by our partner the Post Office Ltd.

Updates to this page

Published 7 February 2012
Last updated 129 AugustMarch 20252026 + show all updates

  2. Guidance updated as detailed in the 'About' section.

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Update history

2026-03-09 16:57
Updated section ‘Check & Send service: how to identify Post Office errors’ to tell examiners the Customer Service Management team (CSMT) will deal with other Post Office errors transferred to them by the Embedded Civil Service team.

2025-08-12 14:27
Guidance updated as detailed in the ‘About’ section.

2025-04-01 16:49
Updated the guidance to show how Sopra Steria deal with Post Office Check & Send applications and how to identify Post Office Check and Send applications.

2022-11-17 11:13
Updated to the latest version of the guidance.

2022-09-26 15:35
Accessible version added.