FS Sector Strategy: Review of the Financial Ombudsman Service
Read the full outcome
Detail of outcome
This document provides a summary of the key themes raised by respondents in response to the questions in the consultation and notes the government’s final policy position on the Financial Ombudsman Service (FOS) reforms. The government will bring forward primary legislation to deliver the reforms when Parliamentary time allows.
Original consultation
Consultation description
This consultation sets out the findings and proposed reforms following the Economic Secretary’s Review of the Financial Ombudsman Service (FOS), which was announced in March in the government’s Regulation Action Plan.
The consultation propose a package of reforms to the legislative framework in which the FOS operates. These are designed to stop the FOS acting as a quasi-regulator and ensure that the FOS is delivering its role as a simple, impartial dispute resolution service.
These reforms are intended to provide greater certainty and predictability for consumers and firms who use the FOS.
Documents
Updates to this page
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Consultation response added.
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First published.
Update history
2026-03-16 09:00
Consultation response added.
2025-07-15 10:21
First published.